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ABOUT YOU ti offre un'esperienza di moda personalizzata con oltre 1000 brand e più di 100.000 prodotti. Ordina ora con spedizione e reso gratuito fino a100 giorni!
Domstrasse 10, 20095, Amburgo, Germany
3.7
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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I was wary because of the reviews but the clothing product I ordered came within a few days even during the sale period and was sold out on other sites and I also got it cheaper. I would buy from about you again.
Extremely disappointing experience with ABOUT YOU.
I placed an order based on the delivery timeframe that was clearly advertised at checkout. Not only was that promise not met, but five days after placing the order I still have no evidence that the package has actually been shipped.
The company claims the order was shipped the day after I placed it, yet the tracking number they provided does not exist and cannot be found by the carrier. A package that cannot be tracked is very difficult to believe has actually been handed over for delivery.
What is most frustrating is the lack of transparency. If there is a delay, just be honest about it. Telling customers that an order has shipped while providing a non-working tracking number is unacceptable.
I ordered from ABOUT YOU because I expected a professional online retailer. Instead, I have experienced missed delivery promises, questionable shipment information, and poor communication. Based on this experience, I cannot recommend this company and will think twice before ordering again.
Reply from ABOUT YOU
Hi Alessandro,
We are very sorry to hear about the shopping experience you had. We hope the issue has been resolved in the meantime; if not, you are welcome to provide us with your order number and we will forward your case to our Customer Service team to see how we can assist you further.
Kind regards,
The About You Team
Incredible,
Received dr Martens boots.. half of the stitchings on the left boot were missing , incredible that this article was sold.
Reply from ABOUT YOU
Dear Customer,
We are truly sorry for what happened and thank you for your feedback.
What happened does not reflect the quality standards we offer our customers, and we apologize for this. Our customers shopping experience is our priority, and receiving this type of feedback helps us improve and offer better service.
If you have any further questions or require assistance, please contact customer service on the toll-free number 800 761616 or send an email to servizioclienti@aboutyou.it.
Best regards,
The ABOUT YOU team
I returned a pair of shoes, but I haven’t received any indication from them whether the package arrived. I can’t get any help from their customer service, and every time I’m referred to a different email address. This item was quite expensive, and it’s been almost a month since I returned it without receiving the refund.
ayit-671-334479466
Reply from ABOUT YOU
Gentile Smadar Levi,
ci dispiace molto per la situazione che descrivi e comprendiamo la tua frustrazione per l’attesa del rimborso. Ti ringraziamo per aver condiviso la tua esperienza: abbiamo già informato il team competente e speriamo che il tuo problema venga risolto al più presto.
Siamo consapevoli di quanto sia importante un processo di reso e rimborso semplice e veloce, e lavoriamo costantemente per migliorarlo. Commenti come il tuo ci aiutano a crescere e ad offrire un servizio sempre migliore.
Ci auguriamo di rivederti presto nel nostro shop con un’esperienza decisamente più positiva.
Un saluto,
Il team ABOUT YOU
I just wasted a couple of hours finding some clothes, because they promised me 20% ekstra on certain item. When I was done and about to buy, they first wanted me to add the 20% to each product, so I had to remove and add every item again.
When that was done I went to the toilet for less then 5 minutes and when i returned again, there was some message about their the coupons/20% was put on hold.
So I called them to ask what the deal was, and a polite customer "service" guy said he did not understand it either. He said I could try again after the 5+ days when the coupons was not put on hold, but there was only 1-5 left of most of the items i wanted and the chance of any being left in 5+ days i slim to none.
Stay away from this site, you will pay more then you were promised.
Reply from ABOUT YOU
Dear customer,
we are sorry you had this experience and thank you for the feedback. We are constantly working to optimise the shopping experience and receiving these types of comments helps us to improve and offer better service.
We hope to see you again in our shop!
Kind regards,
The ABOUT YOU team
Ho acquistato una cintura Ralph Lauren da regalare per Natale al mio fidanzato ed è FALSA!
Reply from ABOUT YOU
Gentile Natascia,
ti ringraziamo per il feedback. Lavoriamo costantemente per ottimizzare l'esperienza d'acquisto e ricevere questi tipi di commenti ci aiuta a migliorare e a offrire un migliore servizio. Tutti i nostri fornitori sono autorizzati e la merce sul nostro sito è originale. Purtroppo in casi eccezionali l'imballaggio originale viene danneggiato ed i prodotti vengono imballati in una scatola universale.
Un saluto,
il team ABOUT YOU
Usually good but sometimes they'll insert your address incorrectly meaning you never get the delivery and then blame you for not providing the correct address even though it's the same address you used for the past 10 orders. Annoying.
Reply from ABOUT YOU
Hi Eleventeen,
we apologize for any inconvenience this may have caused. Thanks for your feedback, it will certainly improve our service. We are constantly working to optimize the shopping experience and receiving these kinds of comments helps us to improve and offer a better service.
We hope to see you again in our shop!
Best Regards,
The ABOUT YOU team
Good, accurate delivery time and implemented easy return system is the best thing in this eshop.
It's one of the best sites that I've ever ordered clothes. They're responsible for the time of sending and the process of returning.
“About you” is one of my favourite online shop that I would highly recommend to all my friends!
Precisi, seri e consegna puntuale. What you see is really what you Get. Lo consiglio!
Air force 1 scontate originali e molto veloci con la spedizione
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