Quick delivery, but not as promised. Told Thursday delivery, but not delivered until Saturday! Great price, but next time I'll order it 3 days earlier.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Happy overall. The product was the cheapest I could find online. The delivery is misleading though, it was late arriving but quite a bit. It was needed before it arrived but it wasn’t the end of the w... See more
Company replied
Tudo correto. Apenas dois dias de atraso na receção, mas porque tb apanhou o fim de semana.
Company replied
Super product at a great price, but they should let buyers know it takes a week or more to deliver...
Company replied
Company details
Written by the company
Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- smashinn.com
3.8
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery took over a week and they want…
Delivery took over a week and they want £11.49 for postage to return a pair of shoes 😲
20 July 2026
Unprompted review
Reply from Smashinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
Your feedback is highly valuable and helps us continuously improve.
Please accept our apologies for any inconvenience caused.
Best regards,
My first Siux-brand racket
My first Siux-brand racket: delivery to Finland was one week which was ok. Racket - Trilogy Pro 5 - I tested tomorrow first time and Iove't, it works good a different ballrally and stability is good them who like to play control.
19 July 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Unfortunately
Unfortunately, I did not receive the product advertised on their website and they are not responding to my feedback or my email.
15 July 2026
Unprompted review
Reply from Smashinn
Hello,
We are truly sorry that your experience did not meet your expectations, and we sincerely apologize for the inconvenience with your order. We want to get this sorted out for you as quickly as possible.
If you have received an incorrect, defective, or different item from the picture, please don't worry, we've got you covered. Please log into your account and head to "My Orders". Click on the order, select the reason that best fits your situation, and follow the instructions to start the return. Our support team will give your case priority.
We have already shared your feedback with our internal team so we can keep improving day by day. Your trust means everything to us.
Warm regards,
No customer service
I placed an order on Tuesday and created an account. The account shows. I order history yet payment has been taken. Your AI bit isn’t any good and you never answer the phone. There is no live chat facility available despite your AI bit saying there is. There is in effect no way to contact you. I am trying to find out when my item will be sent/received. Terrible customer service.
I can see you have responded but not specifically about where my item is and when I will receive it. You have my email address wrong on the order and I have informed you what it should be hence I cannot get the tracking. Order number 70836619. Please email me directly about what is happening and update my account with the correct email and status of the order. Thanks.
16 July 2026
Unprompted review
Reply from Smashinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
2026-07-17 07:32:16 INTERNATIONAL TRANSPORT HOUNSLOW, MIDDLESEX TW5 9QA, GB DEPARTURE
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Good price - delivery wihtin a week
Good price, cheaper than in Denmark, even during sales. Quick delivery within a week. Very satisfied.
8 July 2026
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
My wife loves the Babolat Lite bag
My wife loves the Babolat Lite bag, delivery was stated as 7 - 9 July but it arrived a day late. Her birthday was on the 9th! Probably a problem our end with Royal Mail?
10 July 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great price and communication
Great price and communication. Delivery was a little late, one week.
9 July 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Very long delivery time
Very long delivery time, but everything else fine 😊
24 June 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Overcharged
Smashinn overcharged me for my purchase of Wilson Bela pádel shoes. My cart showed the price as £87.99, and with £6.99 delivery it came to £94.98. I went through payment all the way to the Google Pay popup on my phone, which still stated £94.98. However, immediately upon paying, a notification popped up on my phone saying I had paid £109.98. When I clicked back into the product page, the price showed £104.99 (yet Google shopping still displayed it was £87.99). There is also no easy/immediate way to cancel my order, even though I contacted their customer support (an AI chatbot) immediately.
6 July 2026
Unprompted review
Reply from Smashinn
Hello,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that our customers' experience is our top priority, which is why we investigated your case immediately. We are pleased to inform you that your refund has already been processed and will become effective in your account within the next few days.
06/07/2026 23:39:04 - Cancellation amount: 109.98 GBP
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We apologize for any inconvenience caused.
Best regards,
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Took abit longer to arrive then I…
Took abit longer to arrive then I thought but all good otherwise
3 July 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
They just don’t read any messages
They just don’t read any messages. They send automated messages but don’t answer back. Terrible costumer service is like ordering from a black box
30 June 2026
Unprompted review
Reply from Smashinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Do not use this company
Do not use this company. Their delivery process is a mess and their customer support is non-existent with nothing but automated unhelpful replies to questions. My order was shipped with a tracking number, but then it says this tracking number doesn’t exist. Then a new tracking number was created almost two weeks after my order, but the status of this order hasn’t been updated in almost a week after that. I have no idea which tracking number is correct, or whether it has to clear customs and what the status is as no one will get answer my question. I can see on delivery apps the latest update, but the delivery partner says I need to speak to the sender to find out information on my order and the sender won’t answer me. Pathetic service, if you can even call it service.
25 June 2026
Unprompted review
Reply from Smashinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
I am extremely frustrated with Tradeinn…
I am extremely frustrated with Tradeinn / Smashinn. I placed an order (No. 69143851) for USD 461.48, and I never received it. The tracking number (LX066110559NL) proves the package never entered my country (Kuwait).
To make matters worse, their automated system has set the order status to "Delivered" on the app, which is completely false! At the exact same time, Tradeinn officially emailed me acknowledging a major shipping issue and stating that the package is being returned to their warehouse.
They are refusing to process a refund while clearly knowing the package is lost or sent back to them. I have already initiated a formal chargeback dispute (Case 693154) through my bank (NBK Bank). I demand an immediate full refund! Avoid this website, their customer service is non-existent.
25 June 2026
Unprompted review
Reply from Smashinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
2026-06-29 10:21:00 AT LOCAL DEPOT LMC PARCEL AT LOCAL SORTING CENTRE
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Great experience
Great experience, fast dispatch and decent postage. Thank you!
5 May 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Lots of choice of products and quick…
Lots of choice of products and quick delivery!
18 June 2026
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Good product good value but execution…
Good product good value but execution of delivery very slow by today’s e commerce standards. Delivery windows quoted was kissed by 3 days denting me the intended use date
16 June 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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