Avoid Lancaster VW/Cox motor group.
I bought a vehicle from lancaster VW in October 2025. After a few months it developed a minor fault. Searching forums I discovered it was a micro switch in the door lock. It went in under warranty and I advised them of my findings. They told me it was fixed after a week. When I picked it up it wasn’t fixed so I pointed this out. The service advisor was rude and despite being advised several times mispronounced my name then did the same with my wife. She did not apologise and made a quick exit from the showroom when I returned. The car was in for another week and was fixed. A few months later the rear parking sensors went faulty and the EML came on. It went in again for a week and was “fixed”. A day later the rear parking sensors were still faulty. I complained and they arranged to pick it up whilst I was away and fix the problem. On the Friday they emailed me to say they had fixed it and wanted to keep it over the weekend to “test”. Whilst on holiday I tracked my car via an AirTag to find it had gone from the garage in Morecambe to Preesall which is a few miles from were I live. On Saturday it made a trip to Bury then back to Preesall (approx 100 motorway miles). On Monday morning it made the trip back to Morecambe. I emailed and eventually the service manager rang me. The technician had taken it home then used it to take his CBT in Bury!! At no point did I give permission to my vehicle being used in this way and questioned why a reversing fault was being tested going forward on a motorway. He had no answer. I also asked why the car was taken to Morecambe on Monday morning and not the shorter journey to my home address. I had an apology and fuel put in but left feeling let down and very disappointed. I urge anyone to avoid Lancaster VW and the Cox motor group as they feel it ok to use customers cars at weekends for personal use whilst not being at work. I’m assured the insurance do cover this but not convinced. Poor service, I regret buying from them altogether. The car did more miles that weekend than I do in a fortnight. Please note names of service advisor and technician have been removed at the request of Cox motor group and to comply with Trust Pilot guidelines.