AnyVan España Reviews 

Great service, easy to book, reasonable prices. Even on very short notice. Highly recommended

Premium Package, Valencia to Madrid, €918.83 paid upfront.

Before AnyVan replies asking me to get in touch: I have been in
continuous correspondence with your Spanish claims team for two
months. Booking reference AV 945 7354. Every document has already
been supplied, more than once. The file is not missing
information — it is missing a resolution.

What we contracted, per your own job sheet: "2 People to Pack,
Load & Move", full packing service, all packing materials, and
AnyVan Protección+. We also wrote a specific instruction into the
booking: "TV proteccion necesaria".

What happened: one crew member turned up for the delivery and
unloading in Madrid. My wife and I unloaded the van and moved
everything into storage ourselves. Your own job sheet records the
delivery signature at 22:03. Neither of the two signatures on
that job sheet belongs to us, and after being asked directly,
AnyVan has not identified who signed on our behalf.

The television arrived with its packaging cut and punctured
through to the unit. Mattress wrapping torn. Bicycle carried with
no protection at all, which left scratches and chipped paint on
the frame. Furniture moved without blankets. A crew member also
damaged the ceiling at the origin property during loading — the
landlord is charging us for the repainting. Fourteen numbered
photographs are in the file.

The claims outcome: damage assessed at €450, then a €200
"administrative fee" deducted. That fee appears nowhere in the
quote we accepted, and a month earlier AnyVan had confirmed in
writing that it was being waived. Final offer: €250. The ceiling
repainting alone was quoted at €200.

Two months in, there has still been no answer on a partial refund
for the second crew member we paid for and did not receive.

We bought Protección+ specifically so that this would not be our
problem to chase.

I do not want another apology. I want the claim resolved.

UPDATE, 26 August 2026: AnyVan replied publicly saying my case would be reviewed in its entirety. Two days later, no one has contacted me, and the claims handler's position is unchanged:
€250, with none of my questions answered. The same happened after my Google review. Two public apologies, zero contact.

Scammers in wolf’s clothing. This company plays the role of a middle man but will in fact steal your deposit if anything goes wrong with move. They connected us with a lousy freelancer who decided to reschedule over and over at their request. When we finally agreed on a late move, we realized that we were not prepared and wanted to reschedule for the next day.

Instead of accommodating us after inconveniencing us in the first place, trust pilot demanded we pay them a rescheduling fee of 80 euros.
What is the point of working with a middle man if try refuse to protect and streamline the client.

Trust me folks, save yourself the headache and work directly with a moving company since they actually care about their reputation.

Absolutely garbage customer experience

AVOID! THEY STEAL FROM YOU!

I had a moving planned for 12pm. Even though the company guaranteed it was going to be at that time, the driver wasn’t available until 6pm. He let me know only 1 hour before he was going to be at the pick up location. As I didn’t know at what time he was going to be available ( at the beginning he told me afternoon, but never told me an exact time) I decided to go to the location as it’s 1 hour away from where I was. When he called me I realized that I forgot the keys, so it was going to take me 2 hours to go pick up the keys and come back (1 hour each way). As it was late, he didn’t want to do it and to reschedule the company told me I had to pay 50% of the total moving cost, which is a ridiculous amount of money. I was flexible with them…but they were not flexible with me. So far I paid 179euros and still didn’t do my moving. It’s either I pay the 80 euros they want for rescheduling or I loose it all. I feel they are stealing me.

Also customer service is so rude.

So please, avoid this company if you don’t want your money stolen.

people may be writing good review about Any van, but something is certain not all review is genuine. my experience with Any van as a first time is terrible, I booked Any van for my home move to be scheduled today Saturday 08/08/26. I booked my slot via phone call with a representative of Any van, I was waiting for the van to arrive not until I called their company to seek advise what was wrong. they told me the van came to the neighborhood and they tried calling me from the office to notify me the van is outside. my slot was canceled because i missed their call meanwhile I included my house and door number in the booking. I was therefore charged another booking fee to reschedule my slot even when I was not at fault. guys be aware of this Company, their customer service is very poor.

Efficient, and careful ! I had a lot of fragile possessions, and all went well.

I paid €1,464.83 for a premium removal package including full packing service, all materials, and two movers. Weeks before the move, I explicitly flagged in writing that my delivery address had no lift and asked for an exterior lift to be arranged. On the day, the crew told me they hadn't read this and the lift was never arranged, so everything was carried up three flights of stairs by hand.

