Car Care Plan Reviews 

I first put in my claim on the 29th of July and was pleased when it was authorised the next day!
It said I would hear from DWV within 3-5 working days. But 2 weeks later I hadn’t heard anything and rang the helpline. I was told the correct button hadn’t been pressed to pass my details onto DZV,but it had now been done and I should hear from them shortly.
Another couple of weeks passed with no contact, so I phoned again. They phoned DWV whilst I was on the phone and sorted the problem. Within a few days I received a message with a date for the repair to be done.
Cannot fault DWV they kept me up to date and the repair was excellent
In the end it was worth having the cover but the service from Care Care Plan could have ran smoother

I had two claims within two weeks of each other for punctures both claims were sorted with no problems.

They didn’t get corrected, and I haven’t heard back from the company. Rubbish!

All went well as hoped!
No problems at all!
Very Happy with the service.
Thanks

Confusion over the size of the damaged area meant I had to negotiate an additional repair and a second claim. At one point you’d declined my claim having seen pictures and previously authorised the work. So after a phone call we agreed the technician would carry on and do the work for 2 claims.

Cannot fault Care Plan Service. Listers staff took charge of the issue, effected the repair, and dealt expediently with the claim. Great service from trusted providers.

no problems....warranty work accepted and completed

Ford Ranger when into Marshals of Kings Lynn and found it needed a new turbo.
This was completed under the car plan warranty with no problems.
Very impressive and many thanks

Fantastic repair, polite and helpful service

All work was carried out very professionally, the engineers arrived on schedule and did a great job.

Very easy claims process and quick to arrange for the necessary work to be done.

I have a warranty plan which I have used several times for engine issues that have cropped up. Peace of mind is underrated!

Still awaiting completion of work 2 months after claim made. Have been offered inconvenient alternative but work still not scheduled until 29/9/26

Easy to sort out appointment. Very helpful repair man came out. Would recommend the service

Helpful communication & I was paid quickly

the car has been booked in twice and at the last minute been cancelled

What went wrong this time? So it’s a regular occurrence?
Left with a proposal that would have left my car completely uncovered by Skoda for the way you you wanted to conduct the repair. Shove your warranty where the sun doesn’t shine

Disappointed that no work was undertaken as said damage to alloys was due to corrosion. There is an area of corrosion but the bit of alloy I was wanting repaired was due to a scrape not corrosion.

I've dropped one star as I had to chase up my claim following initial rejection of it. I had a wait of over 6 weeks for the repair.
The technician who came today receives 5 stars. Excellent communication prior to his visit and the finished repair looks great. Very pleased with the result.

Your adviser was easy to work with, knowledgeable and helpful. Thank you
I have extended my warranty for a further year and look forward to continued excellent service