From ordering to installation, a very professional and friendly gang of guys. Nothing was ever an issue for them and tidied as they went. Kitchen quality is second to none and beautifully finished. W... See more
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From ordering to installation, a very professional and friendly gang of guys. Nothing was ever an issue for them and tidied as they went. Kitchen quality is second to none and beautifully finished. W... See more
Company replied
I couldn’t fault Lazlo or Patrick, they completed job to high standard, they kept me upto date, they weren’t happy with a few doors which I didn’t notice, everything replaced within 2 weeks due to Chr... See more
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First visited the showroom last year to start our planning process for our open plan kitchen/dining area and utility room. Neil provided great advice and steered us in the right direction. We... See more
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Very happy with the kitchen and the quality is exactly as was expected. We had some issues getting missing parts delivered but this didn’t dampen our experience. We arranged our own fitting, which is... See more
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B-Spoke Kitchens: Crafting Bespoke Spaces with Passion At B-Spoke Kitchens, we specialise in creating beautiful kitchens, bedrooms, dressing rooms, and offices tailored to our clients' homes. Our commitment to uncompromising quality and attention to detail ensures that every space we create is a testament to fine craftsmanship. Our Promise of Quality With a dedication to excellence, we offer a generous 10-year guarantee on all our bespoke kitchen installations, providing our customers with peace of mind and confidence in our standards. Expert Guidance Every Step of the Way Our experienced design experts are here to guide you through the decision-making process, offering personalised advice from design to installation. Whether you need assistance with layout, selecting appliances, or choosing finishes, we're here to help. The B-Spoke Process in a Nutshell Consultation: Schedule a complimentary Home Measure and Design Appointment. Design: Collaborate with our expert team to create your dream space. Customisation: Choose from a wide range of colours, finishes, and accessories to personalise your design. Manufacturing: Experience German-engineered precision and craftsmanship in every detail. Installation: Sit back and relax as our skilled fitters bring your vision to life. Enjoy: Celebrate the transformation of your space with a bespoke kitchen built to last. Join the B-Spoke Family Become a part of the B-Spoke family and experience the luxury of custom-designed spaces at competitive prices. Contact us today to schedule your consultation and let us help you create the home of your dreams. Contact Information: Address: 11-13 Deerdykes View, Westfield Industrial Estate, Cumbernauld, G68 9HN We look forward to welcoming you to our world of beautiful design and excellence. Best Wishes, The B-Spoke Kitchens Team
11-13 Deerdykes View, G68 9HN, Cumbernauld, Glasgow, United Kingdom
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Customer service great, efficient and fast moving. Thanks again 👍
Reply from B-Spoke Kitchens
We were impressed and confident following the home survey and the sales pitch in the showroom. But sadly following on from this we were left disappointed frustrated and with so many issues we lost count.
Having read other recent reviews on here we had many of the same issues.
We had to have almost all cupboard doors replaced after fitting because they were damaged during 1st fit, when someone came out to do a walk round to check them they advised my husband to be careful with his belt as that would likely cause these issues. We also had to do our own snag checks I did call to ask whem someone would be out and they said noone was coming I was to just send over images on WhatsApp of the issues.
We had a dishwasher fitted with no waterproof seal which resulted in the kitchen being flooded as it wasn't checked by the team after fitting. The plumber that came back from bspoke to resolve this couldnt believe the way it was fitted.
We has our outside door frame cut in to while fitting our floor which was never resolved and our brand new window frame facing broken and had to ask several times to have this replaced. Our kitchen door also still doesn't close without hitting the new door trim.
We were asked by the fitters to pay the majority of the outsaltanding balance, (apparently on instruction from the office) as they hadn't been paid yet because they were essentially freelance so only got paid on completion and reading a reply to another review from bspoke below I can see that this was a lie as apparently all fitters are employed by bspoke.
I had no contact from bspoke after the last of the numerous revisits to complete my kitchen, all I got was an email with a bill to pay. And no final walkround despite all the following up issues. I'd like to say money well spent and it was all well in the ens but sadly it was not. Ive been stressed since day 3 of the fitting and it went on for weeks past the estimated finish date. Communication and customer service was horrific after they started work in the property.
I really do wish we had went with another company.
Reply from B-Spoke Kitchens
I need to make it clear that my kitchen isn't yet complete, however all that is currently left to do is the tiling.
From the outset, B-Spoke impressed me. Having a designer visit my home to create the kitchen with me, then produce detailed drawings and a 3D model is a real selling point. The sales team were approachable, knowledgeable and incredibly accommodating. As my renovation evolved, they were happy to adapt the design and nothing ever seemed too much trouble.
