CO

Connor O'Neill

United Kingdom

Reviews

Review of Randies


Rated 5 out of 5 stars

Lives up to the marketing

I'm quite glad I gave Randies a try after seeing one of their ads online, they do live up to the marketing promises.
I absolutely love the fit and comfort. I was originally sceptical about the material (I normally prefer cotton) which has limited detail on their website, but it holds up very well to use and washing and is incredibly soft.
My one gripe is that they're a tad expensive, I can get 3 pairs of designer underwear for the price of one pair of Randies (and they're maybe 90% as good, so it can be hard to justify), but I do think they're worth it.

27 December 2025
Unprompted review

Reply from Randies

Neil, thank you for this and for being so honest about it. The price point is a fair challenge and we'd never dismiss it. But you've landed on it yourself: that 10% difference is exactly what we obsess over. Hypersoft™ isn't cotton and it isn't bamboo, it's something we spent years developing specifically because we didn't think either cut it. Glad it won you over. Really appreciate the kind words. All the best, Ricky / Founder

Review of Tusker


Rated 1 out of 5 stars

Unsafe cars and zero accountability from Tusker.

Extremely disappointed with my experience leasing an Audi A6 e-tron via Tusker. The car has been plagued by major safety issues - from aggressive ADAS malfunctions to broken door latches - and has spent 6+ weeks in the shop since I picked it up in September.

Tusker’s response? They dismissed my complaint without investigation and blamed "third-party contractors" for their service failures. I’m currently paying full price for a dangerous vehicle that I can’t rely on. It took my employer’s intervention just to get them to raise it with Audi, who are now dragging their feet while they and Tusker continue to collect the monthly lease.
Avoid this company if you expect support when things go wrong.

Update:
After reading Tusker's response to this review, I'm all the more resolute in condemning their service.
Given that they can see my full name in the review, I can't possibly imagine they're delivering enough Audi A6 e-trons to have, by chance, delivered multiple to people of the same name in the same month, and are therefore unable to identify my complaint.
It speaks volumes that, in this public space, they can't even be bothered to pretend to care about resolving issues.
And, I will note, I have been in contact with their resolutions team for the past few months. They simply don't care.

Avoid. Avoid. Avoid.

1 April 2026
Unprompted review

Reply from Tusker

Good morning,

We’re sorry to read your review and appreciate you taking the time to share your feedback.

We recognise how concerning the issues you’ve described must be, particularly where vehicle reliability and safety are involved. While Tusker supports drivers throughout their lease, certain elements of vehicle supply, maintenance and repair are managed by external partners.

We’re sorry to hear that you feel your concerns have not been fully addressed. This is not the experience we aim to provide, and we take all feedback seriously as part of our ongoing review of service standards.

As we’re unable to identify your account from this review, we would welcome the opportunity for you to contact us. Please contact our Resolutions team at resolutions@tuskerdirect.com with your details.

Thank you for bringing this to our attention.

Kind Regards,
The Driver Satisfaction Team

Review of Currys


Rated 2 out of 5 stars

Price match fallacy

I contacted Curry's to price-match a Philips Hue light strip against Philips Hue themselves, who were selling it for £30 less.
Curry's told me they could not price-match as the brightness output (lumens) did not match. Philips has only made the one model for some time now, so I don't see how that is possible.
I attempted to resolve this by asking them to compare with Amazon, also selling the light strip for £30 less. This time I was told they could not price match because the WEIGHT did not match. How ridiculous?
So I tried a third time, sending them the item from Game who were selling it for £26 less, but they told me they could not match it because the images were different.
Currys have absolutely no intention of honouring their price promise, at least online. The agent was friendly and trying to be helpful, but the process is clearly designed to prevent them from having to fork out.
Guess I'll take my business elsewhere.

15 January 2025
Unprompted review

Reply from Currys

Hi Connor, I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR35755. We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible. Thanks Tracy

Review of Winedrops


Rated 2 out of 5 stars

Shady business practices, unhelpful support

The wines are good, delivery is great, and the app is pretty easy to use. All in all I actually found their service pretty good during my free trial.
However, when I signed up through the app, I wasn't informed about the £90 fee. Once I had signed up, it became clear that access was paid and that I was in a free trial.
I was okay with this, and used the service and considered paying to continue. When the trial expired, I lost access to the 'Shop' tab in the app but not other parts, so I figured this was the 'free' level and I was happy with that level of access, but still considering upgrading.

Some time later, I was charged £90 without agreeing. I got a push notification from my bank, and immediately cancelled my Winedrops account, within minutes of the transaction going through. After hearing nothing from winedrops about my cancellation, I emailed asking them to refund the membership fee and the bottles I had already purchased but were not shipped (they wait until you have 6 bottles before shipping). I received a refund for the bottles I had bought, but was informed they would not refund the membership fee, because it was "clearly listed" and "non-refundable".
Winedrops have repeatedly told me the fee is "clearly listed" in the app (something I can't verify now because if I try to sign up it recognises me) and they claim they sent an email after I signed up stating this in the FAQs at the bottom (similar to their website). I never received this email. I have repeatedly told them that there FAQs at the bottom isn't "clear" but they still refuse to refund me.
It is clear to me that they have tried to make it difficult for people to see the fee before signing up, without actually hiding it, so they have some defence. When I complained, they replied with a scripted message offering £90 in credit to use on their service instead, so I'm fairly certain this happens a lot and they think they can bully customers into accepting the fee because it's "clearly listed" at the bottom of the page in the FAQs.

I think this business practice is as close as you can get to fraud without actually being fraud, and it's unacceptable.

14 June 2024
Unprompted review