United Kingdom
Review of Britishhomesdirect
Have an issue with delivery which I received on the 25th Oct , sent e-mails Monday 26 th /Tuesday27th and have not had any correspondence back as yet.
Product good , however , wrong shade and wrong slat size .
Can someone please contact me to sort this issue to enable me to complete.
Review of DUSK.com
I wrote a review on the 25th November explaining the issues that I have had …to-date I have still not recieved my bed that was ordered and paid for in full.
Customer service is shocking called numerous times , waiting for 40mins plus only to get cut off, sent numerous e-mails and responses have been poor , asked 4 different questions relating to issue in one e-mail and did not answer any of the questions .Asked to be called called back still nothing ,still waiting on bed., Daighter has had to sleep on the floor as no bed base.BED ordered 17th November Shocking CC service ,biggest issue no-one will answer the telephone.
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
We’re also facing unexpected shipping delays beyond our control, and we sincerely apologise for any inconvenience this may cause. However, the good news is our stock has now arrived, and we’re prioritising dispatches over the next few weeks to get your order to you.
Rest assured that we’re working hard to ensure every query is resolved as quickly as possible. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team
Review of DUSK.com
I ordered an ottoman bed from dusk which seem to go okay , however, it was scheduled to be delivered on Monday 25th Nov and I have had no commms to inform me of what was happening .I spent 42mins on the telephone and was then cut off , tried again and the same thing happened .i have sent 3 e-mails and have had no response getting really frustrated with the lack of response from them.
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
We’re also facing unexpected shipping delays beyond our control, and we sincerely apologise for any inconvenience this may cause. However, the good news is our stock has now arrived, and we’re prioritising dispatches over the next few weeks to get your order to you.
Rest assured that we’re working hard to ensure every query is resolved as quickly as possible. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team