JustAnswer Customer Christine

I decided to order the three pair price special. As soon as I hit "Pay" using Apple Pay I realized my old shipping address was on the order. They don't provide any phone numbers and no way of cancelling the order so I immediately, literally that same moment, sent an email stating that the shipping address was wrong and could they change it before the shipment went out. Obviously, the shipment had not gone anywhere since I just ordered. I didn't hear back so I sent another email the next day. Still didn't hear back. So I got a shipping notice that my package was delivered to my old address. I put in a change of address numerous times. I tried contacting the homeowner and the only response was that they sent the package back as "wrong address". I contacted the company multiple times before even hearing back and I was told that it was my fault the shipping address was wrong and that because the package had been "successfully" delivered they would do nothing. I told them I had no package, the package had apparently been returned to them and that I wanted either a new order or a refund and they told me no. They said it was delivered, end of story.

I bought three pairs of shoes and none of them fit. I asked the company to help me return the item and they said they will not accept returns due to international shipping, unless there is a defect in the shoes. I told them the shoes cannot be worn because they don't fit and I also sent them the pictures showing all three pairs still in the package. I have not heard back if I will receive any sort of refund but now I am out $107 and it is all not worth it. Additionally, the shoes are not the quality portrayed on the website. Don't buy anything here.

I’ve been blogging on WordPress now for about seven years. The site has its ups and downs and definitely things that could probably be improved but overall it’s a pretty reliable site and if you have any issues, there is actually a human being that helps you in their customer service.

I’ve been getting used books now from thrift books and all of the books have come in really good condition and really fast. They seem to have the lowest prices and the most options for how many copies you need of each book. As a teacher I need to order a couple of copies of certain books and I was able to do that right on this one website.

As soon as I pressed the pay now, but I realized that my address hadn’t been updated. This meant that my leggings were going to my old address. I immediately sent a few emails to the company because there is no customer service phone number. I told them that it was sent to the wrong address and then I needed to change it as soon as possible and even though I literally had just pressed send they said it was too late. I put in another change of address with the post office, but my leggings still went to my old address. I saw the picture of them being dropped off however I still don’t have those leggings because the person who lives at my old house did not send them to me. I have contacted the company over and over and over again, asking them for either a new shipment or a refund, but I have been ignored. I would understand if I had realized later even that day, but I literally contacted the company the minute after I pressed pay now and they said it was too late for a change of delivery. So now I’m out $60 and I have no leggings and the customer service is Horrible.

The books were nice. Mostly in the condition I expected.

This was so easy and the tech walked me through it patiently!