They have all parts that you need for your car at one place, its all specifed for your type of car, delivery time is fast. Only thing is that if you put a wrong part in you order, to cancel it you hav... See more
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Everything was carefully packaged and arrived very quickly via Austrian Post. The prices were good, similar to other e-shops, but here I found everything I needed in one single e-shop.
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Delivery times inconsistent. After contacting support found that There is no way to expedite the order, but to check which items are readily available so the shipment is handed to courier faster. Subs... See more
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It fits perfectly and does the job; removing the faulty valve takes a bit of work, but I saved a lot of money.👍
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Company details
About AUTODOC - Österreich
Written by the company
AUTODOC ist die Nr. 1 der Autoteile-Onlineshops in Europa. Wir teilen Ihre Leidenschaft für Autos und helfen Ihnen, bei der Autoreparatur Geld zu sparen.
AUTODOC-APPDafür sind wir bekannt:
- Kundenorientierung: Unser Serviceteam besteht aus qualifizierten Fachleuten, die zusammen genommen 23 Sprachen sprechen und immer bereit sind, in jeder Hinsicht zu helfen.
- Größe und Umfang des Marktes: In den 12 Jahren, in denen wir auf dem Markt sind, haben wir 13 Millionen zufriedene Kunden in 27 europäischen Ländern gewonnen. Wir versenden über 35 000 Bestellungen pro Tag.
- Unser Sortiment: Wir führen über 4 Millionen Produkte für mehr als 166 Automarken von weltbekannten Herstellern.
- Bezahlbarkeit und gutes Preis-Leistungs-Verhältnis: AUTODOC ist eine Onlineplattform mit fairen Preisen und einer Vielzahl von Sonderangeboten und Verkaufsaktionen.
- Services auf mehreren Plattformen: Kunden können sowohl über die Webseite als auch über die App schnell und einfach nach Autoteilen suchen. Überzeugen Sie sich selbst, wie kostengünstig und einfach der Kauf von Autoteilen sein kann.
- Kompetenz bei Autoreparaturen: Auf unseren YouTube-Kanälen finden Sie mehr als 3000 Tutorials zum Austausch von Autoteilen. Diese Tutorials helfen Ihnen, einfache Reparaturen selbst durchzuführen und Geld für Reparaturen in Autowerkstätten zu sparen.
KontaktContact info
Friedrichstraße 111, 10117, Berlin, Germany
- trust@auto-doc.at
- auto-doc.at
4.5
Excellent
6k reviews
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Reply from AUTODOC - Österreich
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
I have not received the item I ordered.
21 October 2026
Reply from AUTODOC - Österreich
Hello DIMITAR !
We are sorry that your order appears to have arrived incomplete. We understand how disappointing this can be and want to help resolve the issue.
We have thoroughly investigated the issue you raised and are pleased to confirm that solution was provided.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
AUTODOC Team
piese de schimb
It fits perfectly and does the job; removing the faulty valve takes a bit of work, but I saved a lot of money.👍
19 October 2026
Reply from AUTODOC - Österreich
Hello Vasile Ioan!
Thank you so much for your positive feedback!
We are thrilled to hear that the part fits perfectly and did the job.
If you ever need any more car parts in the future, we will be more than happy to help!
Best Regards, AUTODOC Team.
Reply from AUTODOC - Österreich
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Fast delivery
Fast delivery, good packed, and now should see if the part fit with my vehicle 😄
16 September 2026
Reply from AUTODOC - Österreich
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Schon wieder toll
Everything was carefully packaged and arrived very quickly via Austrian Post. The prices were good, similar to other e-shops, but here I found everything I needed in one single e-shop.
16 September 2026
Reply from AUTODOC - Österreich
Hi Peter Ševčík!
This positive review is a real joy for the whole team🧡. Thanks for noting our work!
We'll strive for even greater heights in service.
Come by more often!
