Certeurope - Tinexta Infocert Reviews 

Doest not work for INPI

!!! certIFeurope not certeurope

✅ certIFeurope WORKS
❌ certeurope DOESNT WORK

HORRIBLE SERVICE! Avoid especially for INPI procedures. It takes ages for them to verify your identity, more then 2 weeks to get an appointment, after you have paid. There are so many other services where they identify you instantly on the application and you get the service in the same day, not 2 weeks after. I learned my lesson... Not to mention if you have a problem , the customer service is the worst. Just for a lost PIN they give you that I lost, ok my mistake here, but I called every number for help, I was willing to pay a new certificate, just I needed suport quickly, so every number I call they say "Oh it's not me in charge of this". One of the operators even screamed to my face, to a paid call from me, as a client, she screams out loud and does not let me finish my question and hunged up on me. Call made on May 14th at 11.30 AM. Please train your services and operators. This is horrible service!

I paid for the service to obtain a digital signature and then tried to book an appointment for the video identification, as instructed in the activation email. However, the booking calendar shows no available slots at all — every date is empty, so there is no way to schedule the face-to-face verification.

I then tried to reach out through the "Contact us" page on your website, but the page is unavailable and does not load. I also attempted to message the company on LinkedIn, but that page is unavailable as well.

At this point I have paid for a service I simply cannot use, and I have no working channel to reach anyone at the company. Is this company still operating, or should I treat this as fraud and request a chargeback? I would appreciate a clear response and instructions on how to move forward.

I paid for the service to obtain a digital signature, uploaded my ID document, and received verification that my equipment was compatible for the video verification which forms the final stage of the process. I waited online for an hour, without success, for an agent to join me and complete the face to face verification. I wrote a prompt in the chat for contact - no response. I tried again later that day - no agent, no response in the chat. I sent an email requesting a meeting time - still no response two days later. I have sent another email but don't hold much hope I'll get a response. Is this company offering a service anymore? It took my money and is the first company on a list of of those able to provide a validated digital signature by French authorities, so I hope so. Not sure what to do now.

Ho pagato il servizio per ottenere una firma digitale, ho caricato il mio documento d'identità e ho ricevuto la verifica che la mia attrezzatura era compatibile per la verifica video, che costituisce la fase finale del processo. Ho aspettato online per un'ora, senza successo, che un operatore si unisse a me e completasse la verifica faccia a faccia. Ho scritto un messaggio in chat per essere contattato, ma nessuna risposta. Ho riprovato più tardi quel giorno, ma nessun operatore, nessuna risposta in chat. Ho inviato un'e-mail per richiedere un appuntamento, ma ancora nessuna risposta due giorni dopo. Ho inviato un'altra e-mail, ma non ho molte speranze di ricevere una risposta. Questa azienda offre ancora un servizio? Mi ha preso i soldi ed è la prima azienda in un elenco di quelle in grado di fornire una firma digitale convalidata dalle autorità francesi, quindi spero di sì. Non so cosa fare ora.

I urgently needed an Eidas-certified signed document and made the mistake of trying Certeurope. It was impossible to do, as I spent literally hours waiting without success for an operator to join the required online video-call to validate my identifications.  I also got no response to my e-mail requesting help and eventually gave up and went elsewhere to a company that really did provide the required service in five minutes as promised

I have e-mailed again requesting an immediate and full refund, but the best way to save your money and avoid the hassle is not to use this company

Update 29 Jan 2026: contrary to Certeurope's response, I was not helped by Certeurope nor did I activate and use my service. I did receive an e-mail on 21 January replying to my previously-emailed complaint with an apology and stating that I would receive a refund, but I have not yet been reimbursed