Robert Bosch Hausgeräte GmbH Reviews 

Very bad experience. I used to be a real Bosch fan and have several Bosch appliances at home, but after this, I would never buy Bosch again.

My washing machine had a problem, and Bosch turned the whole thing into a complete disaster. There were multiple technician visits, different diagnoses, delays, replaced parts, broken promises, and in the end the machine still has the exact same error as before.

The worst part is that I was expected to pay for parts and repairs that clearly did not solve anything. If the same fault is still there after all these appointments, then the problem was never properly diagnosed in the first place.

I lost several workdays waiting for technicians and got nothing in return except stress, frustration, and a machine that is still broken. I have a family, and living this long without a working washing machine is simply unacceptable.

I trusted Bosch because I had good expectations from the brand, but this experience completely destroyed that trust. I would not recommend Bosch service to anyone, and I will never buy Bosch again.

Manufacturing defect – Bosch HIIP056C

Our Bosch induction range model HIIP056C (purchased 2020) has a confirmed design defect.

Cooking residue infiltrates between the sealed glass panels of the oven door. The section cannot be accessed or cleaned by the owner.

A service technician confirmed the issue occurs during normal operation when using convection bake mode. This is therefore not wear, misuse, or maintenance related.

The appliance permanently degrades in appearance and sanitary condition due to its own design.

For a premium appliance, internal contamination of a sealed component after normal use is unacceptable and indicates a manufacturing defect.

We are requesting Bosch provide a proper resolution: repair or replacement.

Bosch top noch double iridium spark plug, failed/ melted in less than 7000 km causing misfire and expensive repair on my vehicle while Bosch as usual saying is users fault but here in Germany same plug in USA have 7 years warranty and Bosch take full responsibility for failed top noch spark plug. So either Bosch is making 2 types of quality or doesn't feel same responsibility on European market vs USA market?

An overrated brand, even Chinese quality is better. Another garbage item from Bosch

If you’re tempted to trust Bosch due to the widespread myth of top German quality, think twice. I bought my Indego automatic lawnmower last year, and it has been nothing short of a nightmare. Since then, it’s been in repair three times and has never worked as described.

The lawnmower cuts unevenly, leaving up to three-quarters of the lawn uncut. It freezes mid-job, gets stuck in “finding position” mode, and frequently displays “outside of parameter wire” errors even when it’s in the middle of the lawn. Adding to the absurdity, while in repair, it sent push notifications to my phone about encountering obstacles. This is a joke of an automatic lawnmower for almost EUR 900!

The first repair, a month after purchase, was handled swiftly, giving me hope. However, this year, I had to send it in again. I was instructed to send only the device, but later received an automatic email demanding payment for a docking station I never requested. After struggling to contact a human representative, I was told this fee was for a new docking station. Once I shipped this part, the mower was “repaired.”

I thought the ordeal was over, but it malfunctioned again, requiring another repair. Despite a valid warranty, I was asked to pay over EUR 150 for part replacement. Multiple emails questioning how I could be blamed for inaccessible parts’ failure were met with silence. The only communication has been a cost estimate stipulating that the dismantled device can be returned for a fee of EUR 20. This is ludicrous.

My advice? Never buy this piece of garbage.

I was unfortunate enough to order blender from Bosch during Black Friday, order 1115183485 worth 149 EUR. Blender was delivered. Though blender engine had a dent on it(!!!) and there were visible scratches on plastic parts of the blender, like it was already used by someone. That is simply unacceptable to send such a product as NEW!!!
So I contacted customer support and sent blender for warranty - this is what I discussed with manager on the phone. I ended up getting my money back, found it out by accident checking my bank statement. No follow up questions or clarifications were made from Bosch...like "okay, there's an issue with this blender, what can we do to make it right for the customer who was counting on this product?". I sent blender for warranty, not to return it!!!
Naturally I contacted Bosch again trying to find a solution. Manager told me that this blender is not produced at the moment. Okay, I understand. Eventhough it is a shame since they seem to have all 1200w blenders with no extended set of accessories now (such as choppers). Anyhow, the least you would expect in this situation is a discount on another product to buy, or ideally tell when product you initially ordered will be available so you can still get what you wanted all along. So...I spent my efforts looking for blender during Black Friday. Now I have neither blender I wanted, nor a possibility to get another product at a better price.
Bosch - overall don't recommend!

