ARKET Reviews 

So boring. Ordered four sweatshirts. Waited quite a while for them and they have arrived with three sweatshirts and a completely random blouse. I have contacted them and they have said they are going to refund the sweatshirt and I would have to order it again if I want it and they won’t just send me the thing I have ordered and paid for! And they will do all this sometime in the 14 days after I return the blouse they have sent me that I never ordered! Appalling customer service which is just so unnecessary these days. I hate giving bad reviews! This has got my goat enough to say it though.

I have ordered a corduroy shirt from them which has been delivered to the city where I live (NOT to the pick-up point) after 21 days! The delivery company is not taking any responsibility for the most horrible delivery service, whereas ARKET is also shoving it off every time I email them asking for returning my money for the worst package delivery experience of THEIR item.

I’m disappointed with how ARKET handles sustainability in practice. When I asked whether a discount could still be applied shortly after placing my order, I was told this wasn’t possible and that I should return the order and place a new one instead.

This approach creates unnecessary transport, extra packaging, and additional CO₂ emissions — exactly what you would not expect from a brand that strongly promotes sustainability. It feels contradictory and, frankly, misleading to consumers who choose ARKET based on these values.

This was a simple administrative issue, yet the solution offered was one that increases environmental impact. For me, this shows that sustainability is more of a marketing message than a principle applied when it truly matters.

They NEVER ship on time, things are always delayed by at least multiple days with 0 explanation - that’s if they don’t just lose the package. Customer service is effectively useless unless you press and press for even a basic answer on where your package is (but they have 0 clue about what’s going on). Don’t waste your time.

Awful customer service

My order from Arket was delayed, which I could accept given the New Year period. Other retailers managed to ship without issues, but I gave Arket the benefit of the doubt.
Then I saw Evri was the courier. My heart sank.
As expected, the parcel missed the estimated delivery date of 7th January. It was marked “out for delivery” on the 8th, only for me to receive an apology later that day saying the driver wouldn’t make it.
It’s now 12th January and the tracking has shown no updates for four full days. I called Arket and they’ve confirmed the order is probably lost and will process a refund, which I appreciate.
Unfortunately it’s freezing cold and I still don’t have the winter coat I ordered. The whole experience was frustrating and a complete waste of time.
Arket’s shipping is very slow, and using Evri as their courier makes it even worse. Until they switch to a more reliable delivery service, I would strongly recommend shopping in-store or choosing another retailer that stocks their items.

Yesterday lunchtime Arket in Covent garden had only 2 pink cashmere jumpers on sale. Looking carefully I could see a small hole starting to run in the middle of each jumper's sleeve. When pointed out to assistant she said the counter would give a further 10% off! My reply was that I had pointed it out so they could be withdrawn from sale or the (irrepairable and increasing) damage clearly identified up front. The girl gave just a smile and went to serve at the counter in response.

Be aware!

Probably the worst customer service I’ve encountered from a clothing store. I ordered an L in a cardigan and they delivered an S with no apology. If you live in Ireland, They have an archaic returns system which involves having to spend a long time getting connected with a customer service agent for them to send you the correct postage label. They also dont accept online returns in store but unlike Zara, they have no online return post system instore. Honestly the worst clothing Store of all time dont shop here

Used to be long time fan of this company ( and had also spent quite a small fortune there), but their customer service has gone downhill nowadays. Shockingly unhelpful service from the customer service rep - she would not help for even the tiniest small matter. Her unhelpful attitude has completely put me off for any futher purchases.
Such a shame as I've always found the customer service hotline helpful before, but this experience this time absolutely destroyed any trust I have with them.
Arket, if you want to investigate this, the phone call happened on 7/1/2026 at around 19:32p.m.

Initially Arket sent out the wrong size as a Christmas gift, the packaging and tag was correct but the item itself and its label were wrong. This was then reordered along with some other items with an InPost locker being chosen, it then turns out this was automatically changed to Evri as it would not fit in the locker, to make matters worse it was changed to my billing address which is in another country. All the customer service agent said they could do was a stop and return request. This is despite Evri not even having the item, if it can be changed from InPost locker to billing address without any notification, why can the address not be changed? The only explanation the agent could give was the system wouldn’t let them. Arket are consistently and by far the worst retailer to deal with online, from wrong items being sent out, change of delivery address, and not to mention the significant waiting times for the items to actually be sent.

