Auditorium GmbH Reviews 

9,826
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ordered a pair of Sennheiser HD 800S headphones at a competitive price and paid by direct bank transfer. Received email confirming receipt of payment next morning and package was dispatched using DHL... See more

Company replied

Rated 5 out of 5 stars

Shipped the next day after ordering, via express courier at no cost. They have real-time stock status, so you can rest assured about availability when placing an order. Products come double-boxed for... See more

Company replied

Rated 5 out of 5 stars

Excellent service. This is the 4th or 5th time I purchase articles from Auditorium. Always great packaging using thick and solid cardboard, and both items inside the box very well protected... See more

Company replied

Rated 5 out of 5 stars

Again great transparency, tremendous effort in the process and fantastic wording in their mails. Never read such wonderful order confirmations before! I am a very delighted customer. I hope they can... See more

Company replied

Company details

  1. Hi-fi shop

Written by the company

Die Geschichte des Auditorium begann vor über 40 Jahren im westfälischen Hamm, mittlerweile sind die leidenschaftlichen Spezialisten für anspruchsvolle Bild- und Ton-Lösungen zudem mit hochwertigen Geschäften in Münster und Hamburg vertreten. In allen drei Standorten stehen kompetente Beratung und individuelle Lösungen für das bestmögliche Erleben von Musik und Film im Vordergrund. Aus diesem Grunde finden sich nur ausgewählte Marken aus den Bereichen Hifi, Heimkino, Lautsprecher, Kopfhörer, Vinyl und Medienintegration im Auditorium. Eine weitere Spezialität des Auditorium ist die handwerklich ausgereifte, ästhetisch ansprechende und einfach zu bedienende Integration von Unterhaltungs- und Medientechnik in Privathaushalten und Firmen. Darüber hinaus lässt der Auditorium Onlineshop die Herzen von Hifi- und Heimkino-Enthusiasten weltweit höher schlagen.

Unser Service

kostenloser Versand und Finanzierung vom Fachhändler

Wir sind nicht nur ein Onlineshop - wir sind Fachhändler und bieten Ihnen Service und Beratung. Ab einem Bestellwert von 99 € versenden wir innerhalb Deutschlands kostenlos.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(9,826)

1,759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very honest and dependable firm selling…

Very honest and dependable firm selling a great variety of high-end items at a good price for an audiophile customer.

19 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Fred Nitzsche,
Thank you very much for your wonderful feedback!
We’re delighted that you appreciate our honesty, reliability, wide selection of high-end products, and competitive prices.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Top seller

Top seller! AAA

21 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Raffaele Bazzoni,
Thank you very much for your fantastic feedback!
We’re delighted to hear that you were so satisfied with your experience.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 4 out of 5 stars

Great product pricing and service

Great product pricing and service. My only criticism would be that 3 cables arrived in a massive box which seemed very wasteful.

24 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Alec D.

Thank you for your order and taking the time to share your opinion with us.
We are glad you are satisfied with our competitive pricing and our customer service.
You make a completely fair point regarding the packaging. While we often use sturdy boxes to protect delicate items, shipping small cables in a box that size is certainly not ideal. We are actively working on optimizing our packaging sizes to reduce unnecessary waste.

Thank you for helping us improve!

The Auditorium Team

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! Danke!

18 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Hallo Daniels Silavs,
Thank you very much for your wonderful feedback! We’re delighted to hear that everything was perfect.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality of goods.

21 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Mrs Hajnalka Gyorffy,
Thank you very much for your positive feedback!
We’re delighted to hear that you were satisfied with the quick delivery and the quality of your goods.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

All fine!

Quick, hasslefree, good price.

20 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Peter Fazekas,
Thank you very much for your positive feedback!
We’re delighted that you appreciated the quick and hassle-free service as well as our good pricing.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Great service and time I receive my…

Great service and time I receive my parcel

10 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Andrzej Grzybowski,
Thank you very much for your kind feedback! We’re delighted to hear that you were happy with our service and that your parcel arrived on time.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 1 out of 5 stars

Received item condition

I have received the cable I ordered, and I am extremely disappointed with its condition.