The team also arrived with only 5 large boxes and 16 medium boxes despite the booking specifying full materials for a two-bedroom home. When I raised this, I was quoted €350 for extra boxes. I bought 20 boxes myself for €90 instead, and after hours of back-and-forth phone calls, the crew still refused to take everything until I paid them €150 in cash on the spot, for which I was never given a receipt. Three boxes were still left behind and I had to move those myself.

On top of all this, my Harman Kardon speaker arrived with internal damage.

The moving crew worked hard under a bad setup and I don't blame them personally. This is entirely on how AnyVan planned and resourced the job despite clear advance warning. I've submitted a formal complaint and am still waiting on a resolution.

We used AnyVan for an international move from Valencia, Spain, to Braga, Portugal in June 2026. What should have been an exciting new chapter in our lives has instead become one of the most stressful customer experiences we have ever had.

The move was booked through AnyVan, and the original contract was paid in full according to the agreed terms.

After the move had begun, the transport company claimed that our shipment exceeded the agreed volume and weight and demanded an additional payment of €980. We have never accepted this additional charge.

Despite this, a significant portion of our personal belongings has now been withheld for more than one month.

These are not simply "items." They include personal possessions, plants, food, and belongings of both practical and sentimental value. More than 30 days later, we still do not have access to them.

To make matters worse, the transport company has informed us that storage charges may also be applied while our belongings remain in their possession. In other words, while we continue to dispute an additional charge that we never accepted, we are now facing the possibility of accumulating storage fees for property that we are unable to access.

There are several aspects of this case that remain unanswered:

* The transport company voluntarily sent a second vehicle to collect the remaining goods.
* No revised quotation was ever presented to us before the collection took place.
* We never approved any modification of the original contract.
* The second collection took place without us being present, using a key we had entrusted to the company.
* The transport company continues to retain our belongings while demanding payment of a disputed charge.
* We have been informed that storage fees may continue to accrue while the dispute remains unresolved.

Throughout this process, we have acted in good faith and cooperated fully. We have provided contracts, payment confirmations, photographs, videos, and extensive correspondence documenting the events.

To be fair, AnyVan has communicated with us and has contacted the transport company. However, after more than one month, our belongings are still being withheld, and we are still waiting for a formal resolution.

In addition, we have repeatedly asked AnyVan the same fundamental questions over the course of several weeks, yet we have not received direct answers to them.

What concerns us most is not only the disputed €980 charge, but the apparent lack of protection available to customers when a dispute arises between a transport company and a client using the AnyVan platform.

We continue to ask the same questions:

* Is it acceptable for a company operating through the AnyVan platform to retain a customer's belongings until payment of a charge that was never agreed to?
* On what contractual basis are our belongings being withheld?
* Why were the goods collected if they were allegedly outside the scope of the original agreement?
* Is it acceptable that storage charges are added while customers are prevented from accessing their own property?
* What protections does AnyVan provide when customers find themselves in this situation?

At the time of writing this review, more than one month has passed since our move, and we remain without a substantial part of our belongings.

We sincerely hope that AnyVan will help bring this matter to a fair and timely conclusion. If our belongings are returned and this matter is resolved satisfactorily, we will gladly update this review accordingly.

Until then, we believe future customers deserve to know our experience and make their own informed decision when choosing a company to handle their personal belongings.

Laura Maria & Edgar

Amazing service from Basit and his team! They arrived on time, were super friendly and took great care of all my furniture and boxes. Todo fue muy fácil y profesional from start to finish. Moving to a new home can be stressful, but they made the whole experience smooth and worry-free. Muchas gracias for all your hard work! I would definitely recommend Basit and his team to anyone. ¡Un servicio de 10!

