I wish I’d read the reviews BEFORE ordering!

I ordered 5 x hand soap for delivery in 3-5 working days. Next day got an email saying “your order has been handed to the courier” (which it noted was Hermes, the same Hermes that changed its name to Evri in early 2022!). Checking the Evri tracking, they apparently didn’t get the parcel until two days late - it arrived at my local delivery depot at 5am three days after that, where it was then declared missing a week later.

I did an online chat, during which they just asked for my patience and said the parcel will be delivered in 13 working days! I’ve sent them a screenshot of the email from Evri and they finally refunded me and offered 20% off my next order.

I ordered some replacement soaps using my 20%. They repeated the same farce with delays to the dispatch and finally the package arrived at the Evri depot. The next day, the item was marked as being returned to sender. When I asked Arket why, after a short delay they advised the package had been irreparably damaged! This order too has now been refunded after much arguing over why I shouldn’t have to wait until the damaged package gets back to their warehouse!

So, 22 days from placing the first order, still no soap. I’ve now ordered other soap from a small independent retailer.

When I asked Arket why they are still using Evri, the agent said that despite numerous complaints about them, which have all been fed back to Arket management, nothing has been done about it!