I recommend Autohero to every customer who wish to buy a best car of choice , the service is brilliant online , they keep updates through your email. Every process is fast and efficient . I'm so grate... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
(German below) The process is rather easy and smooth. Everybody speaks English and the web-site with high resolution photos of all small defects I would say even exceptionally good. Ein ziemlich r... See more
Company replied
The process was easy and reliable. the personnel were polite and supportive. I did not ordered the winter tires but received-Plus point! the delivery postponed two times but we have not been under... See more
Company replied
The vehicle selection and ordering was in perfect in every sense. What came afterwards was total unprofessionalism and mostly intentional incompetence. One should buy only the newest and latest mo... See more
Company replied
Company details
About Autohero Deutschland
Written by the company
Autohero - Auto kaufen: Endlich einfach
Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte. Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest.
Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen.
Finde jetzt dein Auto, im Web oder der App.
Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte. Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest.
Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen.
Finde jetzt dein Auto, im Web oder der App.
Autohero - Auto kaufen: Endlich einfach
Written by the company
- Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte.
- Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen. Finde jetzt dein Auto, im Web oder der App
Darauf kannst du dich bei Autohero freuen:
21 Tage Geld-zurück-Garantie | Geprüft & aufbereitet | Inkl. 1 Jahr Garantie
Geprüfte Gebrauchtwagen, Lieferung bis vor die Haustür, 21 Tage Geld-zurück-Garantie, 1 Jahr Garantie auf jedes Auto und Zahlung erst bei Fahrzeugübergabe. Optional bieten wir dir gerne eine Garantieverlängerung, Finanzierungsmöglichkeiten, die Inzahlungnahme deines alten Autos sowie einen Zulassungsservice an.
Mehr erfahren? Gerne! Auf autohero.com findest du alle Infos und noch mehr.
Contact info
Bergmannstr. 72, 10961, Berlin, Germany
- 030 82682600
- kundenservice@autohero.com
- autohero.com/de
4.2
Great
23k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recommend Autohero to every customer…
I recommend Autohero to every customer who wish to buy a best car of choice , the service is brilliant online , they keep updates through your email. Every process is fast and efficient . I'm so grateful with the service .
3 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Car picking up went smoothly
Car picking up went smoothly, even earlier than the appointment was. Esmaeil from Oysten center was very friendly and helpful.
3 November 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Konstantinov,
thank you for your great feedback! We’re delighted that the pickup went smoothly and that you were able to collect your car ahead of schedule. We’ll be sure to pass your kind words on to Esmaeil at our Oyten center. We wish you many happy journeys in your new car.
If you have any questions or need assistance, please call us on 030 826 826 00 or email kundenservice@autohero.com.
Kind regards,
Your Autohero Team 🚗✨😊
Excellent Experience with Autohero!
I bought a car from Autohero a few months ago and intentionally waited before writing a review to evaluate their after-sales service as well.
The entire buying process was incredibly easy and smooth, and the after-sales service has been just as excellent! I also chose their Premium Insurance, and everything was handled professionally, with very quick payments.
I honestly have nothing to complain about. Autohero knows exactly what they're doing and truly cares about customer satisfaction. A reliable and professional company that I can highly recommend!
Thank you, Autohero, for the fantastic experience!
15 January 2026
Unprompted review
Reply from Autohero Deutschland
Hello Mr. Yassin,
Thank you so much for taking the time to share such detailed and long-term feedback! We especially appreciate that you tested our service over several months—hearing that both the purchasing process and our after-sales support, including the premium insurance handling, met your highest standards means a lot to us.
Reliability and customer satisfaction are our top priorities, and your recommendation is the best reward for our team.
We wish you safe and happy driving with your vehicle!
Best regards,
Your Autohero Team 🚗✨😊
Reply from Autohero Deutschland
Thank you very much for your great feedback! We are thrilled to hear that you experienced a fast and easy car purchase with us.
We wish you safe and happy driving with your new vehicle!
Best regards,
Your Autohero Team 🚗✨😊
Transparent and professional service
Transparent and professional service, I am completely satisfied with my purchase.
26 October 2026
Reply from Autohero Deutschland
Hallo Yilmaz,
thank you very much for your great review! We are delighted to hear that you experienced our service as transparent and professional, and that you are completely satisfied with your purchase.
Wir wünschen Ihnen allzeit gute und sichere Fahrt mit Ihrem neuen Fahrzeug!
Herzliche Grüße
Ihr Team von Autohero 🚗✨😊
Autohero
It was everything online and was so easy to get credit and another think for me was that I could see car history which is very important for me that car was free of accident and oil was changed on time.
