All Things Tennis Reviews 

1,559
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the highly competitive prices, extensive product selection, and exceptionally fast shipping options that consistently meet their daily expectations. Buyers often mention that online orders arrive promptly, sometimes by the very next day, ensuring that necessary sports equipment is ready for matches. Additionally, people appreciate the helpful support and detailed product guides provided to help them choose the right gear easily. However, some customers also noted occasional issues regarding damaged items during transit, delayed shipments, or unfulfilled delivery expectations. A few reviewers expressed significant frustration when experiencing unexpected product defects, receiving incorrect items, or facing difficulties with exchange and refund requests.

What people talk about most

Product

Users describe positive interactions with product, highlighting the impressive variety of high-end tennis... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the impressive speed and... See more

Order

Customers had ambiguous experiences with order processes, reflecting a strong divergence in satisfaction... See more

Price

Consumers find prices to be very reasonable, competitive, and often the best on the market compared to other... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There’s loads of online options when starting out and buying a Padel racquet.. it can be a bit much! Save yourself the clicks, go to ATT.. they were the cheapest amongst its competitors and also provi... See more

Rated 5 out of 5 stars

ATT Aced it with customer service! I ordered a Yonex eZone from another online tennis shop and DHL lost the parcel, I urgently needed another racket for a match. I placed an order on Monday with... See more

Rated 5 out of 5 stars

Great selection, with relevant information, on the website. Bought a good quality padel racquet on a very good offer. Also just received my new HEAD padel shoes. Fab products, speedy delivery too.

Rated 5 out of 5 stars

I only bought a couple of small items but they were what I wanted they arrived on time and that's all you can ask for really: reasonably priced items that arrive on time. The tennis retail world isn't... See more

Company replied


Company details

  1. #12 of 14 best companies in Tennis shop

Written by the company

The UK's leading online tennis shop, we are proud to be an independent business run by tennis experts. Enjoy free next working day delivery and string upgrade offers! All enquiries contact: help@allthingstennis.co.uk number - 0330 133 1378 We have stores in Windsor and London if you'd like to visit us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(1,559)

271 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No issues 😁

Ordered a tennis racquet one afternoon and it arrived next day in the morning. I have seen negative reviews but I have only had a positive experience!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I've been buying for ATT for a while now and it's never disappointed. The products are good quality, the price is really fair and the delivery is fast. I'm going to keep coming back to the shop for all things tennis!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service, efficient and easy to navigate the website and understand when orders are expected to arrive. Only thing I would specify is which padel rackets come with a bag/cover.
I bought a racket cover thinking my racket wouldn’t arrive with one however it did, I’m not complaining by any means as I see it as a bonus however others may complain.

Except that, exceptional company and service. Would and will be recommending to others 👍

1 September 2026
Unprompted review
Rated 2 out of 5 stars

never experienced such incompetent customer service before

I have never experienced such incompetent customer service before.

I placed an online order, and everything went well until the FedEx driver failed to deliver the package to me.

As soon as I realised the package was missing, I submitted a web enquiry. I received no response. The following day, I sent a separate email to the designated customer service address, but again, no one responded.

Meanwhile, I opened a case with FedEx and had to repeatedly chase them for updates, all while receiving absolutely no support or assistance from the ATT team.

After 10 days, on 18 August, I finally called customer service and had to repeat everything I had already explained in my emails. The person who answered the phone was incredibly impatient and rude. He provided no meaningful help and seemed more interested in ending the call as quickly as possible.

After this completely unproductive conversation, I was promised that the team would follow up. I then sent another email containing all the evidence and my communications with FedEx so that the customer service team had everything they needed to investigate.

Unsurprisingly, I received no response.

From the moment things went wrong, I received no help from the ATT team whatsoever. I was left in a very vulnerable position, facing the possibility of losing more than £200, while also having to deal with the exhausting and ongoing dispute with the courier entirely on my own.

The lack of communication, accountability, and basic customer care has been extremely disappointing. A company should not simply disappear when an order goes wrong......

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid - Completely ignoring client issues

Brand new customer, purchased a padel racket which was delivered by Fedex. Delivery driver forged my signature so I raised with ATT. Initially very helpful but have now ghosted me and stopped responding or providing updates. No refund given so out of pocket without the item I ordered

27 July 2026
Unprompted review
Rated 1 out of 5 stars

They take your money and don't respond to any communication when things go wrong!

I ordered a padel racket on 09 August 2026. I still have not received it and have emailed and phoned All Things Tennis with zero response - turns out they don't respond to emails or voicemails because they don't answer their phonecalls either! Once they have your money they don't care. All I want is to receive my padel racket! Not a good first experience ordering from here and I would not recommend.

9 August 2026
Unprompted review

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