Cox Motor Group Reviews 

Have dealt with Elliott and Andraj (not sure I've spelt that right) in regard to the purchase of our new Honda Jazz Crosstar. Very happy with the service they gave and very happy so far with the new car.

Excellent service from start to finish provided by Declan at Lancaster VW.

Painless and easy car purchase. Excellent customer service, very welcoming, friendly and knowledgeable on the car.

Pressure less sales. Excellent customer service experience with knowledgeable, helpful staff.
Clear explanation of processes and paperwork.

Salesman was very helpful.

From the moment we stepped onto the court yard a friendly chap called Joe came out to ask if we were ok. Told him what we were looking for, he was so polite very professional asked us if we wanted a drink sat and discussed the car. He took us out had a test drive my husband was so happy to be getting a now car. We had a bad time with a previous Honda dealership but I can honestly say we will definitely be going back to Honda. Excellent service Joe carnt wait to pick our new car up tomorrow. 10/10 😀

The ARONA is a fine car and is now working OK, but the lead up to me being satisfied with the car was fraught with problems. The problem was that the car battery was faulty and although the car had only done 22 miles the problem was not sorted until after I collected the car. The car was handed over on the Wednesday and it would not start after I took it home, (the battery was flat) I had to charge the battery to return to the garage within 2 hours of original handover and collection. I was told it needed a new battery and I would need to wait 2 days for one to be delivered. The new car sat in my garage at home until Monday the following week. I went to the garage on Monday in my other car and the service department rushed through an appointment for the installation of the replacement battery on the same day. Thank you to the service department personnel for getting me on the road. There were so many opportunities for this problem to be captured before the car was handed over to me. All were missed. I have a jaundiced view of the whole process.

Taylor and Suzanne were both very helpful and friendly. Having a video of the car bwefore purchase was very useful

No pushy salespeople,allowed plenty of time to look over the vehicles,and try the seating.Took notice of what was important to us as customers.

Everyone was very friendly and made me feel veery comfortable as a single woman doing a deal on my car.I have dealt with kendal Honda for many years and their service as been very good

Lewis was excellent to deal with. Helpful, engaging and informative without any of the unpleasant aggressive selling techniques so often adopted by dealers. I would be more than happy to recommend MG Morecambe

Went to Chery dealership Southport yesterday with a view to looking at a Tiggo 9 ( with a view to purchase).
Went into showroom and there was a least 4 members of staff, 2 sat at a desk and 2 stood , other staff in a nearby office.
When there was a gap in their conversation we asked if someone could unlock the Tiggo 9 outside the showroom, we were told,”Yes someone will be with you in a minute” , so we went outside to have another look at the car.
After approx 10 minutes we went back in the showroom only to find the staff still all deep in conversation, at this point another customer was also trying to get attention.
We waited for a few more minutes, totally ignored and then left.
I have no intention of forcing my custom on a company that won’t even show me a car that I “was” extremely interested in!,

I bought a vehicle from lancaster VW in October 2025. After a few months it developed a minor fault. Searching forums I discovered it was a micro switch in the door lock. It went in under warranty and I advised them of my findings. They told me it was fixed after a week. When I picked it up it wasn’t fixed so I pointed this out. The service advisor was rude and despite being advised several times mispronounced my name then did the same with my wife. She did not apologise and made a quick exit from the showroom when I returned. The car was in for another week and was fixed. A few months later the rear parking sensors went faulty and the EML came on. It went in again for a week and was “fixed”. A day later the rear parking sensors were still faulty. I complained and they arranged to pick it up whilst I was away and fix the problem. On the Friday they emailed me to say they had fixed it and wanted to keep it over the weekend to “test”. Whilst on holiday I tracked my car via an AirTag to find it had gone from the garage in Morecambe to Preesall which is a few miles from were I live. On Saturday it made a trip to Bury then back to Preesall (approx 100 motorway miles). On Monday morning it made the trip back to Morecambe. I emailed and eventually the service manager rang me. The technician had taken it home then used it to take his CBT in Bury!! At no point did I give permission to my vehicle being used in this way and questioned why a reversing fault was being tested going forward on a motorway. He had no answer. I also asked why the car was taken to Morecambe on Monday morning and not the shorter journey to my home address. I had an apology and fuel put in but left feeling let down and very disappointed. I urge anyone to avoid Lancaster VW and the Cox motor group as they feel it ok to use customers cars at weekends for personal use whilst not being at work. I’m assured the insurance do cover this but not convinced. Poor service, I regret buying from them altogether. The car did more miles that weekend than I do in a fortnight. Please note names of service advisor and technician have been removed at the request of Cox motor group and to comply with Trust Pilot guidelines.

Tried to return a phone a phone call to Charlotte a single parent re servicing my car at The Blackpool branch but she would no longer return a call.
Well at least she was good on the coffee machine not so returning calls,I tried. 3 times.Honda Wigan here I come.

I originally left a positive review because my experience during the purchase was good. Csilla and her manager, Mike, were both helpful and responsive at that stage.

Unfortunately, my experience changed completely after the sale. Once the purchase was completed and my review had been posted, it became very difficult to get in touch with them. My calls and messages have gone unanswered, and they have not acknowledged my attempts to contact them.

I wanted to update my review to reflect my full experience and to warn others that the level of customer service after the sale has been very disappointing. Good customer service shouldn't end once the purchase is complete.

Suzanne and Taylor were so welcoming and helpful, made everything so easy and everything was so quick and ran smoothly. Taylor helped me part ex my car for an upgrade and found the exact car I wanted the first time I visited, explained everything to me so well and made me feel so comfortable. Definitely recommend Taylor as he knows what he’s talking about and talks you through all the processes. Suzanne was so helpful helped me change everything over and even helped me retain my plate off my car and went above and beyond to make sure everything fit in to my lunch break. Suzanne helped me set up all the features and the app and showed me how to use it. Couldn’t fault the service off either of them, wouldn’t go anywhere else to buy a car. Customer service was 10/10

The Salesperson that I saw was called Csilla llyes she was very welcoming and fully understood my needs and requirements while searching for a Car to suit.

Smooth process from start to finish. In house care was second to none

Elliot and the team were very friendly, professional, and kept to the agreed schedule when delivering the car. The whole process was smooth and efficient, and I was very pleased with the service.

Detailed options given on buying the car I wanted. Excellent assistance from Elliot Cook Senior Customer Experience Specialist. All done without any pressure in a reasonably quick time.