Unfortunately, once the project moved into production and installation, the experience became much less consistent. Information that had been discussed with the sales team didn't always appear to reach production or the fitting team. For example, when my site manager, John, introduced himself, I contacted him to confirm the latest project changes only to find he hadn't been made aware of them and I had to bring him up to speed. To John's credit, once he had the correct information, his communication throughout the project was excellent. He adapted well to the changes required and always kept me updated on what was happening and for John too, nothing was ever too much trouble and he always dealt with my requests.
The fitters, Alan and Craig, were also excellent. They regularly consulted me throughout the installation, took pride in their work and, in many ways, exceeded my expectations. My only criticism was that the sequence of work occasionally left me confused, with explanations given at times not always matching how the project ultimately progressed.
The overall project also took considerably longer than originally planned. While some of the delays were due to external factors beyond B-Spoke's control, the lack of clear communication and coordination at various stages made what should have been an exciting project more stressful than it needed to be.
The end result is a beautiful kitchen that I'm genuinely delighted with (so far), and I can't fault the quality of the workmanship. However, a great product alone isn't enough to make for a great customer experience. With stronger communication between departments and more consistent project management, I believe B-Spoke could deliver an experience that matches the quality of the kitchens they produce.
Reply from B-Spoke Kitchens
From the planning with Neil, help from John, the kitchen fitters Alan and Duncan and the tiler they were amazing. John overseen everything and could not fault them. Would recommend this company. Thanks again
Reply from B-Spoke Kitchens
From ordering to installation, a very professional and friendly gang of guys. Nothing was ever an issue for them and tidied as they went. Kitchen quality is second to none and beautifully finished. Would definately recommend B-Spoke Kitchens. Great job well done. Very satisfied
Reply from B-Spoke Kitchens
I'm not in the habit of giving reviews. However, I can't praise this company enough.
Every staff member from start to finish are true to their word.
The kitchen design for a very small Kitchen is fantastic. Every inch has been utilised to give me the extra space I so need.
The Kitchen itself is fantastic quality, the best I've had. My last kitchen was from Howdens and it surpasses that one.
To say I'm delighted with my New Kitchen is an understatement. I love it.
Thank you B-Spoke Kitchens.
Reply from B-Spoke Kitchens
Avoid this company. Issue after issue, from missed details at design meetings, being sent another customer's personal details and kitchen order, to the installation errors, mistakes on the final bill and them trying to get payment for works not done! Watch out for the installations manager who is particularly argumentative and absent from our job, and likes to shout at customers. I had leaks with plumbing, poor wiring not to standard, a hole in my kitchen floor was made by B-Spoke and left for over a month, they accused me of making the hole, despite photographic evidence to the contrary! It was down to me to snag my own build /install and had to argue and make the same requests over and over. The project also overran by 3 weeks. Wiring left hanging out of the ceiling, ovens not secure, delays with worktops, drawers had to be replaced I was without a washing machine for 3 weeks, faulty cupboards. Watch out for their office staff too, again who are happy to argue with customers, and also want to come after you to pay for work not done and, they try to offset necessary agreed work as extra charges. I feel really let down by this company and you don't get value for money and the customer service is poor, they do not value your custom or money and they forget their shortfalls and mistakes are in your home. Save yourself aggravation and do not use this firm. I only wish I had used another firm, what should have been a really positive remodel was stressful and became my problem to sort.
One positive are the fitters who are free lance - these guys far outshine the B-Spoke employees, they are polite and work really hard and nothing is a problem, if the fitters ran the install then I wouldn't have needed to leave a negative review! Just watch though as some of the things the fitters offer you end up on your final bill without even being told the price or informed its an extra. Not a transparent process. I have more work to do in my house but could not justify using this company again!
Reply from B-Spoke Kitchens
Delighted with my new kitchen. Before getting my new kitchen I had issues with storage which are now resolved. The kitchen is modern and finished to a high standard.
Reply from B-Spoke Kitchens
I had to reschedule my kitchen fitting twice and this was no problem. The tradesmen arrived at the time they advised. Everything was done to a very high standard and all the fitters were very helpful and kept me informed throughout the installation. John was my point of contact throughout the installation and any inquiries were handled very efficiently and quickly. I was very impressed with everyone at b-spoke from the initial survey to the completion of my kitchen, they were all helpful and knowledgeable and they found a way to realise my vision of my new kitchen. The quality of the whole kitchen and flooring is outstanding and if in the future I ever need anything done b-spoke will be my first phone call.
Reply from B-Spoke Kitchens
After putting off refitting our kitchen due to the dread of the disruption and mess, I can honestly say that the B-Spoke Team have been amazing from start to finish, taking everything our house threw at the them in their stride. We had very little disruption and our kitchen was finished before we knew it!
Both the quality of the build and the quality of their workmanship are quite impressive and I just love my new kitchen!
Reply from B-Spoke Kitchens
Hi, I planned to have a new kitchen put in for my daughter so B-Spoke was recommended to me so we started the process about 3 months before installation.
