50five Reviews 

The worst service ever.
My private wallbox operated by 50Five is since several months offline.
All tickets i have issued remains unanswered...

The charger that doesn’t charge my car, is not getting any support from the team. The support bot is useless and the support team takes days to reply. Every time they change something, they break something. I charge more often at charging stations than in my own house because of that. I have woken up countless times with my car not charged at all.

I am extremely frustrated and disappointed with 50five BeLux. I sold my electric car 10 months ago and immediately requested the cancellation of my subscription. Since then, they have completely ignored my emails.
It is absolutely impossible to reach a human being; their customer service line is blocked by an AI assistant that leads nowhere, and they just ghost written requests. However, their automated systems have no problem spamming me with payment reminders and threatening me with debt collection agencies.
This is highly disrespectful and unprofessional. I have now paid the outstanding invoices to avoid legal issues, but I have attached proof that I cancelled this service months ago. I demand immediate, manual, and written confirmation that my subscription is permanently terminated and that no further charges will be made. Stop ignoring your customers!

Since 50five run my Chargepoint via my employer I had no choice but to use them for a new charging station at home, otherwise they would charge a 3rd party a few hundred euros to connect to them. Unfortunately, when we paid the bill via the link they sent, it kept saying error, the payment has not been made. So we paid via the bank and found out a few weeks later that we have paid teh bill THREE times. I cannot get hold of anyone. The AI Bot is useless, the sales person does not respond and I have emailed the CEO and heard nothing. 50Five owe me over 2000 euro and I am quite frankly exhausted. It is like a full time job trying to chase them.

What a horrible company. Literally impossible to talk to a human, you have to call, not chat with, but CALL, the AI-slop bot. It's bad enough there's no human involved, but you're gonna make me talk to this robot, to rub it in I'm not actually being helped?
All the AI slop bot does btw, is log your problem, and create a ticket. I've been one week without a charger or any interaction with a real person from this company so far.

Be aware of this company, there is no customer service, if something happens to your charging station, you are on your own. My charging station is not working for a year, I have 100s of tickets raised but no one bothers.

Terrible customer support. A charging card linking issue has been unresolved for over a week after installation. Emails are ignored, and nobody answers the phone. Extremely poor communication and management. Definitely not recommended.

Extremely Disappointing Reimbursement Process

I have rarely experienced such a frustrating and poorly managed reimbursement process.

Following the migration from Shell to 50five, I have been waiting for reimbursement of outstanding expenses for more than a year. During this entire period, I have consistently received the same response month after month: the issue will be settled next month. Every time I followed up, I was told that there was a backlog, the team was overloaded, and that my case would be prioritized in the next payment cycle.

Unfortunately, "next month" has now been repeated for over twelve months.

What makes this situation even more unacceptable is the complete lack of accountability and transparency. Instead of receiving clear updates or realistic timelines, I have been given the same generic explanation repeatedly. As a result, I have spent countless hours chasing status updates, resubmitting information, and following up on something that should have been resolved long ago.

The final insult came this month when I was informed that there were no open issues remaining and that my case had been closed, despite the fact that I have still not received the reimbursement that has been outstanding for over a year. Closing a case without actually resolving it is not a solution; it is simply avoiding responsibility.

It is difficult to understand how a migration project can continue to impact employees and reimbursements more than a year after implementation. Delays can happen, but repeatedly promising resolution "next month" for an entire year only to close the case without payment demonstrates a serious failure in customer service, communication, and process management.

I am deeply disappointed by how this matter has been handled and by the lack of ownership shown throughout the process. I expect organizations to make mistakes occasionally, but I also expect them to acknowledge issues, provide honest updates, and ultimately fulfill their obligations. In this case, none of those expectations have been met.

Until my reimbursement is actually paid and this matter is properly resolved, I cannot recommend this service or consider the support provided to be acceptable.

not possible to give less than 1.
Not possible to talk to someone. Support is only provided by an AI bot ... and not the smartest.
Looks like they are very shy and scared to talk to their end customers.... but they will tell there is an improvement as last year, there was no support at all.
Even Shell was better.

