Little Lies Reviews 

1,256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and stylish clothing, often feeling confident and fabulous in the well-made, durable products. The quality of items is frequently highlighted as excellent. Many commend the exceptional, responsive, and helpful customer service, noting staff often go above and beyond. Additionally, the delivery service is consistently reported as super quick and prompt, ensuring a smooth ordering process. However, some customers noted occasional challenges with sizing, finding certain items were not quite the right fit or length.

What people talk about most

Product

People report positive experiences with product, consistently praising the fantastic quality, unique designs,... See more

Quality

Customers consistently note positive experiences with quality, praising the fantastic, unique, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Order

Users describe positive interactions with order, with many customers praising the quick processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Little Lies, unique clothing enabling the wearer to showcase individualism, whilst feeling comfortable and fabulous! I have just received (yet another!) parcel with a few bits I've had my... See more

Rated 5 out of 5 stars

Over the last several years (since the viral Taylor/Sweet Jane dress) I've ordered several times from Little Lies. It's always been quick and easy, which is wonderful from an international perspective... See more

Rated 5 out of 5 stars

I've recently purchased the Hendrex denim flares to add to my growing collection of Little Lies. They are lush! Comfy, fit like a glove, and look awesome. Super quick delivery. Beautiful quality,... See more

Rated 5 out of 5 stars

The products are such great quality and fit beautifully. The customer service is amazing too. Lovely staff who make your shopping experience feel personal. They really do care about customers, their r... See more


Company details

  1. #2 of 26 best companies in Boutique
  2. #22 of 600 best companies in Clothing Shop
  3. #17 of 279 best companies in Fashion accessories shop
  4. #2 of 36 best companies in Fashion designer
  5. #1 of 28 best companies in Plus Size Clothing Shop
  6. #13 of 256 best companies in Ladies' clothes shop

Written by the company

We have all the little things you love to own; we’re your worst kept secret source of rock n roll inspiration...


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,256)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service: there was an issue with a discount code not working that was immediately investigated with a new code sent out. Thank you to Michelle for her prompt and exemplary customer service!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Genuine customer care

I was having some trouble with Royal Mail deliveries as they were not updating their timelines, so I emailed LL’s customer service for some assistance. Michelle helped me to check the tracking, advised on some best next steps, and when the item was actually delivered, she continued to follow up to make sure I knew and was okay with my purchase! I really appreciated that she took the time to check in after delivery because I wasn’t expecting that level of commitment at all. Really goes to show how genuine LL are about the happiness of their customers. Thank you!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Love little-lies

Love little-lies. First time ordering from them. Ordered 4 T-shirts. Delivery was quick. Quality amazing. Will definitely be buying again and again.
Customer service amazing… I pressed wrong button and and got a lovely personal message from them.
100% be shopping here again 😃

22 May 2026
Unprompted review
Rated 5 out of 5 stars

My order was processed quickly and…

My order was processed quickly and arrived within 2 days.
I however ordered the incorrect size and it is unfortunate that they don't offer a swap service, but hey-ho I'll send it back and re order it. Speedy response from the customer care team as well.

Great service all round.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond in Every Way!

I cannot recommend this small business highly enough. I recently purchased the beautiful fringed leather jacket, but after wearing it once, I realised I needed a larger size. I contacted them expecting a standard response, but what I received was so much more. They replied incredibly quickly and kindly agreed to exchange it for the bigger size, going above and beyond to help me. We all agreed this was not an item of clothing to be stuck in a wardrobe gathering dust.

Their kindness and understanding genuinely touched my heart. In a world where customer service can often feel impersonal, they made me feel valued and cared for. I didn't feel like just another customer or order number – I felt like a friend.

The quality of their products is fantastic, with unique, quirky pieces that stand out from the crowd and cater to all shapes & sizes. Combined with customer service that is truly second to none, this is a business that deserves every success.

Little Lies, thank you for your exceptional service, generosity, and genuine care. I will definitely be a returning customer and will recommend you to everyone I know.

Much love,
Alana x

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Love Little Lies!💜

Over the last couple of years I've ordered a few items of clothing from Little Lies. They are so unique, beautifully made, excellent quality, great sizing, and their customer service is second to none - friendly, quick & efficient. Would highly recommend!🌟

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Products

I had a few issues with my parcel being undelivered and then sent back to the supplier in error, but Michelle and team ensured it was sent right back out as soon as it arrived back to the warehouse in record time. Great customer service.
Dresses are beautiful and well made! Very impressed as a first time buyer, would purchase from Little Lies again 😊

28 May 2026
Unprompted review
Rated 2 out of 5 stars

Pretty but polyester dress that’s itchy…

Pretty but polyester dress that’s itchy and doesn’t fit even after making sure the measurements would fit me. The returns process is very rigid. Had to take 2 buses to find a ‘Royal Mail parcel point’ that wasn’t broken. They really need to open it up to be Evri or something else at least 1 more option.

26 May 2026
Unprompted review
Little Lies logo

Reply from Little Lies

Hi Rhiannon,

Thank you for your order and for taking the time to leave a review, we’re really sorry to hear the dress wasn’t quite right for you.

I just wanted to respond to a couple of the points in your review. The full garment composition is listed on every product page, and this is the first time we’ve received feedback about this style feeling itchy. We’ll pass your comments on to our design team so they can review and consider the upcoming designs.

Regarding returns, our Royal Mail portal offers both drop‑off locations and the option to have your parcel collected from home or work, so travelling to a parcel point is always optional. That said, we appreciate your feedback on courier choice and are continually reviewing our services as we grow.

We also couldn’t see any contact from you before the return was made. Our customer care team is always here to help with sizing guidance, product advice, or any issues with the returns process, and we can usually resolve things quickly without any extra hassle for you.

We genuinely value all feedback and are always working to improve, so thank you again for sharing your experience.

Big Love,
Little Lies Team

Rated 5 out of 5 stars

Am in love with this brand 😍

Just found this brand and am in love 🥰 Stylish, great fit, quick delivery, sustainable packing and most of all I feel great in my clothes. Have purchased twice in just a couple of weeks, I’ll definitely be back soon.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Favourite online brand

One of my favourite online brands! I always get compliments when I wear my Little Lies purchases. Great small business and great customer service. Any questions are always answered swiftly by the loveliest of people and postage is always quick. Love them!

11 May 2026
Unprompted review

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