Collen & Clare Reviews 1,989

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful nature of the staff, both in-store and online. Consumers appreciate the diverse and unique collections available, noting the relaxed and welcoming atmosphere provided by the business. People highlight the exceptional service they receive, with staff members going above and beyond to assist with finding the perfect items and offering honest opinions. Consumers are delighted with the prompt delivery service and the careful packaging of their orders. Reviewers also value the ease of shopping online and the quick resolution of any issues, such as returns or exchanges. The quality of the products is consistently praised, with many customers expressing satisfaction with their purchases and the overall shopping experience.

Based on these reviews

Rated 5 out of 5 stars

Super service - item received was perfectly wrapped and delivered so promptly. Will keep Collen and Clare in top 'go to' shops from now on, as online stock is a breath of fresh air - on trend, yet cla... See more

Company replied

Rated 5 out of 5 stars

Ordered the boots online on Friday,delivered( so carefully wrapped ) on Monday ! And the boots are just divine - so 'cool' and comfortable at the same time! As usual a great shopping experience wi... See more

Company replied

Rated 5 out of 5 stars

The staff are so very friendly and helpful. There is a wide selection of beautiful clothes within a wide price range . Stock changes frequently and the window displays are beautifully created always t... See more

Company replied

Rated 5 out of 5 stars

I love shopping online with Collen & Clare. Superb quality clothing, always delivered quickly. I would highly recommend.

Rated 5 out of 5 stars
Verified

All the staff are really friendly, Guia was very helpful trying to find me pieces she thought I might like, pointing out they had a pop up shop for beachwear further down the high street, which I also... See more

Rated 5 out of 5 stars
Verified

Have been shopping in Collen & Clare for 20 years and always find fashion items of fantastic quality. The staff are friendly and helpful, keen to offer good advice and check for sizing options. Thank... See more

Rated 5 out of 5 stars

Purchased a jacket online. Easy online ordering system and very quick delivery to Northern Ireland. Jacket was well packaged. Will order again.

Rated 5 out of 5 stars

What a beautiful shop! Absolutely loved the layout, the smell, the clothes, the staff! So refreshing and exciting to have such an amazing shop down the road from where we were staying in lovely South... See more

Rated 5 out of 5 stars

From the moment you walk in the door everyone makes you feel so welcome, I cannot say enough good things about Collen and Clare Not only are the clothes unique, quirky, amazing quality, the sho... See more

Rated 5 out of 5 stars
Verified

I tried the jacket on in the Southwold boutique, couldn't stop thinking about it (I think I actually dreamed about it...) so ordered it online the following day for store collection. It's a great cove... See more

Rated 4 out of 5 stars
Verified

Wonderful trainers from GOLA just Perfect Colour 💕🌞 Sports Socks from IVY ELLIS - Never better - love them great quality Just keep in mind: if you Order from Germany there will be TAX 😢☹️

Rated 4 out of 5 stars
Verified

Great product and speedy delivery. Knocking 1 star off the score as the next day they knocked 21% off everything and must have known that when packing up the order so could have included a little surp... See more

Rated 5 out of 5 stars
Verified

A stunning Mulberry bag, at an exceptional price. I have previously only purchased directly from Mulberry, so I was slightly apprehensive. However, I had no reason to be. The bag arrived beautifull... See more

Rated 5 out of 5 stars
Verified

Above and beyond. Item at a competitive priced. Despatched quickly with good communication. Most of all, beautifully wrapped and presented with a few free samples of aftershave. Joy to do busines... See more

Company replied

Rated 5 out of 5 stars
Verified

We always like Collen and Clare. We always come away with something that is different , especially on the men’s. My husband is a poster boy for Collen and Clare. Catherine found another great short... See more

Company replied

Rated 5 out of 5 stars

As always, the best shopping experience with the most lovely team. So helpful, kind and really care in finding you what you want and what you didn’t realise you needed! 🥰

Company replied

Rated 5 out of 5 stars
Verified

Collen and Clare is a great destination for clothes shopping. There’s always something to catch your eye, be it casual or more dressy. The staff are always helpful and friendly which makes choosing so... See more

Rated 5 out of 5 stars
Verified

Exceptional service in helping me find a particular boot that had since been returned to the warehouse. The shop and warehouse staff were very helpful and lovely to deal with, I could n’t have asked... See more

Rated 5 out of 5 stars
Verified

Always a friendly greeting. Love the little local customer touch. Treated the same as those that spend far more than I can afford! Will always love the Caudalie skin care products! A lovely window dis... See more

Rated 5 out of 5 stars
Verified

I cannot praise this company enough. After a bad experience with the Mulberry customer care team I managed to purchase a Mulberry back pack from Collen and Clare. Nothing was too much trouble for th... See more

