I have made multiple orders through their tiktok shop. Every order has been cancelled, due to no stock - while the products remain advertised for sale. Tiktok customer service confirmed it's an issue... See more
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See what reviewers are saying
If I could give more then five stars I would gladly, great tik tok shop and amazing customer service with great selection of products to keep a foodie like myself happy with those little treats and tr... See more
Company replied
DO NOT order. Please do yourself the favor of reading the other reviews here, they're true. This guys pretends to run a business, but in reality, it's nothing but another scam. He falsely advertises i... See more
Company replied
James is so personable to deal with . He even messaged me when I bought extra creamers that were discounted owing to use by date to make sure I still wanted to buy so many and offered to send me one i... See more
Company details
Written by the company
About Candy Cave Welcome to Candy Cave, your premier destination for the finest sweets and treats from around the world. As a Dublin-based sweet company, we take pride in offering a wide selection of delectable candies that will satisfy even the most discerning sweet tooth. Whether you're in Ireland or anywhere in Europe, we ship our irresistible goodies right to your doorstep. At Candy Cave Dublin, we are committed to providing you with the best brands in the candy industry. We are the number one supplier of renowned names like Hershey, Sourpatch Kids, Warheads, Reese's, and many more. With our extensive range of products, you can indulge in your favorite treats or discover new and exciting flavors.
Contact info
3.1
Average
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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Ghost stock
I have made multiple orders through their tiktok shop. Every order has been cancelled, due to no stock - while the products remain advertised for sale. Tiktok customer service confirmed it's an issue of "ghost stock" whereby things are falsely listed as being in stock when they aren't. I tried twice to contact the vendor on tiktok before contacting tiktok, only to get repeated messages that the vendor is unavailable. I do eventually get my money refunded but certainly don't appreciate it taking up to 8-10 days from the day of ordering to the return of my money. I note the owner asking people why they didn't contact him before escalating to a review - tried this more than once on their tiktok seller page. Really disappointing experience, especially as they're the only Irish vendor with the item I wanted to purchase. Purchasing from the UK instead now unfortunately
19 June 2026
Unprompted review
Reply from CandyCave.Ie
Hi, thanks for the feedback and I completely understand the frustration, especially waiting for refunds and then not getting the item.
Just to clarify one point, TikTok support would not have visibility of our stock systems so they would not know the underlying cause. What happened here is not that we intentionally listed stock we do not have.
Our website is the main stock source and inventory syncs across multiple marketplaces including TikTok and Temu. Unfortunately TikTok stock updates can sometimes lag behind, so if the final item sells elsewhere it can still briefly appear available on TikTok before updating. When that happens the order gets cancelled automatically and refunded.
That does not make the experience any less frustrating and we appreciate you trying to contact us first.
For the most accurate live stock, our website is the best place to order as stock updates there instantly.
Thanks again for the feedback and we appreciate you giving us a try.
Ignores messages, scammy
All the other reviews are true. Scammy unprofessional operations. Unorganised and ignores emails. Defensive when people leaves a truthful review after getting 0 responses from the business.
12 March 2026
Unprompted review
Horrible service, no reply.
Does not reply to emails when only a part of the order got delivered in Dec. I sent multiple emails and now I’m pretty sure I’m getting ignored because they don’t want to bother shipping out the rest of the order because it’s been months. Before anyone replies and say it’s been refunded like he does with other replies, I haven’t been refunded as of today.
23 May 2026
Unprompted review
DO NOT order
DO NOT order. Please do yourself the favor of reading the other reviews here, they're true. This guys pretends to run a business, but in reality, it's nothing but another scam. He falsely advertises imported products on triple price, sends expired products, lies about refunding and blocks you on social media when you seek your refund.
16 May 2026
Unprompted review
Reply from CandyCave.Ie
Bro / we refunded you and said sorry for the date issue / I blocked you on instagram because you are aggressive you messaged me on every single platform and on email
I sell chocolate and candy I don’t need to deal with aggressive people getting upset over noodles - you have been refunded - which I told you about before I blocked you
Its been a month since i ordered off…
Its been a month since i ordered off the website and i still have got no news of my order being dispatched, i emailed a week ago and got an automated response saying I'd get a reply within 48 hours and still nothing,i don't think i'm getting my order or my money back and I've no way to get either since they won't respond to me or i can't claim a
refund, i wish i read more reviews before i used them but all i can do is to tell others to avoid them online because you're not guaranteed to get what you paid for
27 March 2026
Unprompted review
Useless scam
I have tried contacting numerous via email/instagram and telephone (which is a French number and does not connect) regarding an order #13096 the order should have been received by now and it has not even dispatched. As explained in my communications I am leaving back overseas now and want this order cancelled and my money refunded. If I do not receive some kind of response I am reporting this as fraud and a scam !!!!!
18 April 2026
Unprompted review
Reply from CandyCave.Ie
Hey - sorry about the delay we were moving warehouse from Galway to Dublin and some orders went missing - I have cancelled and refunded. If you check TikTok my Face is all over it and we have 20k followers so we are not a scam - also Iv no idea what number you are calling we have an Irish number so if your dialling a French number you have the wrong number
Absolutely appalling service
Absolutely appalling service. No replies to my requests when I asked for an update on my order. When they finally replied it was an e-mail to say my order had been cancelled as per my request. I never asked for my order to get cancelled. 😡 I would never order from them again.
17 April 2026
Unprompted review
Great delivery
Great delivery! Just wished they stocked more COFFEEMATE liquid creamers 😊🙏🏽
24 February 2026
Package was completely wet but the cans…
Package was completely wet but the cans were closed but all dent up.
20 January 2026
Ignored
I ordered 2 items, one at at discount as they had a short shelf life, the second full price but with an even shorter shelf life. I contacted the company who said they would refund, but they have since ignored my follow up emails and have not refunded. I would not use this company again,
30 December 2025
Unprompted review
I ordered from them off a TikTok live…
I ordered from them off a TikTok live was not made fully clear about the date on the product which it was out of date in less than 5 days when I contacted candy cave I was met with a very passive aggressive reply quite rude and unprofessional, wouldn’t recommend this
1 December 2025
Unprompted review
Reply from CandyCave.Ie
Thank you for sharing your thoughts. For clarity, the product you purchased was a short dated item and the best before date was clearly stated in the product title and in the description in bold. This information was visible both during the TikTok live and on the product page before checkout.
The parcel was delivered and remained uncollected in a neighbour’s house for four days, which naturally reduced the remaining time on a short dated item. The price reflected this, as you paid €3.75 for a product that is normally €17 due to the short date which was disclosed upfront.
Even with all of this, a full refund was provided as a gesture of goodwill.
Great service
Great service, product arrived really well packaged and very quickly. Thank you.
28 October 2025
its a great company and fast delivery…
its a great company and fast delivery and happy with there service will buy again
22 September 2025
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