I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the service at Cavendish to be very helpful when going through options for life and critical illness cover. Mark was very helpful in coming up with various options to help us choose t... See more
The ease of getting through on the telephone to discuss my needs with someone who knew what I wanted , and how to help me. Whilst the call lasted just under 50 minutes, everything was explained in... See more
A great experience from start to finish. Marc was very helpful, knew what he was talking about and was patient with my repeated questions and requests for additional quotes. At no point did I feel li... See more
Company details
- #113 of 176 best companies in Insurance broker
- #103 of 227 best companies in Insurance agency
- #48 of 55 best companies in Life Insurance Agency
- #15 of 41 best companies in Price comparison site
About Cavendish Online
Written by the company
About Cavendish Online
At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about — without the jargon or hidden costs.
Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers — whatever suits you best.
Why customers like us
- Clear, easy-to-understand guidance — no confusing insurance speak.
- Flexible options: manage online or talk to a friendly adviser.
- Competitive prices and straightforward policies.
In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. We’re fully authorised and regulated by the FCA — so you can be confident you’re in safe hands.
Ultimately, protection is about peace of mind. With Cavendish Online, you’ll get honest advice and practical support so you can make the right decisions for your family — and get back to enjoying today.
Need help? Our team is ready to chat — friendly, no-pressure advice whenever you need it.
Contact info
234 High Street, EX4 3NL, Exeter, United Kingdom
- 03456442544
- info@cavendishonline.co.uk
- cavendishonline.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Highly recommend!
Spoke to Ethan Davies who was great from start to finish and made the process very straightforward. Would highly recommend Cavendish!
4 September 2026
Unprompted review
Excellent service hassle free advice…
Excellent service hassle free advice and great staff
13 August 2026
Easy to use and found me what I wanted…
Easy to use and found me what I wanted for a reasonable price.
13 August 2026
Ethan was very knowledgeable and made…
Ethan was very knowledgeable and made the whole process very easy and relaxed from start to finish.
13 August 2026
Excellent service and guidance from all…
Excellent service and guidance from all team members
13 August 2026
Simple and easy they do all the work.
14 April 2026
Very poor service been trying to ring…
Very poor service been trying to ring for several days on phone trying to get through for over 30 minutes sometimes an hour and customer service don’t pick up sent an email no reply will be ringing omsbudsman
3 August 2026
Unprompted review
Reply from Cavendish Online
Thank you for sharing your experience. We're concerned to read your comments, as this isn't the level of service we aim to provide.
We'd welcome the opportunity to look into this further and understand exactly what happened.
Please contact us at info@cavendishonline.co.uk, quoting your review details, and we'll investigate with the relevant team.
Thank you for bringing this to our attention.
Appointment date 6/7/26
Appointment date 6/7/26
I found Harvey Stapleton to be easy to talk to and a very calming influence. When I wasn’t sure of something he explained what was required.
I had been working and was a bit tired and he made the experience easier for me.
Thank you.
Jacqueline Kennedy.
13 July 2026
Jake was amazing explain everything…
Jake was amazing explain everything clearly, and made it much more easier for me.
13 July 2026
Great
Sam was really helpful. He explained everything thoroughly. I wasn't ready to take out the new insurance, but he remained patient and flexible to ensure I was given the correct product.
Highly recommend.
13 July 2026
The advisor was very helpful and…
The advisor was very helpful and supportive. I will highly recommend to friends.
13 July 2026
Very helpful and patient
Very helpful and patient. Was extremely friendly and knowledgeable. Took time and found a good provider for us individually.
13 July 2026
Very good service
Very good service, I used it to buy life insurance (and I'm very picky when buying online).
12 December 2025
Our adviser
Our adviser, Kate Ashton, was extremely conscientious and helpful, keeping us informed of progress and dealing with problems promptly, during quite a protracted process. She was always polite, cheerful and very professional. Being willing to liaise with Royal London to sort out delays made such a difference.
13 July 2026
Great service. Definitely recommend
Marc was so helpful and knowledgeable and very pleasant to deal with. I had a great experience. The information he provided really helped me to understand the options open to me. Thanks so much Marc. Amazing service 👍
13 July 2026
Excellent service always
13 July 2026
Had good experience and got for cheaper…
Had good experience and got for cheaper price.
Note: If you go for customer care advice they will charge more amount per month. Better to take it online instead of calling customer care
8 June 2026
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