I placed an order with ARKET on 21 December and was repeatedly told the delivery was delayed. Then on 3 January I suddenly received a message saying the parcel had been returned to ARKET by InPost — despite never once being notified that it was ready to collect. I was never given a single opportunity to receive my order.

I contacted customer service via live chat and the experience was beyond unacceptable. The agent did nothing to resolve the issue, repeated the same unhelpful lines, and I left the conversation no closer to an answer, no replacement, and no refund. Since then? Silence. My money is still gone and ARKET has the item.

To make matters worse, the live-chat service is almost never available during the stated opening hours, so even trying to get help feels deliberately obstructive.

This is not the first time I’ve had delivery issues with ARKET, but it will absolutely be the last. Shockingly poor service and zero accountability from the company.

The quality of their Tshirts have dropped significantly.

Appalling Customer Service – Avoid If You Value Your Time

I’ve spent hours trying to resolve a lost order with ARKET, and the experience has been utterly frustrating. I’ve been repeatedly placed on hold for 10–15 minutes at a time, only to speak with representatives who clearly do not understand my case. On my latest call, the agent had no knowledge of my situation, asked me to explain the complaint after 30+ minutes on the phone, and provided zero resolution.

I was promised a manager call yesterday and again today, but no one has contacted me. This level of incompetence is unacceptable, especially when dealing with lost parcels and paid orders. If you value your time and want to be treated like a customer, I strongly advise reconsidering ARKET.

Two left shoes, 3 months later and still no refund or store credit

Went to the Arket cafe in Dublin and ordered a herbal tea of ginger and lemon. What I received was a Rooibos tea with a tiny peeling of lemon. It tasted completely of Rooibos and when I brought went to the staff to to bring this to their attention.The tea was actually mislabeled and should not have been called ginger and lemon tea. The staff were nice about it but overall I really horrible and negative experience and in the Arket cafe. I won't be going back.

Terryble company . If you return be sure you will have to chase them for refund or just go to the bank and report fraud, will be much easy option.
Never again !!!

Same as many others. I placed an order with Arket to be delivered well before Christmas by Inpost. After several phone calls, it transpired the order was languishing in a depot and not going to be delivered. Zara, on the other hand, have been marvellous. They went above and beyond to ensure an order I only placed on Monday was received by today ( Christmas Eve ). So well done Zara and shame on you Arket. I hope everyone returns their late goods, I certainly am.

Placed an order on 16 Dec 2026. System stated delivery date of 21 Dec 2026 and still does and yet on the 23 Dec 2026, the item still hasn’t been delivered. Don’t rely on EVRi (Hermes) they are awful.

Similar to other recent reviews on here, I made the mistake to order a Christmas gift on Arket for someone dear who will now not be getting anything as I don't have time to replace the item. Placed the order with the knowledge that the delivery will happen before Christmas. Received misleading information days ago that the parcel had been handed over to the courier. Checked with the courier and they've confirmed that they are awaiting the parcel from Arket for a few days now. Called Arket customer serviced who assured me my parcel was in transit to the courier and would be delivered today 23rd Dec. Called customer service again today to be told the parcel hasn't left their warehouse yet and would most likely be delivered 26th Dec and to call them back 27th Dec if I hadn't received it by then. An absolute joke. If you are not set up to meet consumer demand when people rely on your delivery for Christmas gifts please don't accept orders from consumers! Won't be ordering from them again.

Do not buy anything for Xmas. Ordered 10 days ago. No update on order. Spoken to 3 customer service advisers. One said contact them on 25th December if it hadn’t arrived! Another said it has been delivered to my collection point but I have been sent no confirmation or QR code so I couldn’t collect it even it were there! They told me to contact Evri. But my original Oder said it was Hermes. O’ e waste half a day chasing. They said they would phone me and haven’t. Will NEVER use them again.