ARKET Reviews 

Sizing is completely random and then you want to charge me £5 to return. Will never buy from you again.

Hello,
I bought a bag at a shop in Hamburg; it cost nearly 200 euros. I used it very little—no more than 30 times. The bag simply fell apart; it was made of wooden beads and just disintegrated right there on the street!

Avoid Arket if you value basic flexibility. I placed an order for store pickup to avoid their steep £7 home delivery fee. However, Arket gives you a ridiculously strict 72-hour window to collect your order, with zero flexibility to reschedule, switch to delivery, or cancel.

Because I couldn’t pick up the shoes within their tight timeframe, my order will be forcibly returned—and Arket is charging me a £5 return fee for the privilege!

To make matters worse, their system only allows cancellations within 10–15 minutes of ordering. When I called customer service to find a reasonable solution, I was told there was nothing they could do and that filing a complaint was useless because I’d just get the same answer.

This feels like a predatory trap designed to extract return fees from customers. Unflexible, unhelpful, and completely anti-customer. 0/5 stars if I could.

Title: Parcel delivered to the wrong location and ARKET refused to refund me

I ordered £123.57 worth of clothing from ARKET, but the parcel was never delivered to my address.

Evri’s tracking shows that it was delivered to a different location around six minutes’ walk from my home. The delivery photo shows an unknown person at a building I do not recognise. I was not given a building name, house number or flat number, so it is impossible for me to identify where the parcel was delivered or check with the person who received it.

I contacted ARKET and explained that I had not received the order. I was told that they could not refund me because someone had accepted the parcel and that I should dispute the payment with my card provider.

I then emailed them with the tracking evidence, but they said their system showed a successful delivery and again refused a refund. They asked me to check with my neighbours, even though the recorded delivery location is several minutes away and I do not know which building or flat it was delivered to. I cannot reasonably knock on every door in an unidentified area because their courier delivered the parcel incorrectly.

The customer service process has been extremely poor. A parcel handed to an unknown person at another location is not a successful delivery. I hope ARKET monitors feedback on Trustpilot and reviews how these cases are handled, because customers should not be left without their order and then told to resolve the retailer’s delivery failure through their bank.

Customer service is horrible! Evri lost my delivery, they admitted they lost it, still can't get a refund from Arket 28 days later! Avoid at all costs!

customer service the worst. they are not able to find my return..

Wish i had seen the reviews before placing an order. I ordered express delivery so would receive in time for a holiday, day 4 and my order still hasn’t been dispatched. I have requested to cancel the order on live chat but apparently this isn’t an option Customer service phone number doesn’t work either. Will be contacting my bank to raise a charge back.

Who's got time for the address nonsense? They must miss out on a lot of Australian orders. It would not take my Unit number. Even changed it to Villa (which it is) and then Apartment (which we don't use in addresses here but which US and Europe favour) but it kept regressing back to the street number only even when I put it on the second line specifically designed for that. Wasted 15 minutes of my life on this. No more!

I wish I’d read the reviews BEFORE ordering!

I ordered 5 x hand soap for delivery in 3-5 working days. Next day got an email saying “your order has been handed to the courier” (which it noted was Hermes, the same Hermes that changed its name to Evri in early 2022!). Checking the Evri tracking, they apparently didn’t get the parcel until two days late - it arrived at my local delivery depot at 5am three days after that, where it was then declared missing a week later.

I did an online chat, during which they just asked for my patience and said the parcel will be delivered in 13 working days! I’ve sent them a screenshot of the email from Evri and they finally refunded me and offered 20% off my next order.

I ordered some replacement soaps using my 20%. They repeated the same farce with delays to the dispatch and finally the package arrived at the Evri depot. The next day, the item was marked as being returned to sender. When I asked Arket why, after a short delay they advised the package had been irreparably damaged! This order too has now been refunded after much arguing over why I shouldn’t have to wait until the damaged package gets back to their warehouse!

So, 22 days from placing the first order, still no soap. I’ve now ordered other soap from a small independent retailer.