My first point of contact was Conor, really friendly and helpful. He has been a constant throughout the whole process as he seemed to be the only one that answered his phone every time lol.
The survey team, Darren and Stuart were really helpful and highlighted things I hadn’t thought of so that was great.
Sales and design team also friendly although some of what I asked wasn’t on the design initially but was changed without any fuss.
Alan and Craig were the guys that installed the kitchen and they were absolutely brilliant, Alan got the head down and powered through the work.
I have to say, Conor, Alan and Stuart stood out in my opinion, they know their job well and r very professional on all counts. B-Spoke are lucky to have them.
Reply from B-Spoke Kitchens
I am so glad I used this company. My kitchen was fitted in a few days by Josh and Mason who done a first class job. I could not fault their work ethic. They always left the place tidy every day. I have absolutely no hesitation in recommending the company. You will not be disappointed!
Reply from B-Spoke Kitchens
Our experience with Bspoke from start to finish was first class. Kept seeing the ads on social media and requested further information. Conor called and we made an appointment to go to showroom. Met with Neil who showed us around the factory and helped us with choosing our ideal kitchen 😀 what a lovely man. Our kitchen took 2 whole days which we were more than happy with thanks to Lazio and Patrick. There was just one wee hiccup that was the floor this was due to our kitchen not having skirting due to old house therefore there was a small gap when floor was laid. But gave John a call and he was straight out to have a better look and was sorted next day with new skirting free of charge which we are very grateful for. Quality and service has been fantastic and well worth it.
Reply from B-Spoke Kitchens
Great service from start to finish, the designers were so helpful and the 2 fitters who installed the kitchen were excellent, in and out in 4 and a half days.
Reply from B-Spoke Kitchens
Worse experience of my life getting a kichen from here every single day there was a problem for over a week they left glue all over my work top the the floor is uneven they can talk the talk but can't deliver what they promise stay clear bespoke kitchen not once have i spoken to any of u regarding the kitchen am not getting in to a slaging match I am just giving my opinion i will not be bullied by your phone calls
Reply from B-Spoke Kitchens
From our first visit to the showroom to the final day of installation B spoke were professional, attentive and efficient. The planning process was smooth and Alex and Anna listened to us and designed everything to suit our needs. I wanted to keep my American fridge freezer and they accommodated it smoothly into the design.
Installation took place in December when everyone did everything to ensure we were ready for Christmas. Matt, our installer, was super efficient with a great eye for detail. We couldn't believe how quickly the old kitchen disappeared and the new one slipped seamlessly into place.
Minor snagging issues were dealt with promptly after the Christmas holidays and we were always kept informed when materials were to be delivered and staff available to fit outstanding parts.
We didn't want to use a large national company for our kitchen and I'm glad we chose a local one. We know all the staff by name from sales and designer to installer, electrician and plumber. Our installation manager came to the house and kept in touch throughout.
I would have no doubts in recommending B spoke and I'm very pleased with the final outcome.
Reply from B-Spoke Kitchens
If you are looking for a unique and Bespoke Kitchen then I would definitely recommend B-Spoke Kitchens. The Designer was really helpful and patient with me as I was indecisive about the colour and changed my mind a few times as there were so many options to choose from. I had an idea in my head of how I wanted my kitchen to look and was told by other kitchen companies (including wren) that I couldn’t get exactly what I wanted as the units come in standard sizes. As B-Spoke Kitchens make the units up in their factory they were able to make some of the units slightly smaller than the standard size to allow me to have the layout that I wanted. The quality of the Kitchen units are amazing and the units are the same colour inside as they are outside which looks absolutely stunning compared to the standard white material you normally get inside cupboards. B-Spoke Kitchens were also great at keeping me up to date with each stage. My partner is a joiner so was fitting the kitchen himself, units cane built, well packaged and numbered with a diagram and a list of where each item goes.
Reply from B-Spoke Kitchens
I am chuffed with the outcome of my kitchen from start to finish. They took time to listen to my specific needs and delivered an impeccable service. They went above and beyond my expectations. Thank you for giving my kitchen the perfect finish. I can invite friends and family over for a meal/tea just to show-off my new kitchen. 😀😊
Reply from B-Spoke Kitchens
Excellent service all the way from design to installation, communication was on point throughout the project. And end results is simply beautiful. Thank you Bspoke Kitchens, can't recommend you guys highly enough 😃
Reply from B-Spoke Kitchens
I couldn’t fault Lazlo or Patrick, they completed job to high standard, they kept me upto date, they weren’t happy with a few doors which I didn’t notice, everything replaced within 2 weeks due to Christmas shut down. Bspoke managed to fit us in just before Christmas which was amazing. Neil was great when we attended depot. We had a few issues due to broken machinery but John sourced outside company to resolve even though I was advise it was ok to sort after Christmas
Reply from B-Spoke Kitchens
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