ChargePoint Reviews 

Depuis le mois de décembre, j'attends toujours le remboursement de prélèvements effectués sans mon accord.
J'ai contacté le service client de ChargePoint à de nombreuses reprises, par téléphone et par e-mail. À chaque appel, on m'assure que mon dossier va être traité et que je serai recontacté rapidement. Pourtant, les semaines passent et je n'ai toujours aucune nouvelle, aucune explication et, surtout, aucun remboursement.
Je regrette profondément le manque de sérieux et de suivi dont fait preuve cette société. Lorsqu'une erreur est commise, la moindre des choses est de communiquer avec ses clients et de traiter leur dossier dans un délai raisonnable.
J'espère que cette publication permettra enfin d'obtenir une réponse claire et une résolution rapide de ce litige.

Since December, I have been waiting for a refund for unauthorized charges made to my account.
I have contacted ChargePoint's customer service numerous times, both by phone and by email. Every time I call, I am assured that my case will be handled and that I will be contacted shortly. However, weeks have gone by, and I have still received no updates, no explanation, and, most importantly, no refund.
I deeply regret the lack of professionalism and follow-up shown by this company. When a mistake is made, the very least a company should do is communicate with its customers and resolve their case within a reasonable timeframe.
I hope this post will finally lead to a clear response and a prompt resolution of this dispute.

Chargepoint have changed their business model meaning they have effectively closed my account I have no issues with this but the form to obtain a refund balance does not work and after 40 to 50 requests I have never received the necessary validation code to complete.
I have had contact verbally and by chat with their customer services team but they stop responding and do not bring the case to a conclusion
Prior to this I had only had positive experiences with the chargepoint service and used it extensively in the Netherlands.
They have effectively dropped previously loyal customers for their new model but I am not prepared to lose the money they have which is legitimately mine.
I am now pursuing via the credit card company I used for my last credit top up.
Keep away from them now at all cost.

As the Operations Manager for a luxury residential community with over 3,000 residents, I expected a much higher level of support from ChargePoint.

One of our charging stations went out of service, and what should have been a straightforward repair turned into weeks of frustration. I reported the issue immediately, provided photographs, participated in multiple phone calls, responded to every email promptly, and even approved the repair in writing on July 9, 2026. Despite this, ChargePoint continued sending generic emails asking for approvals and documentation that had already been provided.

The most frustrating part wasn't that the station was out of warranty—we understood that and agreed to pay for the repair. The problem was the complete lack of urgency. Weeks passed without a technician being scheduled while our residents continued asking for updates every day.

Throughout the process, no one appeared to take ownership of the case. Instead, I received repetitive template responses with little indication that anyone had actually reviewed the history of the ticket. At no point did management acknowledge the excessive delays or apologize for the impact on our residents.

If you're considering ChargePoint for a commercial property, HOA, condominium, apartment community, or fleet, don't just evaluate the equipment—evaluate the service you'll receive when something breaks. In our experience, after-sales support has been extremely disappointing.

Our association is currently evaluating vendors for a significant EV charging expansion, and this experience has become a major factor in that decision.

I sincerely hope ChargePoint improves its customer service and field support because the current process falls far short of what commercial customers should expect.

I would give a zero rating, but that doesn't seem possible. Multiple issues:

1) Every time I open the app, I'm forced to log in again.
2) About 50% of the time, when I tap the logo on the charging station, I get a user error saying "multiple cards detected" even though there's only one card associated with my account
3) Also about 50% of the time, the charging stations don't work.
4) Next to impossible to speak to a live person on their "help" line and if you are able to get through to someone, they're completely incompetent and don't know what they're talking about.

ChargePoint is USELESS. If this country is going to move to greater EV or hybrid adoption, it needs charging stations that work that are owned and operated by people who care about customer service.

ChargePoint at Southgate, MI is unreliable. Sometimes it charges at 6 kW as it should while other times it only charges at 3 kW. Maybe they designed a two-car station to only handle one car at a time? That makes no sense but even if, today after the second car left my charge rate stayed at 3 kW.

I have been invoiced for three charges in the London area when the car in question and driver(Me) were in Scotland. After many differcult converstaions and emails they inform me a refund has been accepted, however the link they have sent does not work and my email and password are now not recognised and I can't access my account. They have sent me a customer satisfacion link that has also been copied to a random stranger with a similar name!!! Atrocious company avoid at all costs.

I am extremely frustrated with how ChargePoint is handling the transition after changing their terms to exclude private drivers. Because they locked private users out of the app, they have made it incredibly difficult to get our remaining account balances refunded.Trying to claw back my own money has been a nightmare. The process is overcomplicated, communication is poor, and they expect drivers to jump through hoops just to recover funds that ChargePoint chooses to no longer support. It feels like they are intentionally making the refund process as difficult as possible in the hopes that people will just give up.If you are going to force private customers off your platform, you should automatically return our wallet balances to our original payment methods, not trap our cash and force us to chase you down for it. Terrible customer service.