29 October 2026
Reply from Autohero Deutschland
Dear Customer,
thank you so much for your wonderful review and for sharing your experience! We are thrilled to hear that you enjoyed our seamless online process and found the financing straightforward to set up. Providing full transparency with vehicle history, maintenance records, and accident-free assurances is a top priority for us, so it is great to know this gave you complete peace of mind. We wish you many happy and safe journeys in your new car!
If you have any questions or concerns in the future, please do not hesitate to contact us at +49 30 82682600 or by email at kundenservice@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Dear Customer,
thank you very much for this wonderful feedback! We are thrilled to hear that you consider Autohero the best online platform for car enthusiasts. Providing a top-tier experience for automotive lovers is exactly what we strive for. We wish you lots of driving pleasure and safe travels at all times!
If you have any questions or concerns in the future, please do not hesitate to contact us at +49 30 82682600 or by email at kundenservice@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Autohero experience
Overall, the process was smooth and straightforward. The description of the car was accurate, and the handover process also went fast and smoothly. The staff is helpful and friendly.
19 October 2026
Reply from Autohero Deutschland
Dear Customer,
thank you very much for your great feedback! We are thrilled to hear that you had a smooth and straightforward experience with Autohero, from the accurate car description to the quick handover, and that our friendly team was able to assist you every step of the way. We wish you safe travels and lots of fun with your vehicle!
If you have any questions or concerns in the future, please do not hesitate to contact us at +49 30 82682600 or by email at kundenservice@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Good marketing and Bad service
The vehicle selection and ordering was in perfect in every sense. What came afterwards was total unprofessionalism and mostly intentional incompetence.
One should buy only the newest and latest models of the vehicles to avoid any upsetting experiences with Autohero's customer service unit.
My vehicle had one of accessories missed which I failed to recognise while pickup. I was told that it's my mistake that I didn't point it out right there is a dim litted parking lot.
The premium service is almost an organised looting system. The complaints gets registered but they ask for proof in only specific file formats(compulsory field) even to start working on it- I was asked to provide a video of air leakage from tires. The problem was not even related to tires but brake pads and suspensions.
I regret buying anything from this company.
26 October 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Deshmukh,
We are sorry to hear that you are dissatisfied, and we apologize for any inconvenience caused.
Thank you for speaking with us personally and giving us the opportunity to discuss your concerns. We are pleased that we could help.
Your satisfaction is our highest priority, and we will do everything we can to regain your trust.
If you have any questions or concerns, please do not hesitate to contact us by phone at +49 30 826 826 00 or by email at kundenservice@autohero.com.
Kind regards,
Your Autohero Team
Reply from Autohero Deutschland
Dear Customer,
thank you very much for your positive review and kind feedback! We are delighted to hear that you had a good experience with us. We wish you a safe and wonderful journey in your car!
If you have any questions or concerns in the future, please don’t hesitate to contact us by phone at +49 30 82682600 or by email at kundenservice@autohero.com. We’re always happy to help.
Best regards,
The Autohero Team 🚗✨😊
The process was easy and reliable
The process was easy and reliable. the personnel were polite and supportive.
I did not ordered the winter tires but received-Plus point!
the delivery postponed two times but we have not been under time pressure.
I also noticed that the Autohero would take care of the permanent car registration (KFZ Zulassung), however the system gave me only the chance to make the temporary one for the same price (169 Euro); which hold me 4 more days not to use the car to get the appointment and paid another 94 euro plus some hours!
16 October 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Tabasi,
thank you for sharing your experience and for your kind words about our team. We’re glad the process felt easy and reliable, and that you appreciated the winter tires.
We’re sorry the delivery was postponed twice and that the registration options caused extra effort and expense. We understand how frustrating this must have been. Thank you for bringing this to our attention; we’ll share your feedback with the relevant teams. We wish you many enjoyable journeys in your car!
If you have any questions or concerns in the future, please do not hesitate to contact us at 030 826 826 00 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Good car, process went well. Don’t trust the sales guy
The car is in a good condition and the process went well, but over a call with the sales person before purchase he convinced me the car was not used as a rental car (which contributed to my decision). After the purchase I found out it was actually owned by a rental company.
19 October 2026
Reply from Autohero Deutschland
Dear customer,
thank you for leaving a review of Autohero.
We are sorry to read that you were dissatisfied and apologize for the inconvenience.
Unfortunately, we were unable to reach you by phone. The listing stated that the vehicle had previously been used for commercial purposes.
We would like to apologize once again for the inconvenience caused. We would still be happy to speak with you by phone to answer any questions or discuss further details.
We have already sent you an email where you can let us know the best time to reach you.
Thank you for your understanding and patience.
If you have any questions or concerns in the future, please do not hesitate to contact us at 030 826 826 00 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team
Defects within 6 months, claim rejected.
Regular readers of my reviews will know my Autohero journey has had ups and downs. Earlier this year, I wrote about serious delivery problems, and later about how the Customer Satisfaction team turned that experience around completely. I was genuinely grateful.