My name is Rosie Brocklehurst and my married name is Franczak which is my Trust Pilot login. Can I give zero stars? I am 73 and wheelchair bound and depend on deliveries. My blood pressure shot up after my experience. When my Bosch universal hedgecutter arrived from Wickes in Bexhill, my husband put it on the universal charger and heard a pop after a few minutes and the charger stopped working. Brand new. No lights. Called Wickes who told me to speak to Bosch. I had already registered the pfroduct. They have no proper complaints department. The woman I spoke to had a Liverpool accent so could be a Liverpool call centre. I don't know. I used to live in Liverpool and fought for Hillsborough families to get justice. So am onside as it were. But this woman I spoke to was not onside for the customer or for the reputation of Bosch. Told me to go to Wickes. Wickes had told me to go to Bosch. She became incredibly rude and spoke over me. Incredibly horrible person. When I rang the company to complain about her they tried to put me back to speak to her. This time I said I wanted to make a complaint about the way I was treated. Could I speak to a complaint handler. No she said. I need to tell them what it is. I said I'd rather not talk to you about it. She became vile and rude and made me so upset I cried and then she said "if you are going to cry I am going to terminate this call" which while I was sobbing she did. It is impossible to speak to anyone in Bosch at a high level. No email for the Chairman, Stefan Hartung, based in Germany so I have written to the Chairman at the HQ. If I get no reply I shall write to Bosch's MD in the UK and I will also get my letter translated into German. I have a Bosch dishwasher too and a washing machine. I shall never buy any other Bosch products and I am telling my friends. I used to work as a journalist and PRO and I shall try to let consumer organisations know about my experience witi Bosch. Medanwhile I got back to Wickes and was able to speak to a manager who had run out of stock and said she would try and order a replacement from the Midlands for Saturday. I said I did not ever want a Bosch again, so she told me about other hedgecutters. I am sending back the hedgecutter , the faulty Bosch charger and box which I have, and tomorrow I am picking up an alternative brand Erhell I think it is called. Bosch never again for anything.

Bosch “service” in this country is unacceptable. I have sent my Bosch food processor to their local service contractor three times. Each time they returned it with the motor emitting a powerful burning odor. Bosch management in Germany does not seem to care. They have ignored my messages. One of their local reps deleted all my messages without reading them.

Bought a professional power tool a few years ago. Company provided me with a similar tool so I didn’t need to use mine. I left it in my tool storage “a room” and when I came to use it it had developed an issue. When I explained to them they said it’s out of warranty by 30 days. Disregarding the fact that I’ve been a Bosch tool customer as well as installing their boiler and have 1000s of pounds worth of their tools.
I made a mistake to put my trust in bosch products. I knew the warranty was ending but didn’t think the unused product will have develope a fault by itself not having used it. Otherwise I would have tested it 1 week prior to warranty end date and would have claimed under the warranty.
Horrible customer service, price to repair is only 4£ cheaper than the price to buy a new 1. Brand new unused Bosch wet and dry vaccum going in the bin. Won’t be buying bosch anymore. Milwaukee all day long 🫡

The phone service was reassuring, as I had given the model numbers and said what was wrong with the two ovens, the engineer would arrive with the parts required. He called as he arrived and was pleasant. However it was a waste of time and money, he did not have the parts. He said that for the older oven the parts were not available anyway - so why wasn't I told that before committing to a call out? He broke the handle, which means for appearances I have to stick it back on. He refused to help by swapping the two ovens, which would have justified the £100plus call out and solved the problem he had created. He said I had to get someone else or do it myself. So I suggest you learn to repair things for yourself as the 'expert' is no help at all. Do not bother to buy a better brand as the service support is useless.
So it seems for NEFF at least, it is back to the throwaway culture as the support is ineffectual.