Paul Duffy

I have been an IONITY customer for some time because, as a registered app user, I benefited from the lower charging tariff available through the IONITY app. When I first signed up, this was 71p/kWh, later increasing to 79p/kWh.

On 16 July 2026, I charged at IONITY Cambridge and was billed 85p/kWh. When I queried this, I was initially told that the UK app tariff was "from 79p/kWh", which did not explain why I had been charged 85p/kWh.

After several exchanges with customer support, IONITY explained that it had moved to location-based pricing. Whilst I understand that companies can change their pricing models, my concern is the lack of clear communication to existing customers. The previous nationwide app tariff has effectively been replaced by variable location-based pricing, yet this significant change was not made sufficiently clear.

IONITY states that a mass email was sent to customers in June 2026. However, despite my requests, they have been unable to confirm that I received it or provide a copy of the communication they say was sent.

I also asked IONITY to confirm whether I actually received any saving compared with the standard IONITY Direct price for my charging session at Cambridge and, if so, what that saving was. This simple question has never been answered.

My concern is not that prices have increased. My concern is the lack of transparency around the changes and the difficulty in obtaining clear answers to straightforward questions.

Based on this experience, I have lost confidence in IONITY's pricing transparency and customer communication. As a result, I will be using alternative charging providers where possible in the future.

Chris did a great job on the electrics in my garden, he turned up as agreed and was always communicative in regards client needs and preferences of where to place cables etc. I’m very pleased with his workmanship and am looking forward to the summer using all the new electrical points for my outdoor lights and fish pond.

Asked for a quote for 2 garage doors had nearly an hour and a half of 1980’s hard sell tactics. In the discussion there was a lot of negativity about other manufacturers and how crocodile were the best! In fact I was lucky enough to have spoken to 2 other garage door companies previously whose products looked much better quality. Crocodiles doors do not have a cover over the roller mechanism making them prone to dirt and dust getting into them. Also, they only give you one remote control per door while all the other companies provide 2 as a minimum. Crocodiles doors are also not police accredited something the salesman tried to brush aside. Crocodiles estimate came in at over £2000 more than any others and to reduce the cost, I could have the doors fitted at a discount because someone local was also having theirs done by crocodile. From what I can see on trust pilot there seems to be a lot of five star ratings while on other review websites there are many one star reviews. As such, I can only assume that a lot of the five star reviews on trust pilot are fake customers. In conclusion I would therefore avoid any purchase from this company.

I bought a Nest google thermostat from google that had a 2 year warranty. 18 months later the thermostat power unit packed in and I was left with no hot water or heating. To get a replacement I had to buy a new one through google which would take 2 weeks to arrive and then I would have to claim my money back. The new one would only have a 6 months warranty and this meant I could be in the same position in another 18 months time. As I was in very difficult situation I went out and bought a different thermostat from a more reputable heating company and asked google to pay back my money for my original purchase. Even though I have had to pay twice for an electrician to fit the thermostats so am significantly out of pocket they have flatly refused to give me my money back for the original cost of the thermostat.

I will never buy another Google product and will be going to small claims court as I am within my rights under the consumer rights act to claim my money back. Please stay away from this company!

Unfortunately this was simply to unwieldy and heavy to use, I think Ryobi need to look at a redesign. I am 6 ft and really struggled to lift for more than a couple of minutes. I sent mine back and bought a lighter cutter from another manufacturer.