Moving is a traumatic quite often stressful experience and the last thing you need is a mover service that only adds to the trauma and makes the experience much worse than it was already is. This is what AnyVan did.
We needed a mover and I did a Google search. Anyvan popped up with glowing Trust pilot reviews and a very nice overall rating. How was I to know that my experience with Anyvan would be one of the worst moves I have ever experienced.
Moving Ryan Air style. I got in contact with Anyvan here in Spain and asked for an estimate. I was told to send pictures of what we were moving and I was asked if we needed boxes. I told the young lady that I would box my own things for the very reason I do not order food online. I later learned that if I was not going to have them box my belongings then I need to add boxes to the inventory at an extra cost of course, something I learned just a few days before the move. I had no idea how many boxes I would have and I was told no problem that they can be added two days before the move but even then a move is chaotic and what Anyvan wants is that everything be bundled up nice and neatly in one package and I had no idea exactly how many boxes I was going to have even two days before the move.
I mentioned to my partner that no one has mentioned the necessary permits needed for loading and unloading a van in the streets which in Madrid you must have or your move could be paralized and your belongings on the truck could be towed away. I called 3 weeks before the move and I was told the cost was 150€ per permit (300€). The city charges a 60€ fee per permit and I found the AnyVan prices very abusive. I went to city hall to get the permits and came face to face with ugly bureaucracy so I decided just to pay the 300€. When I called to make the payment I was told that the price was 150€ for both permits not 300€ as I was previously told. So I paid and then waited to see several days before the move to make sure the permits were posted and the parking restriction tape was up (according to the city they should be in place 48 hours minimum before the move). They were never placed and after several phone calls to AnyVan customer service I was told be a sweet voiced young lady that the driver did not have time to get the permits. Apparently 3 weeks is not enough time. I had to ask several times to be reimbursed the 150€ I paid and there is no doubt in my mind that if I had not said anything they would have never reimbursed the 150€. Totally and utterly unnecessary stress. Eventually I did receive the reimbursement.
The day before moving day the driver called me. He reassured me that he had loads of experience with moves and that not having the permits would not be a problem but for me this was not reassuring.
Moving day. They came (3 men although was told 2 which I thought only 2 persons would have been overwhelmed by the size of our move). Half way through move the team leader came to me and said “We must go. We have another service to do and we will finish tomorrow”. I was in shock and I couldn’t believe what I was hearing. I protested but to no avail. What was supposed to be a one day event became two. The next day the team leader called me and said “sorry I have bad news. We can’t make it today to it will have to be tomorrow at around 2:30pm” Again I protested but to no avail and frankly I was beaten. I just wanted to finish the move. A one day event had just became three. The following day the team showed up at 5:30pm not 2:30. They finally finished the move.

I have no grievances with the team who were jovial and very nice and pretty much careful with our belongings. I blame my terrible move experience on AnyVan. I would never ever recommend them to any friend nor to any enemy for that matter.

We ended up in a difficult situation, having to move suddenly. AnyVan made a difficult process so much easier! They worked with us to figure out what kind of services we needed. Their crew was kind and careful with our belongings. They were on time and the communication was great throughout the process. I honestly didn't think we'd be able to find movers on such short notice but AnyVan took such good care of us. Highly recommend!

Very friendly and helpful staff. Handle the load with care. The price is also quite reasonable compared to other movers.

All went well, uncomplicated, cheap and professional. I can fully recommend it

Really good service, communication, punctuality.
Definitely recommended.

I am absolutely thrilled with my experience with Anyvan for my recent move. From A to Z, everything was handled with the utmost professionalism. The entire process was clearly explained beforehand, leaving no room for stress or surprises. Honestly there is absolutely nothing to complain about!

The moving crew was fantastic, efficient and kind both during the pickup and the final delivery at my destination. They made what is usually a stressful day completely hassle-free.

I highly recommend Anyvan to anyone looking for a reliable moving company. If I ever need to move again, I will reach out to them directly and with great pleasure. Thank you for the amazing service!

Driver scheduled with me the pick up and he didn't show. I have to phone to AnyVan customer care, but without result to contact driver. From 9 to 14 I have been waiting, eventually (each hour) meaking a phone call to AnyVan Curstomer Care and to the driver phone Any Van provided me without any result. At 14 the driver phine me and at 14:30 the driver (and his parner) picked up the boxes.
When we arrived to my home, they carried out form the van and tell me there is problem with the stairs.
They left and leave the boxes at the ground leevel inside the apartment building without noticing me.
After a while AnyVan call me to tell me there is no possibility to carry up the boxes to my apartment.
I have to say taht the dimensions of the boxes were previosuly noticed to AnyVan. In addiciton to that I have noticed also that I was not confident that the stairs were an option (even thoug my staris are quite a standard in my city).
Actually I have my boxes at the ground floor in my apartament building without expectatives that AnyVan offer me a solution in the short term.
From my experience I encourage anyone not to use their services.
They tell me that they are professionals and

ENGLISH
The worst moving ever, not because of the company actually executed the moving, they were great, but because of the service provided by Anyvan. Basically their main job is to coordinate the moving with the subcontractor and they failed.

