Ordered a pair of Sennheiser HD 800S headphones at a competitive price and paid by direct bank transfer. Received email confirming receipt of payment next morning and package was dispatched using DHL... See more
Company replied
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Ordered a pair of Sennheiser HD 800S headphones at a competitive price and paid by direct bank transfer. Received email confirming receipt of payment next morning and package was dispatched using DHL... See more
Company replied
Shipped the next day after ordering, via express courier at no cost. They have real-time stock status, so you can rest assured about availability when placing an order. Products come double-boxed for... See more
Company replied
Excellent service. This is the 4th or 5th time I purchase articles from Auditorium. Always great packaging using thick and solid cardboard, and both items inside the box very well protected... See more
Company replied
Again great transparency, tremendous effort in the process and fantastic wording in their mails. Never read such wonderful order confirmations before! I am a very delighted customer. I hope they can... See more
Company replied
Die Geschichte des Auditorium begann vor über 40 Jahren im westfälischen Hamm, mittlerweile sind die leidenschaftlichen Spezialisten für anspruchsvolle Bild- und Ton-Lösungen zudem mit hochwertigen Geschäften in Münster und Hamburg vertreten. In allen drei Standorten stehen kompetente Beratung und individuelle Lösungen für das bestmögliche Erleben von Musik und Film im Vordergrund. Aus diesem Grunde finden sich nur ausgewählte Marken aus den Bereichen Hifi, Heimkino, Lautsprecher, Kopfhörer, Vinyl und Medienintegration im Auditorium. Eine weitere Spezialität des Auditorium ist die handwerklich ausgereifte, ästhetisch ansprechende und einfach zu bedienende Integration von Unterhaltungs- und Medientechnik in Privathaushalten und Firmen. Darüber hinaus lässt der Auditorium Onlineshop die Herzen von Hifi- und Heimkino-Enthusiasten weltweit höher schlagen.
kostenloser Versand und Finanzierung vom Fachhändler
Feidikstraße 93, 59065, Hamm, Germany
Asks customers to review
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Replied to 96% of negative reviews
Typically replies within 1 week
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An exceptional product catalog and excellent pre-sale and post-sale service.
Very honest and dependable firm selling a great variety of high-end items at a good price for an audiophile customer.
Reply from Auditorium GmbH
Great product pricing and service. My only criticism would be that 3 cables arrived in a massive box which seemed very wasteful.
Reply from Auditorium GmbH
Reply from Auditorium GmbH
I have received the cable I ordered, and I am extremely disappointed with its condition.
Instead of being evenly wound, the cable was badly bent and has numerous severe kinks that have damaged the outer braiding. In some places, it is impossible to straighten the cable without cutting or damaging the braid further. I can sent photos.
This is completely unacceptable for a new product. I expected the cable to arrive properly wound and in perfect condition.
Unfortunately, after this experience, I will never purchase anything from Auditorium again, and I will advise others against buying from Auditorium as well.
Reply from Auditorium GmbH
Excellent service and value from Auditorium. Would highly recommend.
Reply from Auditorium GmbH
Great price on the purchased product with swift processing og delivery. Great experience.
Reply from Auditorium GmbH
Reply from Auditorium GmbH
Reply from Auditorium GmbH
Excellent service.
This is the 4th or 5th time I purchase articles from Auditorium.
Always great packaging using thick and solid cardboard, and both items inside the box very well protected too.
Fast shipping and email update with tracking information.
Highly recommended.
Reply from Auditorium GmbH
Item arrived very quickly thanks.
Better photographs of the item would really help, i was unable to see whether feet came with the stand (they are not included)
Customer service response very quick also.
I would have bought the refurb item but it was only €11 less and no info as to why it was reduced.
Reply from Auditorium GmbH
After sales service very competent. Delivery free. Discounts.
Reply from Auditorium GmbH
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