Horrible way to sell their Subscription. They suddenly stopped my home charger. when I raised an ticket, they are pushing me to buy their subscription. I ordered new Shell recharging card thinking may be old one is not active (at least that's what the 50five app showed), still the same issue. It's so frustrating. I have to spend a lot of time and money to recharge my car outside now. Raised several tickets with 50five. The responses I get from them all directs to buy their subscription. This is harassment.

It took them months to switch my charger from Shell to 50five. Meanwhile I was not receiving any reimbursement from my work. Because only my old Shell badge was still working. After 9 months I just stopped charging at home (absurd) and started to charge with my travelbadge (at public chargers).

I'm still in the process of getting the reimbursement. Today 50five send me a message they cannot start the process because THEIR OWN charging badge is broken. And I NEED to take iniative to make it work again.

Never ever will I work with 50five again, I will also make it my life's mission to tell every single person this.

Ever since my charging solution was transferred from Shell Recharge to 50five, the service has been abnormally bad. I cannot recommend this company to anyone.

Customer service is impossible to reach by phone. Everything is handled by an AI agent and simply turned into a ticket. You never know when, or even if, you will actually be helped. There is genuinely no way to get in touch with a real person in customer support.

Payments are another disaster. Reimbursements now take about 4 weeks after they receive the refund document. With Shell, the same payment was made within 2 days of receiving the refund document. I have now been waiting over 6 weeks for my reimbursement, with no end in sight. Every time I call, all they do is create yet another ticket.

This is honestly the worst company I have dealt with so far. Avoid 50five if you can.

If i could i would give zero stars.
It is impossible to get in contact with someone. You can only call an ai and that does not work. Have made several tickets with nova but have not been called or emailed back. While it is mandatory that we speak to someone. I work for a company that needs a person to speak to about our invoice and the ability to pay it...

Horrible company, have been waiting for 2 weeks for them to get in touch with me after charging station stopped working. Can't reach a human, ai bot doesn't work properly, emails they do send presume you are an idiot and are basically unkind...@customerservice

I’m a previous shell customer and I received an email from shell a while ago saying that they were selling the business to this company. As I no longer had an EV any more I no longer needed the use of this.

I am now needing to use the charger as I have ordered a new EV. I switched it on and there was no lights or anything. I contacted 50five by contact form and by leaving details on their AI phone agent. I have not since heard any update and there is no way of speaking to a human being.

I am looking to report them to UK trading standards as they really shouldn’t be in business with this support model.

I have a company electric lease car and a charging station that is managed by 50five. I have not been credited back for my charging actions in over 3 months and 50five does not give me any updates. I called multiple times but only get the AI agent which is really not helpful. Every month they charge me the management fee though. Very very poor service

verschrikkelijk, avoid at all cost

By far the worst experience of customer service and product I have ever used. Just a terrible product id give them 0 if it let me. Companies like this give EVs a bad name. The charging schedules dont work, I go to sleep at 12am just to put the car on charge so it charges off peak. Then I wake up at 5am to turn it off as it does not work. This charger has caused me stress anxiety and the company dont know how to fix their product. I really cant see how this company can continue to offer such a bad service, this industry needs an ombudsman as they really dont car about their customers. Avoid at all costs.

Charger requested via lease company, installed via 50five. Worked fine until my lease contract finished, unusable since I am a private owner.

I want to continue without contract and without using authentication card/tag (you cannot use just any card to authenticate as a private owner, only 50five tag works). I have clearly stated that when reaching our to customer service and ticket has been opened #397773 Proceed without subscription..
The only response I got was telling me I can activate charging station myself by starting a subscription. Completely ignoring my request and no other response since. I own a charging station but cannot use it because it was installed by 50five.

Stay away because you will not be helped when you encounter an issue.

Update 16/06/2026
After this review, got in contact with customer service on mentioned ticket. However, the conversation lead to nowhere so far.
First, I was told that off-boarding will be 75€, then that it will be 337,5€. After I pointed out that on their website it is stated this can be done for FREE, I received apology and was told it indeed can be done for free.

3 weeks later and nothing happened since then. The charging station I own is still being held hostage and I can't use it because it's being blocked by 50five.

Pathetic. Avoid at all cost.