AUTO1.com Reviews 

perfect company

good cars but there is space for improoving!

Good cars and good callcenter

I purchased a Škoda Octavia Claver through AutoA1. The auction itself went smoothly, and the entire process was quick and straightforward.

However, after the vehicle was delivered to the Czech Republic, it became clear that its actual condition did not match the information provided. The car had significant hail damage, which had not been transparently disclosed during the auction. The total repair cost was later estimated at approximately CZK 121,000.

I filed a complaint with the company, but it was resolved only with partial compensation amounting to €1,250, provided in the form of three vouchers (€500, €500, and €250), rather than a direct financial refund.

Overall, I consider this a negative experience. While the purchasing process itself was smooth, the key issue was the lack of transparency regarding the vehicle’s condition and the unsatisfactory handling of the complaint.

Good customer support!
My Account Manager is Top!
Thank you Plamen...

Hello, I recently made a few purchases - the delivery time was very fast (3 - 10 days). The cars were exactly as advertised, no other "surprises". If you are strict when setting your search filters, you will definitely not have any problems!
PS Very fast VAT refund process (where applicable)

Good cars, transportation needs improvement but overall okay

Auto1.com auction is only interested in getting money from you. This auction hides facts about very serious and expensive car defects, and also uses photos from completely different cars in the auction descriptions. As a result, when you receive the car, you understand that the repair costs can be 3000 euros and even more. Customer support does not exist. When it is pointed out to them that the facts about the car reports were hidden and pictures from another car were used in the auction, they completely ignore it. Instead, they block the account and the like. Very bad experience, especially with emphasis on customer support in the Baltic States. From their side, the solution to the problem that arose due to their fault is zero.

Hey offer great support from account creation to buying.
The car variety is good and you can find some good deals if you do not rush.

First, auto1 selection is poor and prices end up the same as on mobile.de. There used to be interesting deals from Sixt for Tesla Model Y but havent come across more. Second, the car technical check reports are from different providers with different quality. Finally, I give lowest score for the fact they closed my account as I had not bought cars in past year or so.

With the very first car I bought from them, a Mazda CX-3, I experienced that the vehicle arrived in a condition very different from what was presented in the listing. It was missing the heated seats, had an aftermarket armrest glued with sealant that had spilled over the entire center console and cup holder area, plus many other visual defects (rust, chipped paint, a ceiling stained with coffee, and an oil stain on the seat), as well as engine issues.

I picked up the car from the logistics center and noted all of these problems in the CMR. I also obtained a repair estimate from a service (€850). But they offered me a compensation of €500 and then closed the complaint. Their reasoning was that they would compensate only for the missing heated seats and the defect with the armrest, but not for the engine repair, as it’s an used car.

My main issue is that they hid all these things. There were only 6 photos showing damage, but different than the ones I mentioned above. As for the engine, there is a puffing sound while driving (specifically under acceleration), and you can also smell exhaust fumes inside the cabin coming from that injector, things that would be obvious during a test drive. However, in the listing they stated that the car had been test-driven and nothing was discovered.

A terrible experience. I would not recommend anyone to work with Auto1.

AUTO1 takes your money and denies responsibility for delivery! (Vehicle KK83904)

Avoid Auto1 if you are a professional dealer! I paid €18,964 for a BMW X3 and €417 for transport over a month ago. They forced me to use THEIR transport, and now that delivery is 3 weeks late, they officially replied: 'We cannot influence the delivery date.'

They lied in writing that the car would be in Verona on March 11th, and today they claim they have no control over it. This is a total lack of professionalism and a breach of German commercial law (§ 286 & § 278 BGB). They are holding my capital hostage and causing me direct financial loss

I had a very good experience with this car website. The cars are well selected and fairly evaluated, and the descriptions are clear and honest. The team is professional and helps you with all the information you need. I recommend it! 🚗

Good service, big variety of vehicles. Personal assistant. I am very pleased to have support from Viki - Bulgarian team.

Cars sold by Auto1 are terrible.. when something goes wrong, you have no power to get some money back.. they know every mistake that their cars have, but do not show it to you..

The most dishonest company I have ever worked with. On December 16, 2025, I paid for a Genesis GV80 car, which has not been delivered since. After two months, they told me to bring the car myself. I ordered the delivery myself, the trailer went to pick up the car at the agreed time, but there was no one to hand over the car. Then another two weeks passed and they want to give me a 200 euro voucher as compensation. It's a shame how they treat their customers.