Rated 5 out of 5 stars
Verified

This place ALWAYS makes me feel absolutely fabulous! Lisa and Jo (and the whole team) helped me put together a spring wardrobe so now it’s a joy to decide what to wear each day. Especially my new earr... See more

Rated 5 out of 5 stars
Verified

Lisa gave wonderful personal service to our daughter, Hannah, and made her look fabulous and feel good on her recent return to work after maternity leave. The purchase of the new clothes has given her... See more

Rated 5 out of 5 stars
Verified

Found a quality item ,and got first class help from the team so I got the right size first time ,3 messages later with size measurements from Clare at the warehouse I purchased my item ,fits excellent... See more

Rated 5 out of 5 stars
Verified

I initially had to call the store as I hadn't realised the distance from my home would be so far for a click and collect. However the staff were able to come to a solution which worked very well. I re... See more

Rated 4 out of 5 stars
Verified

Made contact relating to a specific pair of socks that came in a decent size (11-14) that are normally £25+ which were on offer for £7 . customer support directed me to a link and I got them sent coup... See more

Rated 5 out of 5 stars
Verified

This company always delivers in more ways than one. really wonderful selection of clothes and accessories. helpful lovely staff. quick delivery. Be quick as items run out quickly.

Rated 5 out of 5 stars
Verified

Excellent product boots are gorgeous service amazing called to advise needed another size sent as soon as received wrong ones Thank you so much

Rated 5 out of 5 stars
Verified

I love the update emails about new products and the team adventures, I used to visit the store during holidays and it's the next best thing. My first mail order experience was successful, I was deli... See more

Rated 5 out of 5 stars
Verified

I don’t enjoy shopping! I go to Colleen and Clare because I tell them what I’m looking for and they find it. 😂 If they don’t have it they will suggest things. They know their stock and can see my... See more

Rated 5 out of 5 stars
Verified

Fantastic service and great selection. Vanessa and Claire could not have been more helpful My wife has MS and finds shopping for clothes difficult. She was superbly looked after.

Rated 5 out of 5 stars
Verified

Order arrived super quickly. Quality of items excellent. I returned an item to the shop (only because didn’t suit me) and refund was processed instantly. Wonderful shop staff.

Rated 5 out of 5 stars
Verified

Always a pleasure shopping at Colleen & Clare. This time it was a cheeky online purchase in the sale, which was easily completed, delivered quickly & great quality.

Rated 5 out of 5 stars

I have been shopping at Colleen & Clare for 25 years! The curation of brands remains tempting and the staff always attentive. What more can I say?! Jude M

Company replied

Rated 5 out of 5 stars
Verified

This wonderful shop holds a very special place in my heart. I think of the staff, all incredibly kind and helpful, as friends. It would be difficult to count all the successful purchases I have made o... See more

Rated 5 out of 5 stars
Verified

Always amazing service. Fast delivery, great customer experience. Nothing is ever to much trouble. An absolutely fabulous team in the shop who are always friendly, helpful and will give you an honest... See more

Rated 5 out of 5 stars
Verified

Thank you for free next day delivery, this is much appreciated. Wonderful to receive my beautifully wrapped purchase so promptly. I shall definitely shop with you again.

Rated 5 out of 5 stars
Verified

Great local shop with great products which were a little bit different to what you can get elsewhere always my first choice and wanting something new

Rated 5 out of 5 stars

Brilliant, unique, individual shop in the lovely Southwold. Not the usual run of clothing! Great friendly service.

Company replied

Rated 5 out of 5 stars
Verified

Such fun girls in the shop, who got exactly what what I was after by suggesting items I really hadn’t considered! A joyous shopping experience!

Rated 5 out of 5 stars
Verified

I love this beautiful shop .my experience was great as usual . All the staff are so friendly and helpful I bought a unique black shirt and wonderful summer dress

Rated 5 out of 5 stars

Vanessa and the team at C&C are always superb. The shop is packed full of delicious things to try at all price ranges. A treat to visit in store and online.

Company replied

Rated 5 out of 5 stars
Verified

Great choice of outfits, great quality and extremely helpful and friendly staff who helped with good advice and were most attentive!

Rated 5 out of 5 stars
Verified

Although a wrong item was sent it was very quickly sorted out and the right item was sent.Also Cokken and Clare very kindly reimbursed me for returning the wrong item. Great service .Also may I say th... See more

Rated 5 out of 5 stars
Verified

Really helpful and friendly staff who were very helpful in advising on sizes in order to order via 'phone. Items arrived promptly.

Company replied

Rated 5 out of 5 stars
Verified

Friendly and helpful staff. Diverse collections. Easy to shop on line. No pressure when shopping in store. Lovely relaxed atmosphere. Wish I lived closer.

