The report I found lacked clarity. I've had 2 CarVertal reports the first of which said the car may have had £20,000 of repairs but offered zero information about the damage or repairs 🤔 The 2nd... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried it but didn't really learn much more than can be sourced for free elsewhere. Some of the information was wrong, it mentioned rear seats having a massage function in a two seater roadster.
Company replied
I looked at a Mercedes private seller, he purchased it from Mercedes used approved car. Car vertical report showed a recorded damage report from the rear and showed the repair cost (assessed by in... See more
Company replied
The information is good, had quite a few reports and they do clarify things a lot. The damage report though is often vague - usually when a car has had repairs rather than been in an accident. I would... See more
Company replied
Company details
Written by the company
carVertical is a vehicle history reporting company operating in 30+ countries – across most of Europe, the US, Mexico, and Australia. Sourcing data from 900+ global registries and databases, carVertical provides comprehensive reports that help customers make informed decisions when buying used vehicles.
Contact info
3.5
Average
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for a report - no report, customer service is AI and never gives answers
Paid for a report, money taken immediately, invoice received immediately, no report generated. Live chat is all AI claiming to route you through to an agent but it never happens.
Currently unresolved and the claim “report in minutes” has left me sitting outside the house of a car I’m hoping to view.
23 July 2026
Unprompted review
Reply from carVertical
We are so sorry for this delay, and we completely understand how incredibly stressful it is to be stuck waiting for the check. We have requested your contact information through Trustpilot to find your account and assist you.
Excellent product
I wish I had known about you when I bought my last car, which had a horrible history we only found out about just before we tried to sell it.
11 July 2026
Reply from carVertical
Thank you for your feedback! We're glad to hear you found our service helpful for checking vehicle history. Knowing a car’s background is so important when making informed decisions, and we’re happy to be part of that process!
Easy to Use and lots of information.
13 July 2026
Reply from carVertical
We appreciate your positive review! Glad to hear our service was beneficial to you.
Reply from carVertical
Thanks for the wonderful feedback! We are absolutely thrilled that you found our site so easy to use, and it means the world to us to hear that you felt you could completely trust our platform. 😊
I put in wrong vin number and got a…
I put in wrong vin number and got a result for a car I did not need, but after contacting support I was given extra free check. Really great support service!
22 July 2026
Reply from carVertical
Thanks for the wonderful feedback! Typos happen to the best of us, and we are absolutely thrilled that our customer support team was able to get you a free replacement check so quickly so you could look up the correct car.
Reply from carVertical
We can absolutely confirm that Ava is indeed a 100% real person, and she is just as fabulous as you think! We are absolutely thrilled that she took such great care of you, and we will definitely pass your wonderful compliment along to her. 😊
Reply from carVertical
Thanks for the wonderful feedback! We are absolutely thrilled to hear that you had such a great experience with our customer service team.
Verry good service
22 July 2026
Reply from carVertical
We’re thrilled to hear you’re satisfied with our service. Thanks for the review!
This is a scam
This is a scam. I paid for my report and entered the Reg of the car. The site shows you what the vehicle is but then asks for more money to get the report. Total fraud!
There is no phone number for support and if you try the support page it says it will connect you with an agent but never does.
Do not use this service, it’s a scam.
Having to file a report with my credit card company to get a refund.
22 July 2026
Unprompted review
Reply from carVertical
We are very sorry for the confusion and stress, but we want to reassure you that we never charge twice for a single report. We are happy to let you know that our support team has already resolved this for you and issued a full refund this morning.
Wrong Vehicle Report
Like many people I have my own Private Registration numbers and when I changed cars early in October 2025 I transferred my number plate to my new car.
Having watched a Matt Armstrong video on YouTube where he was extolling the virtues of CarVertical and offering a discount code I thought I'd give it a go and check both my cars.
I opted for a two vehicle check entered both registration numbers and while the report for the car I've owned for 8 years came back correctly albeit with some dubious conclusions as to its low annual mileage (some people maintain their cars regardless of cost, keep them in a climate controlled garage and only use them in dry weather) the other car which I've now owned for 9 months came back as the car I'd sold, so much for their records being up to date!
I contacted them telling them the information was not correct expecting them to update their records and send the report for my current car.
They emailed me and said they'd attach a complimentary check to my account so I could do it again using the VIN which wasn't particularly straightforward but I've finally got the report oh and guess what? The car had had its number plate changed to the one I'd originally entered, would I use them again? No.
My advice to you is: if you want peace of mind buy your car from a reputable dealership in the first place.
21 July 2026
Reply from carVertical
We are sorry for the frustration. We have verified that the complimentary report was successfully added to your account, so if you are having any trouble accessing it or if you would just prefer a refund, please reply back to our support team's email so we can take care of that for you right away.
Just excellent
Excellent report, communication and response to follow up questions. Booking was easy and report very detailed. Was unable to fully complete the PPI due to an issue with the car, but Tom came back and finished the test drive once the dealer had resolved. 100% recommended service just brilliant.
9 July 2026
Reply from carVertical
Thank you for your feedback!
Great company and it tells you…
Great company and it tells you everything you need to know and more about the car
9 July 2026
Reply from carVertical
Thanks for the wonderful feedback! We are absolutely thrilled to hear that our report gave you all the details you were looking for and more to help you with your vehicle check. 😊
App was easy to use and extremely…
App was easy to use and extremely informative. Improved my buying experience and provided assurance
11 July 2026
Reply from carVertical
Thanks for the wonderful feedback! We are absolutely thrilled to hear that our app was easy to use and that it gave you the reassurance and peace of mind to make your car-buying experience better. 😊
Reply from carVertical
So glad to hear you had a great experience! Thanks for the positive feedback.
Very fast reply.
21 July 2026
Reply from carVertical
Thanks for the great feedback! We are absolutely thrilled to hear that you were pleased with how fast our team got back to you. 😊
Reply from carVertical
Thanks for the great feedback! We are absolutely thrilled to hear that you experienced our customer service as fair-play, and we will continue working hard to keep our support honest, open, and helpful!
Fantastic 👍👍👍👍
21 July 2026
Reply from carVertical
Thank you! Your feedback is incredibly valuable to us, and it truly motivates our team to continue delivering the best service we can.
Good and reliable service
Very good and reliable service. Zero complaints. Customer service was also very helpful.
20 July 2026
Reply from carVertical
Thanks for the wonderful feedback! We are absolutely thrilled to hear that you have zero complaints and that our customer service team was super helpful in making your experience so positive. 😊
Reply from carVertical
Thank you for sharing your perspective on our pricing. We appreciate your honesty. Our goal is to provide the most thorough and reliable vehicle history reports available. We are continuously working to balance the cost of sourcing such extensive data with delivering exceptional value to our customers. Your feedback is important as we evaluate our offerings.
The report from Switzerland it's not…
The report from Switzerland it's not full it was only till 2020y..
11 July 2026
Reply from carVertical
Thank you for your feedback. While we're disappointed that our service didn't fully meet your expectations, we're glad to hear that it was somewhat beneficial. We always strive for improvement and appreciate your input.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.