I paid for the service to obtain a…
I paid for the service to obtain a digital signature and then tried to book an appointment for the video identification, as instructed in the activation email. However, the booking calendar shows no available slots at all — every date is empty, so there is no way to schedule the face-to-face verification.
I then tried to reach out through the "Contact us" page on your website, but the page is unavailable and does not load. I also attempted to message the company on LinkedIn, but that page is unavailable as well.
At this point I have paid for a service I simply cannot use, and I have no working channel to reach anyone at the company. Is this company still operating, or should I treat this as fraud and request a chargeback? I would appreciate a clear response and instructions on how to move forward.
Reply from Certeurope - Tinexta Infocert
Hello,
We are sorry to read about your experience and understand your concern.
We would like to reassure you that our service is fully operational. Regarding the appointment booking, please note that the calendar is open with a visibility of approximately 2 weeks, and new slots are regularly added. We therefore recommend refreshing the calendar frequently to access the latest available appointments.
Concerning your difficulty reaching us, we apologize for the inconvenience. You can contact our support team directly at support-eshop@certeurope.fr, by providing your order number or the email address used for your purchase, so we can quickly review your case.
Our LinkedIn page is also accessible here and you can message us freely: https://www.linkedin.com/company/certeurope/
We remain at your disposal to assist you and help you complete your process.
Kind regards,
The CertEurope Team