Dreadful experience
We had a dreadful experience purchasing a fridge freezer direct from Miele.
We stipulated delivery date so that my husband could take the day off work when it was to arrive. It was supposed to arrive yesterday between 8.30 and 10.30am. At 8.15 we had a text to say it would not be coming that day. This is after I had defrosted and emptied my old fridge which they were supposed to be taking away..
Miele use a delivery company called Arrowe Exel who were awful. When I finally managed to talk to someone there(after their call back option didn’t work) they could not provide any satisfaction solution or explanation as to why my order would not be delivered but said they would deliver it the following day.
When it was delivered today and unboxed in my kitchen, it had a huge dent on the corner of the appliance.
We refused to accept the delivery and would never order off Miele again while they use such incompetent haulage companies.
Our experience with the Miele call handlers was also very poor. They could not offer anything to compensate us for the rubbish experience.
We cancelled the order and requested our money back. We went to AOL instead.
Reply from Miele
Dear Ms. Meall,
Your review clearly shows how disappointing and frustrating the entire ordering and delivery process has been for you.
We fully understand that the last minute cancellation of the delivery, the subsequent delivery of a damaged appliance, and the communication you experienced did not meet the expectations you rightly have of our service.
We would like to review your case in detail once again. Please send us your address, your phone number, your order documents, and any previous correspondence by email to social@miele.de, and kindly refer to your Trustpilot review.
As soon as we receive the information, our specialist team will review the matter internally and get in touch with you.
Best regards, Your Miele team