Rated 5 out of 5 stars
Verified

Lovely patient and honest staff member I’m sorry to say I didn’t get her name.She was very good.Just kept plugging away and making suggestions about items which might work.Its why I love shopping ther... See more

We perform checks on reviews


Company details

  1. #11 of 271 best companies in Ladies' clothes shop
  2. #19 of 659 best companies in Clothing Shop
  3. #22 of 253 best companies in Men's clothes shop

Written by the company

Described by The Sunday Times as 'the ultimate boutique', Collen & Clare offers an exclusive range of womenswear, menswear and beauty products from it’s quirky old 15th century premises right in the heart of Southwold, adjacent to the renowned Swan Hotel. We have been an essential part of the high street for nearly 20 years, enabling our customers to build brilliantly working wardrobes, season after season. In this time we have gained a reputation for outstanding customer service, reaching almost cult status with our many loyal customers visiting from around the UK, who relish in our unique edit of niche and big name collections, including ‘S Max Mara and Barbour. Our online store, collenandclare.com, is guided by the same principles of excellent customer service and uniquely curated collections, enabling our visitors to continue building their wardrobes from home, and for customers around the world to enjoy ‘A Breath of Fresh Air From the Coast’, many of whom subscribe to regular inspiration, offers and promotions via our ‘Coastal Chic Club’.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Visited this beautiful treasure trove…

Visited this beautiful treasure trove of a boutique today and had the most wonderful trying on session, husband too, & both came away with a couple of bits !
Lovely helpful staff & can’t wait to pop back!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

QUICK Delivery

Purchased a jacket online. Easy online ordering system and very quick delivery to Northern Ireland. Jacket was well packaged. Will order again.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Fab-u-lous! 💃

Vanessa and the team at C&C are always superb. The shop is packed full of delicious things to try at all price ranges. A treat to visit in store and online.

4 October 2025
Unprompted review
Collen & Clare logo

Reply from Collen & Clare

Thanks so much for taking the time to write a review - we look forward to welcoming you back into store very soon.

Rated 5 out of 5 stars

New boots!

Ordered the boots online on Friday,delivered( so carefully wrapped ) on Monday !
And the boots are just divine - so 'cool' and comfortable at the same time!
As usual a great shopping experience with C& C
See you soon- in store, in person ....

30 September 2025
Unprompted review
Collen & Clare logo

Reply from Collen & Clare

Great to hear that you love your boots and thank you for the feedback

Rated 5 out of 5 stars

So many fabulous items to choose from

Super service - item received was perfectly wrapped and delivered so promptly. Will keep Collen and Clare in top 'go to' shops from now on, as online stock is a breath of fresh air - on trend, yet classy and just that little bit different!

24 September 2025
Unprompted review
Collen & Clare logo

Reply from Collen & Clare

Thank you so much for the review and for shopping with us. We look froward to welcoming you back again soon.

Rated 5 out of 5 stars

Happy helpful fun shopping

As always, the best shopping experience with the most lovely team. So helpful, kind and really care in finding you what you want and what you didn’t realise you needed! 🥰

21 September 2025
Unprompted review
Collen & Clare logo

Reply from Collen & Clare

Thank you for your kind words, we look forward to welcoming you again soon.

Rated 5 out of 5 stars

The best clothes shop around

The staff are so very friendly and helpful. There is a wide selection of beautiful clothes within a wide price range . Stock changes frequently and the window displays are beautifully created always tempting me pop in and shop! I’ve shopped at Collen & Clare for over twelve years and have no need to elsewhere. It’s my favourite shop!

19 September 2025
Unprompted review
Collen & Clare logo

Reply from Collen & Clare

Thank you for kind words and taking the time to write a review. We look forward to welcoming you back very soon.

Rated 5 out of 5 stars

I have been shopping at Colleen & Clare…

I have been shopping at Colleen & Clare for 25 years!
The curation of brands remains tempting and the staff always attentive. What more can I say?!
Jude M

18 September 2025
Unprompted review
Collen & Clare logo

Reply from Collen & Clare

Thank you - will pass on to our team. Always lovely to hear.

Rated 5 out of 5 stars

Brilliant, recommended

Brilliant, unique, individual shop in the lovely Southwold. Not the usual run of clothing! Great friendly service.

18 September 2025
Unprompted review
Collen & Clare logo

Reply from Collen & Clare

Thanks so much for taking the time to write a review and thank you for coming to see us. See you soon!

Rated 5 out of 5 stars
Verified

Speedy helpful service

Although a wrong item was sent it was very quickly sorted out and the right item was sent.Also Cokken and Clare very kindly reimbursed me for returning the wrong item. Great service .Also may I say they have a lovely shop in Southwold with great staff.

21 July 2025
Rated 5 out of 5 stars
Verified

Really helpful and friendly staff who…

Really helpful and friendly staff who were very helpful in advising on sizes in order to order via 'phone. Items arrived promptly.

17 July 2025
Collen & Clare logo

Reply from Collen & Clare

Thank you for your review Richard, lovely to hear and we look forward to helping you again very soon. C&C x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look