Where is the care at ALL customercare.accor.com?
We arrived at our hotel to be told that ALL Accor had deleted the booking. Without telling us. The hotel was fully booked as were most places in town. So we ended up paying nearly $300 for one night in a motel (built in the 1950's) on the highway. More than double the normal rate. Anyway - I asked them why they deleted my booking and nearly 4 and a half months later am still waiting for a response.........