POS company. They hold your money on purpose. My average cost to charge is $10 and charge point charges $25 just to connect. And sometimes that $25 charge doesnt get updated for weeks. Call the company they say "oops sorry, happens sometimes..." app will charge you and charging station will say card not authorized.

POS company. Their a joke

ChargePoint have closed the UK B2C accounts and have removed access to your account.
They have taken my money that was held on account and I'm unable to get it back.
Another American company taking the UK for ride.....

Job ID 16663

Dear ChargePoint Customer Support Team,

I am writing to make a formal complaint regarding the unacceptable delay in resolving the fault with my EV charger and the continued failure to provide a satisfactory level of customer service.

My charger stopped working on 28 April 2026, and I reported the issue immediately. Despite this, I was forced to wait approximately two months for an engineer to attend and inspect the fault. The engineer eventually attended around a month ago and advised that a replacement part was required. Since that visit, I have received no further update, no expected timescale for the repair, and no indication that the matter is being actively progressed.

I understand that the repair responsibility involves both ChargePoint and We Power Your Car, who are responsible for carrying out the repair. However, regardless of how responsibilities are divided between your organisations, this does not excuse the unacceptable lack of communication, ownership, and resolution. As the customer, I should not be left chasing two companies for a repair that should have been dealt with promptly.

I have contacted your company numerous times to request an update. On every occasion, I have been told that someone will call me back with a resolution, yet these promised callbacks have repeatedly failed to happen. I contacted you again today and was specifically assured that I would receive a call back today. Once again, no one contacted me.

It has now been three months since I first reported the fault, during which time I have been left without a working charger. The length of this delay, the lack of communication, and the repeated failure to honour promised callbacks is completely unacceptable.

I am requesting that this complaint is immediately escalated to a senior complaints handler and that I receive:

A full explanation as to why this repair has taken so long;
Confirmation of the exact status of the required part;
A firm and realistic date for completion of the repair;
An explanation of what action will be taken to address the poor communication and handling of this case;
Details of any compensation or goodwill consideration for the inconvenience and disruption caused.
If this matter is not resolved promptly and I do not receive a satisfactory response, I will have no option but to escalate the complaint further, including referring the matter to the appropriate ombudsman or dispute resolution service and seeking advice regarding my consumer rights.

I expect a written response confirming how this matter will be resolved.

I look forward to your urgent response.

Appalling app and service. Devices do not recognise existing credit and attempts to pay manually have seen the bank stop my card as suspected fraud. I have been waiting over 2 months for a refund of the outstanding credit. App and company totally unreliable - DO NOT USE

questionable security in their app (no MFA/2FA, no possibility to delete devices, no behaviour/login protection e.g.) I got scammed by a english user and after sevceral mails and tickets i still have no refund and my mail got blocked by their support system.

The app is not designed well enough to prevent fraud. My charger was taken by another user, but i wasnt able to view the status during the charge to stop the fraud. The customer service is horrible - it takes over 30 minutes to get a rep and they dont have the capability to see the status of the account. I called during the suspected fraud case and they assured me it was fine - then I got a bill from the other user.
Their systems are outdated and their reps are out of touch with what the needs are for the users.

Like most other people of I could give less than a 1 star I would. Tried to set up and account via email and phone number multiple times. Haven’t received a single email to very my account and every text verification number was rejected by the app. No clue how a company like this could still be in business.

I wouldn't even give one star if I could!!!
Appallingly bad, won't accept any credit card you have saved to the account.
When you get to the charging point ut says card not authorised but it's a valid bank card.
You call and when you eventually get through they hang up.
Wouldn't even bother but the nearest chargers to home!!!!!

ChargePoint have been horrendous to deal with. They installed a home charger for my company at my home. The charger stopped working 3 months ago. I have made over ten phone calls to get the charger fixed. They just say we will get 'We power your car' to contact you but nobody ever returns my calls. Terrible service

Downloaded app and entered details only to find that my bank card verification kept getting rejected. Called Customer Services and they told me to go to the website instead but when I did there was no option to enter my details, or even log in to my account. I queried it and the person on the other end ghosted me. Turns out I clearly dodged a bullet there, based on the consumer reviews here.

Chargepoint have issued a memo to customers that the they are changing their business model from B2C to B2B, with a link to request a refund. The link continually fails to work, the customer call centre doesn't respond, and an email that I sourced through the T&C's fails to acknowledge receipt of my email. I have screengrabs, desktop recordings and voice recordings to support my claim. It looks from my POV that Chargepoint are hoping to get away the remaining funds in my account.

Personal accounts no longer valid. Astonishing! As if 22 June 2026 you can no longer link a credit card to a personal account so cannot benefit from membership rates. Nil point ChargePoint!

My account was abused and charged directly to my credit card 3 years later, as many others have stated. Dealer instantly blocked, account deletion requested. Worst charging service ever.