Worse experience and costumer service :(
I honestly can’t believe how stressful and disappointing this whole experience has been. I ordered a washing machine and tumble dryer from AEG, and it’s been nothing but chaos from the start.
The delivery team said they couldn’t fit the appliances through the door and told me they have a policy against going through windows. Because of that, they just cancelled my installation without even asking me — after I had already spent a lot of extra money changing my entire utility room to make it possible for the machines to fit!
I called customer service three times on Monday to explain that I did want the installation, and they said they would sort it out. Later that night, I received an email saying my refund for the installation was being processed — the exact opposite of what I asked for.
After several more phone calls (and being late to work because of it), they told me both items would be delivered this Friday. When I called the delivery company to confirm, they said they only have the washing machine — no dryer! At this point, I honestly don’t even know what happened to it or where it is.
It’s been a nightmare trying to get any clear answers. No one takes responsibility, and every call ends with “sorry, we can’t help.” I’ve spent so much time, energy, and money trying to fix something that should have been straightforward.
Very sad and frustrating experience — definitely not what you expect from a company like AEG
21 October 2025
Unprompted review