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bonprix Reviews 

2,315
•
TrustScore 4.5 out of 5

4.4

Fashion accessories shop
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Company details

  1. Fashion accessories shop

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4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 93% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(2,315)

579 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service and smooth resolution

I had an issue returning a bulky package due to my local Hermes drop-off point no longer being available, and my replacement coat was a slightly different price. bonprix customer support was incredibly helpful, responsive, and accommodating! They applied the discount price to my new order and arranged for a hassle-free return via the Austrian Post. I really appreciate their styles, reasonable prices, and especially their excellent customer support. Highly recommended!

21 August 2026
Unprompted review
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Reply from bonprix

Dear Happycamper,
thank you very much for your detailed and kind review! We are delighted that we could assist you with the return and new order and make the process as easy as possible. It is wonderful to hear that you appreciate our styles, reasonable prices and, in particular, our customer service. Thank you for recommending us – we look forward to welcoming you back soon!
Warm regards
Sandra,
Your bonprix Team

Rated 5 out of 5 stars

Bonprix nicht teuer

Bonprix has ein gross Auswähl Gewand in ein fair price.
The service is quick. And in case of problem they react quickly.

11 December 2025
Unprompted review
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Reply from bonprix

Liebe Frau Reisinger, vielen Dank für Ihr Feedback! Es freut uns sehr, dass Sie zufrieden sind. Das motiviert uns, auch in Zukunft unser Bestes zu geben, um Sie weiterhin optimal zu betreuen.
Herzliche Grüße,
Sandra
Ihr bonprix-Team

Rated 5 out of 5 stars

I am very happy with this company

I am very happy with this company. The ordered items arrive very quickly, and returns happen without a problem. This is my favorite online shop!

27 November 2024
Unprompted review
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Reply from bonprix

Hallo dear Barbara, and thanks for sharing your enthusiasm. We hope you find a company and team you trust, and that we can maintain a long-lasting, reliable relationship with you as a customer. Take care and enjoy the incoming weekend. Your bonprix Service

Rated 1 out of 5 stars

Zero updates on the delivery status + a discount code became invalid before the usage

After we ordered a cupboard, we only received promotional emails but nothing about the delivery status. After 1.5 weeks, we suddenly received the refund. No delivery notes or updates etc. Communication from then is sadly really bad.

Plus, we had actually a discount code at the beginning. But after we were forced by the system to first log in, the discount code became invalid because we applied it before logging ourselves in. This shouldn´t happen..

3 July 2024
Unprompted review
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Reply from bonprix

Dear customer! I'm really sorry that you experienced these inconveniences. While I would love to help you directly, I don't have access to your personal data. If you still trust us, could you please send an email to service@bonprix.at? This will allow our customer support team to verify your case and provide the assistance you haven't received yet. Please accept our apologies. B. Brovarone bonprix customer care

Rated 3 out of 5 stars

Not fully satisfied!

2 December 2020
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Reply from bonprix

Dear Mrs. Nili,

we are sorry if you are not completely satisfied with bonprix.
Unfortunately, we are unable to locate your customer account using your data here. Please send us an e-mail. We will surely find a solution together.

Best regards
P. Pinamonti
Your team bonprix

Rated 1 out of 5 stars

Customer support that doesn't listen to a customer

My customer number is 311861224. I have access to a special discount of bonprix via my employer. The voucher is valid only for bonprix.de. From this site it is not possible to order a delivery to Austria. Because bonprix.at and bonprix.de are somehow separated. I was waiting about a week for a reply from bonprix whether they can offer me a voucher for bonprix.at or whether they can deliver from bonprix.de to Austria. They never answered directly to my question despite the fact that I asked it. Every time they advised to wait for a voucher in a newsletter that they send to all the customers. But I am not all the customers. I want to use my corporate benefits. Their replies made me only angry. Bonprix lost me as a customer forever.

27 November 2020
Unprompted review
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Reply from bonprix

Dear Miss A.,

we are really sorry that you are so upset.
Unfortunately, bonprix Germany and bonprix Austria are two separate companies. For this reason a voucher valid in Germany is not valid in Austria.

Please wait for a voucher in our newsletter. We send them to our customers to inform about discounts, vouchers and benefits.

Thank you in advance for your understanding.

Best regards
P. Pinamonti
Your team bonprix

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