alberoshop.it Reviews 

Scam: They receive your return, then steal your money!

DO NOT BUY FROM THEM. They controlled the entire return process (shipping label and pickup). The tracking clearly showed "Delivered", yet they refuse to refund my money.

When I asked for answers, they first blamed their own courier, and now they completely ghosted me—keeping both the returned item and my money.

Using a logistics excuse to swallow a customer's refund while holding the goods is pure theft. Shame on this dishonest seller!

Terrible customer service!! This website must be a scam. I have placed an order 14 days ago and haven’t heard anything since. I’ve contacted them via the website multiple times and instagram multiple times and I receive no information on my order. I can’t even cancel it and ask for my money back. Do not order from here!

Excellent experience from start to finish.

Angela was extremely responsive and helpful throughout the entire process. She answered all my inquiries promptly and kept me informed every step of the way, which made the purchase very smooth and reassuring.

I ordered three sets of glasses (champagne, wine, and water glasses), and everything arrived perfectly packaged. Each piece was carefully wrapped, and I was impressed that every single item arrived intact with nothing broken.

I'm very happy with both the products and the customer service. Angela's professionalism and responsiveness made all the difference. I would highly recommend this site to anyone looking for quality products and excellent customer support.

The service recevied throughout the process with excellent. The company were really quick to respond and the item arrived on time. I'm really happy with my overall experience and would recommend this company highly.

I ordered two glass bells for Berlin.
They sent them to the wrong address.
I didn’t hear anything after that, and apparently the shipment was stolen by the carrier.
I filed a theft report as they asked me to.
The whole ordeal dragged on for over two months before they told me it wouldn’t go any further.
No goods, no refund, no updates… they’re no longer responding to my emails. Stay away!!
....NOW THANKS TO TRUSPILOT THEY GAVE ME BACK MY MONEY! I'll put only one star more because without Truspilot, I'm not sure i will see my money again...

I used alberoshop number of times and even my country is not formally listed as one to which they ship, support was great and I always managed to get all the goods ordered timely.

Absolutely disgusting behaviour not to respond to my emails!!
No items received, paid a lot of money and no response???????

Scam. Ihave placed my order more then a month ago and have never received it. Customer services first said my package was lost, then claimed they don’t have any more purchases items in stock and that i would have to wait. When i asked how long they responded with an email saying it is great i have received my package - which I never did.

The order took over a month to arrive. When it finally did, one item was the wrong size and the knife arrived with a broken tip. I requested a refund two weeks ago, but I still haven’t received any response. Very disappointing experience.

Unprofessional and dishonest customer service

Once they have your money, they stop responding.
No action, no solution, no accountability.

Avoid this shop!

After more than 50 days, I still haven't received my order. I've contacted someone from Albero twice. They apologized, but the item I ordered—champagne glasses—is still available online. The Albero shop claims they don't have them, and after 20 days, no response. I've been ripped off by this shop. Disgraceful!

Meanwhile, the glasses arrived 51 days after ordering. Hooray, what a success!

And now the shop is emailing me to revise my opinion... Ha, ha... Trust me, if you have this much hassle with every purchase, you'll never buy anything online again. Never!

🇮🇹 Recensione in italiano (aggiornata)

⭐ 1 stella – Ordine AS014091

Ho pagato oltre 800 € per un set di posate Pintinox Ellade da 75 pezzi, più accessori aggiuntivi.
Prima dell’acquisto mi è stato esplicitamente assicurato che l’ordine sarebbe arrivato entro metà dicembre, in tempo per il pranzo di Natale.

Alla consegna, la realtà è stata completamente diversa.

Ho ricevuto solo 26 pezzi in totale, precisamente:

12 coltelli

12 cucchiaini da caffè

1 mestolo grande

1 forchettone

Mancano articoli essenziali, tra cui forchette e cucchiai da tavola.
Un set di posate da 75 pezzi in queste condizioni è totalmente inutilizzabile e manifestamente non conforme a quanto ordinato e pagato.

A causa di questa grave mancanza, sono ora costretto a comprare posate provvisorie altrove per poter organizzare le festività.