Instead of being evenly wound, the cable was badly bent and has numerous severe kinks that have damaged the outer braiding. In some places, it is impossible to straighten the cable without cutting or damaging the braid further. I can sent photos.

This is completely unacceptable for a new product. I expected the cable to arrive properly wound and in perfect condition.

Unfortunately, after this experience, I will never purchase anything from Auditorium again, and I will advise others against buying from Auditorium as well.

14 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Artur Jaworowski,

Thank you for your review. We are truly sorry to hear that your cable arrived in this condition. This is certainly not the quality standard we aim to deliver.

Since we were not contacted prior to this review, we reached out to you directly by email on Monday and today to assist you right away. We have already provided you with a prepaid DHL return label for a full refund or replacement, and we are also open to discussing a partial refund if you wish to keep it.

Please reply to our emails at your earliest convenience so we can resolve this situation to your satisfaction.


Best regards,


The Auditorium Team

Rated 5 out of 5 stars

All best !!!

14 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Aleksandar Kaliski,
Thank you very much for your positive feedback!
We’re delighted that everything went so well.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Excellent service and value from…

Excellent service and value from Auditorium. Would highly recommend.

13 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Rory O'Connor,
Thank you very much for your excellent feedback!
We’re delighted to hear that you were satisfied with both our service and value.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Great experince

Great price on the purchased product with swift processing og delivery. Great experience.

13 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Martin Eriksen,
Thank you very much for your great feedback!
We’re delighted that you were happy with the attractive price, swift processing, and fast delivery.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Very good

Shipped to Iceland. Everything went very well and arrived in a weeks time

12 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Ingimar Ingimarsson,
Thank you very much for your positive feedback!
We’re delighted that everything went smoothly with your delivery to Iceland and that your order arrived within just one week.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Отличный магазин

Отличный магазин. Всё быстро отправлено. Упаковка на высоте!

12 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Здравствуйте Dmitry Markov!

Большое спасибо за ваш отличный отзыв! Мы очень рады, что вы остались довольны быстрой доставкой и качественной упаковкой.

Мы ценим ваше доверие и будем рады видеть вас снова в будущем!

Rated 5 out of 5 stars

Excellent service all round

Excellent service.

This is the 4th or 5th time I purchase articles from Auditorium.

Always great packaging using thick and solid cardboard, and both items inside the box very well protected too.

Fast shipping and email update with tracking information.

Highly recommended.

10 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear gmmg,
Thank you very much for your fantastic feedback and, above all, for your continued trust! We’re delighted to hear that you ordered many times from us and that you continue to be satisfied with our service.
We’re especially pleased that you appreciate our sturdy packaging, careful protection of the products, fast shipping, and clear tracking updates.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 4 out of 5 stars

Item arrived very quickly thanks

Item arrived very quickly thanks.
Better photographs of the item would really help, i was unable to see whether feet came with the stand (they are not included)
Customer service response very quick also.
I would have bought the refurb item but it was only €11 less and no info as to why it was reduced.

3 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Timothy OGRADY,
Thank you very much for your detailed and constructive feedback!
We’re delighted that your item arrived quickly and that you were happy with the responsiveness of our customer service.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Always perfect

Always perfect, fast delivery, thx

1 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear B.,
Thank you very much for your continued trust!
We’re delighted to hear that everything was perfect again and that you appreciated the fast delivery.

Thanks for choosing Auditorium, and we look forward to serving you again!

Your Auditorium Team

Rated 5 out of 5 stars
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Oleksii Kuznietsov,
Thank you very much for your kind feedback! We’re delighted to hear that everything was excellent.

Thank you for your trust, and we look forward to serving you again in the Auditoirum online shop!

Your Auditorium Team

Rated 5 out of 5 stars

After sales service very competent

After sales service very competent. Delivery free. Discounts.

4 August 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Kusno Widjaja,
Thank you very much for your positive feedback!
We’re delighted to hear that you were satisfied with our competent after-sales service, free delivery, and attractive discounts.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Good and friendly

28 July 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear F.L.W. van Berkel,
Thank you very much for your kind feedback!
We’re delighted to hear that you found our service good and friendly.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

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