Warmly, AUTODOC Team🚗💨
Reply from AUTODOC - Österreich
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Wrong Articlewhich not related my…
Wrong Articlewhich not related my search and car info
4 September 2026
Reply from AUTODOC - Österreich
Dear Ashtari Mohammad!
We sincerely apologize for sending an item that does not match your vehicle details or search query.
Our team is currently reviewing your order details, part specifications, and vehicle information to see what went wrong. As soon as we have all the details, we will get back to you with an update and a clear solution.
Best Regards, AUTODOC Team.
Reply from AUTODOC - Österreich
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Pleased with AutoDoc at all times
This is a language issue. Pleased with AutoDoc at all times
26 June 2026
Reply from AUTODOC - Österreich
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
The best price
The best price, reasonable delivery time and packaging. Thank you for all.
16 June 2026
Reply from AUTODOC - Österreich
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Issue resolved and refund received
Initially, I had a problem because two parts were missing from my order and I did not receive a response from customer support for some time. However, after further contact, the issue was resolved and the refund was processed. Thank you for resolving the matter.
25 May 2026
Reply from AUTODOC - Österreich
Hello Manoli Virginia!
Thank you for taking the time to share your experience.
We sincerely apologize for the inconvenience caused by the missing parts and the delay in our response during the initial stages of your inquiry. We understand how frustrating this situation must have been.
At the same time, we are pleased to hear that the matter was ultimately resolved to your satisfaction and that the refund was successfully processed. Our team is committed to assisting our customers and finding appropriate solutions whenever issues arise.
We appreciate your patience, understanding, and cooperation throughout the process. Your feedback is valuable to us and helps us improve both our service and communication.
Thank you for giving us the opportunity to resolve the matter.
Kind regards,
Best regards,
AUTODOC Team
Okay super danke 😊
26 May 2026
Reply from AUTODOC - Österreich
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
The product was original
The product was original, reliable, and delivered quickly. I highly recommend it.
19 May 2026
Reply from AUTODOC - Österreich
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
Top!!!👍 👌👌👌
29 April 2026
Reply from AUTODOC - Österreich
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards, AUTODOC Team
extremely bad customer service
They have a lot of parts and the site describes the parts good. but customer service in non existent and the page does not work very well.
from an order of 6 parts, i have received 1 incomplete (there is no way to request missing parts), and one completely damaged(the most expensive item of my order)
the box of the part was damaged but the shipping box was intact which tells me that they sent the part already damaged and it was not damaged by the postal service
returns are very complicated and there is no feedback to the user.
they have received the parts since several days and there has been no notification that they have them or that they are processing.
there is no customer service, the phone number only says hi/bye, so good luck contacting someone and the live chat is automated, so it never connects to any agent.(doubt that there are any)
so 0 response from Auto-doc if the buyer needs help.
17 April 2026
Unprompted review
Reply from AUTODOC - Österreich
Hello Mario Vizcarra!
We are very sorry to hear that you have faced inconveniences.
You can contact us in the live chat for support. Our chatbot is still developing, but in case of errors, you can always request a transfer to a live specialist by typing "connect with an operator." You can also find our email impressum@auto-doc.at https://www.autodoc.co.uk/services/company
Please provide your order deists to us at trust@auto-doc.at so we can find your order in our system and check the case.
Best regards,
AUTODOC Team
Beste GLORIA!
16 April 2026
Unprompted review
Reply from AUTODOC - Österreich
Lieber Memeti, wie immer vielen herzlichen Dank für deine tolle Bewertung und liebe Grüsse von Gloria!Mit freundlichen Grüßen
AUTODOC Team 🔧🧰
Reply from AUTODOC - Österreich
Hello !
We are very pleased to read sincere reviews.
We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us again.
Best regards,
AUTODOC Team
Good good good
4 March 2026
Reply from AUTODOC - Österreich
Hello!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
exact part arrived
16 February 2026
Reply from AUTODOC - Österreich
Hello Mr Schmidt🕊️!
Thank you for your positive feedback!
Best regards,
AUTODOC Team🔧✨
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