ChargePoint Reviews 

They installed my charging station on 1 July 2025, and it still doesn’t work. Almost six months later, the lack of professionalism, accountability, and respect for my time is shocking. This is completely unacceptable customer service. I would definitely not recommend anyone to deal with them

ChargePoint customer service is, without exaggeration, one of the most frustrating support experiences I’ve dealt with from a major technology company.
The core issue is not a single bad interaction—it’s a pattern. Long wait times, unhelpful responses, and a clear lack of ownership define every attempt to get assistance. Contacting support feels less like reaching a help desk and more like entering a maze designed to wear you down until you give up.
Phone support is marketed as 24/7, yet reaching a knowledgeable human being is hit-or-miss at best. When you do get through, representatives often lack the authority, technical understanding, or urgency needed to resolve real problems. Issues are routinely escalated into a black hole, with no follow-up, no accountability, and no timeline. You’re left repeating the same information to multiple people, none of whom appear to communicate internally.
The app and charging network problems only amplify this failure. When chargers malfunction or sessions fail, support is slow to respond and even slower to fix the underlying issue. For a company that positions itself as a backbone of EV infrastructure, this level of operational indifference is unacceptable. Reliability matters, and ChargePoint consistently falls short when it matters most.
What’s most disappointing is the attitude. Interactions feel transactional and dismissive, as if customer inconvenience is expected and tolerated rather than treated as a problem to be solved. There is little sense that ChargePoint values the time, money, or trust of its users.
This isn’t a startup struggling to scale—it’s a well-established company operating critical infrastructure. At that level, “sorry for the inconvenience” without real action is not customer service; it’s noise.
Until ChargePoint makes serious improvements in training, responsiveness, and accountability, their customer service will remain a liability rather than a support system. EV drivers deserve better than scripted apologies and unresolved tickets.

I attempted to charge, I gave up and went elsewhere,
Their customer service was an automated AI . Of no help.
Just look at all these one star reviews!
In response to the post here claiming these bad reviews are bots, ( due to bad gammar!!?), believe me, they are not!
overly complex, convoluted. Their, recorded, voice told me it would take 48 hours for the payment card to activate! No good for a first time user. No thanks.

HORRIBLE COMPANY DO NOT USE
EVER! THEY STEAL MONEY FROM YOU AND HAVE ZERO CUSTOMER SERVICE. YOU CANNOT GET A HOLD OF ANYONE, THEY DONT RESPOND TO EMAILS EVEN IF YOU CREATE A CASE NUMBER. I HOPE THIS COMPANY GOES UNDER. I WISH I COULD GIVE ZERO STAR

Terrible customer service !

Someone has user my bank to charge and I got charged. after I got in touch with customer service they were saying we will provide a refund. it has been over 3 months now and I am still waiting and no reply on emails either. very very poor and I would not trust this company

They had charged me twice in one day. Then a few days after that they charged me $410 out of my bank account. I can’t get a hold of customer service. Don’t recommend using them.

Looking to charge my brand new, first EV, I downloaded the app and tried to charge my SUV. The app immediately dinged the card in my Apple Wallet for $50, then $75, triggering a fraud alert from my credit union and a block on my card. Right before Christmas. Also? The charger didn't work. I hate these people with all my heart.

Similar to other reviews, I experienced a fraudulent charge on my account. The website interface seems designed to make it very hard to prevent this happening. I contacted customer service who assured me a refund would be given, but they have since stopped replying to emails, there has been no refund, and they don't seem to care.

Shocking. Turned up at our hotel in Cirencester and needed to charge the car. Downloaded App and charged the car which was easy and straightforward. Charged £14,58, Totally acceptable. However Chargepoint decided to charge me £30 then two lots of £75 an d then I noticed two charges at Heathrow Airport. Reported to Holland who were lovely but still waiting for a refund. Truly dreadful. Stay well clear if you can.

Highly deceptive and dishonest - over charged me and has taken a further £10 as “credit” that’s no permanently stuck in my account. I’ve used dozens of chargers from different companies, never had an experience this bad. There is choice out there so AVOID CHARGEPOINT

They take your money and have £10 sitting in your account for no reason. Doesn’t say it anywhere before you pay. Such slimy trash behaviour

I’ve never dealt with customer service as disappointing as ChargePoint’s. I’ve sent multiple emails, and every time they reply with a reference number, but they never actually respond or follow up. Weeks go by with absolutely no resolution.

I also tried calling their support line, and the experience was just as frustrating. The representative I spoke with was difficult to understand, and when I politely asked for clarification, he became irritated instead of trying to help. Even worse, he didn’t resolve my issue. He just asked me to redo all the same steps I had already done on my own, which accomplished nothing. It was clear he didn’t know how to fix the problem and didn’t seem to care about trying.

Overall, ChargePoint’s customer service is awful. I genuinely hope no one has to depend on them in a situation where support actually matters, because you won’t get it.

Update: I cannot find any way to provide my account email privately through Trustpilot, as the company did not open an information request. Still waiting for support.

Horrible customer service they will virtually say anything to get away with overcharging. YOU ARE NOT AT fault. They want to claim the tempo hold is necessary but there is nothing temporary about 50 dollars out of your account if their machine is broken.

This service is horrible - Chargers fail and they will still charge you for the idle time. Also they have recently added a $75 hold for charging without an account. Which hold sometime gets processed wrongly. I already dislike this service but with the recent data leaks, I’m never charging with charge point again.

Just awful service !! Money had been fraudulently taken out of my account and the customer service team based in Bulgaria !! Just don't seem to be bothered ! They've not respond to emails and just say we are dealing with it !! I'd advice anybody who has used charge point to delete your account or change your passwords

Charged 3 times from different locations in 2 days when my car was at home!. Raised this as a fraud transaction with chargepoint but nothing has happened! Been more than 10 days!!
Extremely poor customer service.
waiting for my bank to refund the money. Please don't use charge point

To start the $75 hold on my bank is rediculous, I mean to charge $75 I would have to sit and charge for a week. The charger was so slow after sitting there for 30 minutes, I had gained 3%, I said screw that and went to a different place. These old outdated chargers need to be upgraded. I will give the $75 hold on my bank account until Monday and if it is not gone I guess I will call my bank and tell them the problem. I will never go to one of these again.

My account has been hacked and I suspect someone has been taking money from my account for many months. I only only noticed after 6 pre-payment charges of 75 pounds were taken in a single day. Even after I changed my password two more charges of 40 pounds were taken. I have closed my account now and will never use this service again.

My account, like several others, was hacked with 3 expensive transactions showing. I did get through to customer care who seemed helpful, also had to cancel my credit card. I will see when the transaction is cancell d, but the system of auto top ups is a recipe for fraud. A very bad system and it seems frequent security breaches.

you see I'm not only customer with very bad experience there is more than 200 unhappy customer . This is resident of the Town Square appt. Chandler AZ 85226 Want to say that company always with problem if you in hurry don't account you will charge your car any time ...This company is joke ...one time charging second time out of the order ... Every day like that ...Thanks for other charging company I have my car charged.