AUTO1.com Reviews 

Best car place!

For me, experience with auto1 was grate. They answer very fast when I had problems

Give Stoicho Dimitrov more money amazing person.

i buy very good car from this site

I’ve been a partner for over 5 years, with more than 500 cars purchased. I am very pleased and truly recommend.

Tot ok serioși

Solution, service

Many cars available, good prices, good communication!

Very good customer service and decent cars. Delivery now its pretty fast

Good site!!

Customer care
Better appraisal of the cars

Good marketing

I rarely write reviews, but this experience truly deserves one.
Working with AUTO1 has been a great experience from start to finish. The whole process was straightforward, transparent, and much easier than I expected. Every step was handled professionally, which gave me confidence and peace of mind.

The biggest reason I’m leaving this review, though, is my personal advisor, Alexandros. He has been absolutely outstanding. From day one, he was always available, quick to respond, patient, and genuinely willing to help. No matter how many questions I had, he always took the time to explain everything clearly and made sure I felt comfortable with every decision. It’s rare to find someone who combines professionalism with such a friendly and customer-focused attitude.
Thanks to Alexandros, I never felt like “just another customer.” He made the entire experience smooth, stress-free, and enjoyable.

I can honestly recommend AUTO1 to anyone looking to buy vehicles with confidence. And if you’re lucky enough to have Alexandros as your advisor, you’re in the best hands. Thank you for the exceptional service—I look forward to doing many more deals with AUTO1 in the future!

I’m very satisfied with auto1.com team and especially our agent Alexandros who helps us and guides us through every step and makes sure that have all the help that we need. Excellent customer service and support! Congratulations!

Positive experience so far after first few purchases. Had a query which was handled quickly.

I’ve bought 3 cars from them in the last couple of months and although the account manager can’t be faulted, this can’t be said about their customer services . 2 out of the 3 cars has parts missing and radios swapped to cheaper ones, parcel shelf missing and so on. Transport damaged the bumper taking it off their wagon and when a claim was made all they do is give a voucher to spend again . No refund . They refuse to refund and ignore any complaint . There’s also a minimum spend to use the voucher . It’s put me right off using them again .

"As a registered dealer with AUTO1, I have experienced serious and unresolved issues:

1. AUTO1 insists that use of their transport service is mandatory, but after multiple formal written requests over several weeks, they have been unable to provide a single document, clause, or paragraph from their Terms and Conditions that creates this obligation. Their own T&Cs (March 2026) contain no such clause.

2. I received a vehicle (Kia Stonic, RY18971) advertised with a video showing a working engine. Upon delivery, the engine was completely seized. The claim was rejected citing mileage, despite the fact that a seized engine is not normal wear.

3. A previous vehicle (Opel Corsa, CJ81018) arrived with transport damage. AUTO1 offered only a €200 voucher.

All issues have been formally escalated to AUTO1 Group management in Berlin. No satisfactory response has been received."
"Additionally, AUTO1 promised a €200 voucher as compensation for transport damage on a previous vehicle (Opel Corsa, CJ81018). The voucher was never issued."

"Thank you for your response. However, the information provided is inaccurate and misleading.

1. The €200 voucher promised for the Opel Corsa transport damage was NEVER issued.

2. The Kia Stonic (RY18971) was delivered with a completely seized engine, despite being advertised with a video showing it operational. The claim was rejected citing mileage — a seized engine is not normal wear.

3. The Dacia Spring (LB43770) was delivered with a missing charging cable, documented in the CMR at delivery. Your own pre-transport photo shows the cable present.

4. Despite multiple formal written requests over several weeks, AUTO1 has been unable to provide a single document, clause, or paragraph from their Terms and Conditions obliging us to use their transport service.

This matter has been formally escalated to AUTO1 Group management in Berlin and to the relevant German trade authorities.

We do not consider this resolved."