Ho contattato l’assistenza clienti e sono in attesa di una risoluzione immediata.
Vedrò se e come l’azienda correggerà il problema (completamento dell’ordine, sostituzione o rimborso totale) e aggiornerò la recensione di conseguenza.

🇬🇧 Review in English (updated)

⭐ 1 star – Order AS014091

I paid over €800 for a Pintinox Ellade 75-piece cutlery set, plus additional items.
Before purchasing, I was explicitly assured that the order would arrive by mid-December, in time for Christmas dinner.

What I received was completely unacceptable.

I received only 26 items in total, namely:

12 knives

12 coffee spoons

1 large ladle

1 serving fork

Essential items are missing, including table forks and table spoons.
A 75-piece cutlery set delivered in this condition is completely unusable and clearly not in conformity with what was ordered and paid for.

Because of this failure, I am now forced to buy temporary cutlery elsewhere in order to be able to host Christmas.

I have contacted customer service and am waiting for an immediate resolution.
I will see whether and how the company corrects this problem (completion of the order, full replacement, or full refund) and will update this review accordingly.
@@@@@@@@#
I did receive the full package later (too late) for Xmas. It was resolved however rather quickly. So yes it did work out. No not on time and with a scare and requiring me contacting via mail the shop. No phone connection ever given or found on Internet.

Order- AS016206
The order was cancelled and the refund processed at the end of December 2025. I recently received an email from the company explaining what happened and offering an apology.

The change in my initial rating from 1 to 3 stars is due to the company's concern in acknowledging what goes wrong in order to improve.

On December 1st I placed an order. On December 3rd I received an email informing me that the shipping costs were incorrect and they were requesting an additional €30.50. I replied the same day requesting the cancellation of the order because I disagreed. They never responded. I sent emails again on December 6th, 9th, and finally on December 10th through the website (customer support). To this day I still haven't received a response and the order has not been cancelled.

Everything was perfect: packaging, delivery, and receipt of goods. The products themselves are especially beautiful.

Prompt and professional. Courteous at all times. The company responded quickly and kept me informed throughout!! Thoroughly recommend them.

Really good experience, before shopping I checked trust pilot, I was convinced by the reviews so I went to place an order, a set of cutlery from Pintinox, couldn’t find it anywhere else. I leave 4 stars instead of 5 because the website stated that all the pieces were in stock but it took a really long time to get delivered, I contacted them through their website and they got back to me via email saying that the knife set wasn’t in stock and were waiting for more from the provider, eventually they restocked (they let me know all throughout with updates via email) and eventually I received everything in perfect condition. The tracking was done via the app: Shop.

Experience in Spain

Very nice products, beautiful and strongly made, excellent quality and delivery. Everything is safely packed, with care. They had to send my order in 2 packages. Only one glass on this large order was a little chipped, and they very quickly offered to send a new one for free, no extra for delivery despise being in another country. They even offered that I add some last minute products to the order if I want, so they could send it with the glass, with no extra delivery cost. While I didn't need it, it was certainly a nice gesture.

Fast delivery, excellent products, and even more excellent aftersale experience to resolve my issue (something that is less and less common). 5/5 would buy there again. My friends and family are already looking to buy there too for their glassware needs, now. That does say something in itself.

Keep up with the good work!

I had an absolutely amazing experience with this staff! They helped me resolve a concern with such care and dedication—I truly feel they went above and beyond to make sure I received my items at the correct address. I’m so impressed with this brand, and my order arrived safely and perfectly. A huge thank you to Ilari for providing such outstanding support!

Honestly, I have never been treated so wonderfully in my entire life. This level of service made me feel valued and respected every step of the way.

Well done!

I ordered 12 bottles of wine - AS08091 - on August 9th, 2025. According to the order confirmation the order should be delivered 13/14th August. Since then I have had no updates. When contacting the company I am receiving answers from an AI chatbot. I have now requested a cancellation and refund, but to no avail.
Follow up:
I eventually managed to get through to management of the company. My mails had got caught in the spam filter. It turned out that the ordered article was not readily available. In any event things were sorted out to my satisfaction and I appreciate management attention and follow up. Customer service on-line is being handled by an AI chatbot, which can be fine, if there is proper follow up, as well as the option of getting passed on to a service agent, if required. In conclusion I am satisfied that the company wishes to provide good service.