The long story:
The day before the moving (a Sunday) the company contacted us to schedule and mentioned that we have a same day delivery on Monday but that was not what we requested when booking the service. We were only arriving on Tuesday. We reached out to the WhatsApp channel because it was the only available, the person was super rude and didn't give a solution. We called the day of the moving at 9 am (when the customer support is on), keeping in mind that our moving was scheduled from 9 to 11 am. We pay over 1000 euros for a small moving, the idea was to be relaxed and leave the work on the hands of the experts, but no, we were calling and waiting to get our situation sorted out. We were told by the customer service agent that it was a miscommunication between Anyvan and the contractor and that they were working on a solution, in the meantime we didn't have an idea about what to do, we were moving from Valencia to Oviedo and it was already getting late for any plan b we could possibly pull off at last minute. At 11 am they told us that they had worked on a solution and that the moving will go as planned. So after tons of stress and anxiety, we were relaxing until we got another call about saying that they will delivery only in the morning and if we want to reschedule we needed to pay 500 euros extras but our flight was arriving only until 2 pm. When asking about the delivery time during the booking process, we mentioned about our arrival time but the selling agent told us that this was agreed directly with that driver. Therefore, there was not agreed time that we needed to reschedule. At this point we were super upset and didn't want to deal with all this mess. The moving company got to an agreement with them and it went as initially planned.

Final thoughts
We DON'T recommend them. We pay to have one less thing to think about but at the end we were stressed, anxious, upset, worried about our moving. They solved the issue but it was super taxing on us.

SPANISH
La peor mudanza de mi vida, no por la empresa que la realizó, que fue excelente, sino por el servicio de Anyvan. Básicamente, su trabajo principal es coordinar la mudanza con el subcontratista, y fallaron estrepitosamente.

En resumen: El día antes de la mudanza (un domingo), la empresa nos contactó para programarla y nos informó que la entrega se realizaría el lunes, pero eso no era lo que habíamos solicitado al reservar el servicio. Nuestra llegada era el martes. Nos comunicamos por WhatsApp, ya que era el único canal disponible, pero la persona que nos atendió fue muy grosera y no nos dio ninguna solución. Llamamos el mismo día de la mudanza a las 9 de la mañana (cuando está disponible el servicio de atención al cliente), teniendo en cuenta que nuestra mudanza estaba programada de 9 a 11 de la mañana. Pagamos más de 1000 euros por una mudanza pequeña; la idea era relajarnos y dejar el trabajo en manos de los expertos, pero no, estuvimos llamando y esperando a que nos resolvieran el problema. El agente de atención al cliente nos dijo que se trataba de un malentendido entre Anyvan y el transportista y que estaban trabajando en una solución.
Mientras tanto, no sabíamos qué hacer; nos mudábamos de Valencia a Oviedo y ya era demasiado tarde para cualquier plan B que pudiéramos improvisar a última hora. A las 11 de la mañana nos comunicaron que habían encontrado una solución y que la mudanza se realizaría según lo previsto. Después de mucho estrés y ansiedad, nos tranquilizamos hasta que recibimos otra llamada informándonos de que la entrega solo se realizaría por la mañana y que, si queríamos reprogramarla, tendríamos que pagar 500 euros adicionales, pero nuestro vuelo llegaba a las 2 de la tarde. Al preguntar por la hora de entrega durante la reserva, mencionamos nuestra hora de llegada, pero el agente nos dijo que esto se había acordado directamente con el conductor. Por lo tanto, no había una hora acordada que tuviéramos que reprogramar. En ese momento estábamos muy disgustados y no queríamos lidiar con todo este lío. La empresa de mudanzas llegó a un acuerdo con ellos y todo se desarrolló según lo planeado inicialmente.

Consideraciones finales
NO los recomendamos. Pagamos para tener una preocupación menos, pero al final terminamos estresados, ansiosos, molestos y preocupados por la mudanza. Resolvieron el problema, pero fue agotador para nosotros.

Everything was performed as agreed and a nice team

Very quick response to any questions, extremely helpful and efficient !

They were misleading during the sales service (charming of course), unresponsive and opaque once I paid, and absent afterwards and full lack of accountability for lost and damaged goods even though I paid for the highest type of insurance. I hired a full service move that included packaging and was supposed to occur over 2 half days, instead I got a subhired service, no inventory, no previous visit, a few hours for a full house move (a short morning, let alone 2 days), rushed, several items were damaged and others (pricey ones) were lost. No inventory was conducted. I learned the sub-hired company got very different information than the one I provided to AnyVan.