Care of Carl logo
Visit website

Care of Carl Reviews 

3,512
•
TrustScore 3 out of 5

2.8

Men's clothes shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My package never arrived and I don't get a refund. The customer service is also not helpful.

Rated 1 out of 5 stars

Very disappointed with my latest experience with Care of Carl. And with customer service agent, “Gabby” My husband and I have always been happy customers, but this situation completely chan... See more

Rated 5 out of 5 stars

Ordered a few times now from this site and have never had a problem with sizes etc or the quality of the clothes. Saves me a lot of hassle when I don't have to return anything and I'll continue to ord... See more

Rated 5 out of 5 stars

Rask levering og retur/og re-levering (bytet størrelse). Lett system å bruke. Bra service på telefon. God pakke og bra produkt. All good.

Company details

  1. Men's clothes shop

Information provided by various external sources

På CareOfCarl.no handler du både moderne og klassiske herreklær, sko og tilbehør til menn i alle aldre. Vi er opptatt av stil og kvalitet, noe som gjennomsyrer alt vi gjør. Vi samarbeider kun med autoriserte leverandører, både kjente internasjonale varemerker og nordiske varemerker og designere. Personlig service er viktig for oss og vi tilbyr rask levering og fri frakt og fri retur – alt for at det skal være enkelt å handle hos oss.

Contact info

2.8

Average

TrustScore 3 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(3,512)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Title: Extremely Disappointed After Receiving an Empty Package

Very disappointed with my latest experience with Care of Carl. And with customer service agent, “Gabby”

My husband and I have always been happy customers, but this situation completely changed our opinion.

I received an empty package and reported it immediately with photos and messages. I also contacted Instabox as instructed and returned the package right away. After more than a month of silence, I was suddenly told that I still have to pay for the missing item.

Instead of taking responsibility or helping a loyal customer, they made me feel like I was the problem.

This is not even about the 650 DKK anymore. It is about principle, customer service, and how customers are treated when something goes wrong during delivery.

Very frustrating and honestly unacceptable.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor Quality Control and Unreasonable Return Handling

Hi
I returned a Barbour jacket (it was too short). At no point was I informed that the item was faulty or incomplete, and I had no reason to believe it was (the jacket arrived without any tags attached, only wrapped in plastic with a barcode).

When I returned it, the return was rejected due to a missing label, something that was never included in the original delivery! This is really unfortunate that Care of Carl has the ability to quality-check returns but not outgoing shipments, then placing the responsibility on the customers for not being able to spot any mistake, and rejecting their returns. Overall, a very frustrating and disappointing experience.

Like sending out faulty items and then rejecting returns while expecting customers to identify the mistake themselves.

Best Regards
Jonas, Denmark

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Item was not send or stolen

Item was not send or stolen, and they do nothing.
Package was not opened, and proof provided, but They don’t care at Carl.
Bad business, would not shop here!

Edit: it looks like don’t care of Carl ships without insurance. When it goes wrong, they do nothing and you have to solve it. This is not acceptable

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, good customer service better than (carhartt official europe) and customer service assistant lady named Sara helped me a lot.

1 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look