Unfortunately, I’m writing again. After only 6 months and 8,500 km, an independent workshop found that my car’s front shock absorber is leaking oil and the front brake discs are already at their minimum thickness.
A leaking shock absorber is a defect, not normal wear, and brake discs don’t wear out in 8,500 km. They must have been almost worn at handover, despite Autohero’s quality inspection.
Autohero has shown before that it can do the right thing. I hope it does so again, and I’ll gladly update this review if it does.
Update (20 October 2026):
Autohero replied that the car passed its inspection in December 2025. For other customers reading this: that report is not a full inspection. It is a follow-up check, which is only needed when defects were found at the main inspection. It confirms that those earlier defects were fixed, not the overall condition of the car at handover. I have asked Autohero for the original inspection report and the handover records and am still waiting for them. I remain open to a fair solution.
1 October 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Mannan,
thank you for sharing your experience. We’re sorry that this has caused disappointment, especially after your earlier positive experience with our Customer Satisfaction team.
We have reviewed your concerns. According to the records available to us, the shock absorbers and brake discs were in proper condition at handover, and the vehicle passed its TÜV inspection in December 2025. Wear can also be affected by driving style, road conditions and vehicle use, so mileage alone does not establish when it occurred.
We have addressed your claim with you directly.
If you have any questions or concerns in the future, please do not hesitate to contact us at 030 826 826 00 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team
Autohero gave me the best feeling of…
Autohero gave me the best feeling of taking my second car in the next three years time cuz my car is welled taking care of and a very long TÜV and the process was also fast….
9 October 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Lamin,
thank you for your lovely review! We’re delighted that you’re happy with your well-maintained car, its long TÜV period, and the quick, smooth process. It’s wonderful to hear that you’d consider choosing Autohero again for your next car. Enjoy the drive!
If you have any questions or concerns in the future, please do not hesitate to contact us at 030 826 826 00 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Yaa ..everythings is good
17 October 2026
Reply from Autohero Deutschland
Thank you very much for your feedback! We are glad to hear that everything was good.
If you have any questions please do not hesitate to contact us by phone at +49 30 826 826 00 or by email at kundenservice@autohero.com. We are always happy to help.
Wishing you a safe and pleasant journey always!
Your Autohero-Team 🚗✨😊
nice experience
nice experience
just got the new Peogeot 3008. Very nice service, gave me lots of updates and news regards the purchase or time to get the car.
total time to get the car included the papers and plates is okay like I predicted. Many thanks to the team!
15 October 2026
Reply from Autohero Deutschland
Dear Customer,
thank you very much for this wonderful feedback in English! We are very pleased to hear that you were so satisfied with the service, the regular updates, and the entire process leading up to the delivery of your new Peugeot 3008. We sincerely thank you for your trust and wish you much joy and always a safe and pleasant drive with your new car!
If you have any questions or concerns in the future, please don’t hesitate to contact us by phone at +49 30 82682600 or by email at kundenservice@autohero.com. We’re always happy to help.
Best regards,
Your Autohero Team 🚗✨😊
Translated with DeepL.com (free version)
its really fast
its really fast , good customer care , they give you time to decide and also cancel your oder before the 21 days and I find that really cool,
they are very reliable and react in time whenever you need them
11 October 2026
Reply from Autohero Deutschland
Lieber Herr Kisuule,
thank you for your great feedback! We’re glad you found the process fast and our customer care helpful. It’s wonderful to hear that you appreciated having time to make your decision and the flexibility of our 21-day return period. Thank you for highlighting our reliability and responsiveness. We wish you many happy miles with your car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Process is very smooth and returning a…
Process is very smooth and returning a car is also went well. I got other car and very happy with it.
12 October 2026
Reply from Autohero Deutschland
Dear customer,
thank you for your kind review! We’re delighted to hear that the process went smoothly and that returning your previous car was hassle-free. It’s wonderful to know you’re happy with your new car. We wish you many happy miles!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
All looks good but customer service…
All looks good but customer service should improve
10 August 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you for your feedback. We’re glad everything else went well, but we’re sorry our customer service didn’t meet your expectations. We’ll take your comments on board.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Good Overall Experience
A good experience from the very beginning until the handover. Except couple of occasions when my queries went unanswered, but apart from that, the overall experience was very positive. I am happy with my Mercedes-Benz purchase and looking forward to this positive experiencing in the future.
18 July 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you for sharing your feedback! We’re delighted that your experience, from the initial steps through to handover, was positive and that you’re happy with your Mercedes-Benz. We’re sorry that a couple of your queries went unanswered, and appreciate you bringing this to our attention. We’ll share your comments with our team as we continue working to improve. Enjoy your new car and safe travels!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.