When I asked Arket why they are still using Evri, the agent said that despite numerous complaints about them, which have all been fed back to Arket management, nothing has been done about it!

Members are supposed to get free delivery over £70 but this did not work so had to call up to get it refunded. Getting through on the phone took a long time and getting it sorted took a while too. Not a great experience sadly. Please sort this out Arket!

I was charged twice €227 for the same order (ORDER#62077160). I reported this on May 19. Since then: 15+ emails, multiple agents (Ilayza, Happy, Sedef, Ken), repeated requests for screenshots I'd already sent, promises of follow-up that never came, and finally an agent who closed the case by confusing my return refund with the duplicate charge.
ARKET's customer service is not just slow — it's structurally broken. Nobody reads the case history, nobody takes ownership, and the issue keeps getting reset to zero with each new agent.
I've been an ARKET customer for years. That ends here. Filing a chargeback with my bank now.

Buying online is just ridiculous with Arket!
Delivery £7 with Hermes (Which is terrible- worst company ever) and if needed to return £5
Are you guys insane ? not worth it!
bye bye arket

The goods arrived quickly, but the skirt was totally see-through (not clear on the website) so had to be returned. I've been waiting two weeks so far and no update on the process whatsoever - not even confirmation they've received the item. Watytoo slow for 2026. I won't be ordering again.

Appalling. I received a gift card and it will not work. I was sent another that had the same error. I have been waiting three days for the refund to my brother, but they won't refund until they have investigated as to why it won't work.

Waited a week for my order and no shipping confirmation updates, contacted them to be advised the item was coming overseas as had no stock in the UK, I was not informed about this. I was then told it could be another 10 days for me to receive. I spoke to a manager and cancelled the order for it to be returned back to arket. I was advised It would be refunded as soon as it reached their warehouse. It has now reached their warehouse and I’m now being told I need to wait a further 14 days for it to be refunded even though I have never received this order? Absolute nightmare from start to finish.

Wish I’d read these reviews before ordering. Five days in and Evri doesn’t even have the package. One and done.

Hiked the return fee to £5 with no warning. I'm done with these people. The quality has been going down anyway. Same with COS.

Everything's ok. Please make more colors of the standard interlock t-shirts (no oversized ones please), I've finally found something which looks good on me.

Poor service. Quality good when it works but increasingly everything is HUGE. If the allowed purchasers were allowed to review on their site as per almost all other online shop we could learn from one another. With cost of delivery returns it’s in the balance wether I shop with them again.

I am majorly confused with what happened to my online order from ARKET! Ordered a pair of sandals, order went through (didn’t note down order number) and the money was taken from my bank account (shown in my banking app and Apple Pay app). Never received an order confirmation email, so gave it a couple of days and then rang up to find out what my order number was, so I could track my parcel. First lady I spoke to seemed helpful but then the line cut off, so called back. The second lady I spoke to (probably was the same person as the first lady) looked into it once I’d given her all the details and said there is no record of any order being placed and that it must not have gone through. Told her the money has been taken out of my account and she said it’ll be in a holding account and will get transferred back in 72 hours. Once off the call I wasn’t confident that the matter had been resolved to sent an email explaining the situation and enclosed screen shots of my Apple Pay and bank account showing the £40 debited from my account by ARKET. In the mean time Inpost (was having the order delivered to a locker near me) was updating me on the status of my parcel from ARKET to say it had been shipped 🤪. Got a reply to my email saying the same as the lady on phone (no record of any order) so was ready to just give up on ever getting my £40 back. Turns out Inpost were right, just had a message from them saying my order was waiting for me to collect and low and behold, it was. The moral of the story is, I was extremely lucky that I received the goods that I paid for and they were sandals I knew would fit me. I can’t even begin to imagine how confusing it would be to have to send them back without an order number. If you are going to order from this website I strongly urge you not to, but definitely don’t make a big, expensive order as you could well lose all your money with no goods to show for it. I will definitely not be placing anymore online orders with ARKET!!!