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Randies Reviews 

424
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's exceptional comfort, fit, and high quality, often describing them as the best underwear they have ever owned. Many highlight the soft, supportive materials and thoughtful design that prevents issues like riding up or losing shape after washing. The customer service also receives frequent commendation for being attentive, helpful, and responsive, with staff demonstrating a genuine desire to assist. However, some customers also noted occasional issues with product availability, specifically mentioning items being out of stock for extended periods or certain colors being unavailable.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its comfort, quality, and fit. Many... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the material as extremely soft,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and top-notch... See more

User experience

Consumers find the user experience to be very positive, praising the support and comfort of the product, with... See more

Service

People report positive experiences with service, with many reviewers describing it as outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super attentive customer service and always on hand to help with queries I had regarding my order. The boxers themself are the best I have tried. Fabric is cooling which is exactly what I was afte... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from Randies, and it just confirms it - these are easily the most comfortable briefs I’ve owned. The fit is spot on, the quality’s solid, and they still feel great after mul... See more

Company replied

Rated 5 out of 5 stars

You have to give these guys 5 stars - the briefs are a very nice fabric and the quality is very good. I'm facinated by the reinventing of the wheel with the tacklebag. The entire industy seems hell be... See more

Rated 5 out of 5 stars

Okay, let's just say it - these boxers are in another league. Yes, the price point may put some off but doesn't your manhood deserve the best. I also love supporting a small, independent British brand... See more

Company replied


Company details

  1. #30 of 237 best companies in Men's clothes shop
  2. #17 of 128 best companies in Activewear shop
  3. #43 of 600 best companies in Clothing Shop
  4. #10 of 74 best companies in Clothing supplier
  5. #18 of 147 best companies in Sportswear Shop
  6. #3 of 56 best companies in Underwear shop

About Randies

Written by the company

Randies - Men’s Underwear, Refined

Underwear is the first thing you put on. It should feel like the last thing you need to think about.

Randies are designed in Britain, crafted in Portugal, and built with Hypersoft™ - our custom Austrian yarn, five times softer than cotton and made to hold its shape.

The fit is tailored. The support is subtle. The branding is quiet.

No loud logos. No gimmicks. Just design that behaves and comfort that lasts.

Featured in GQ, Vogue, Wired, Men’s Health, and Esquire - but we’re most proud of what our customers say.

You’ve heard enough from us. Scroll down and see what they think.

Discover more at randies.com

The Randies Standard

Written by the company

Built without compromise. Backed by real support.
From fabric to fit, every detail’s considered. If something’s not right, we’ll fix it... no fuss, no fluff. Just read the reviews. Our customer support is as good as the product.

The Randies Comfort Promise

30 days to decide. No risk.

30 days to decide. No risk.
Try Randies for 30 days. If they don’t redefine your underwear experience, we’ll refund that pair - no fuss. It’s our way of backing the product, and backing you.

Contact info

Promotion box for Randies

Begin your Randies journey

Designed for men who care what's underneath

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(424)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

complete lack of customer service.

I have tried two different email addresses in order to contact customer support and have had zero response from either. Completely unacceptable.

UPDATE (from one star to five stars): While we are still not sure what happened with my emails, I've been in sustained contact with folks at the company and their response has been faultless. They rectified the issue I had immediately and have been extremely responsive in general. It's abundantly clear this issue was a strange one-off and I would not hesitate to recommend this company's customer service without qualification now.

26 June 2026
Unprompted review
Randies logo

Reply from Randies

Hi BH, Apologies... no reply to two emails isn't acceptable. Send your order details to ricky@randies.com and I'll sort it personally.

Ricky, founder

Rated 5 out of 5 stars

Briefs

Delivered early,the material is extremely soft and smooth which makes extremely comfortable, and the Tackle Bag and pouch makes these briefs perfect for the... Ahem: Larger Gentleman ", not bragging just telling you facts 🙂. I will definitely be buying more when my size and colour come on sale again

16 May 2026
Unprompted review
Rated 5 out of 5 stars

The Best of the Best

As a user of CK and more recently Stepone. Randies are even better. The only question is how long will they last.
Time will tell

3 April 2026
Unprompted review
Randies logo

Reply from Randies

Hi, thanks so much, that really means a lot, especially coming from someone who knows their underwear! As for how long they'll last, we think you'll be pleasantly surprised. We have customers, including myself as founder, still wearing their original pairs five years on. Built to last is not something we say lightly. All the best, Ricky, Founder

Rated 1 out of 5 stars

The worst purchase ever

Just one day of wearing and one delicate washing made these pants look like old cheap pants. I wish I could add a photo here.

I don’t recommend at all!

8 April 2026
Unprompted review
Randies logo

Reply from Randies

Hi Anton, so sorry to hear this... it's really not what we're used to hearing, and genuinely not something our Hypersoft™ fabric should do. As the founder, I'm still wearing my original pairs five years on and they look as good as the day I made them.
We've already arranged a full refund for you, and we mean it when we say we'd love another chance to show you what Randies is really capable of. All the best, Ricky / Founder

Rated 5 out of 5 stars

This underwear is super comfy and supportive with convenience of easy access for your human needs.

This underwear is super comfy and high-quality. I’ve been using it for quite a few years now and found that they have lasted incredibly well even after numerous washes.
The support and comfort is brilliant and the convenience of the exit pocket at the front is just a game changer for convenience.
I’m really enjoying the briefs specially when wearing more fitted trousers.

6 April 2026
Unprompted review
Randies logo

Reply from Randies

Years in and still going strong... honestly that never gets old to hear. Thank you so much for sticking with us and for taking the time to write this. All the best, Ricky / Founder

Rated 5 out of 5 stars

Lives up to the marketing

I'm quite glad I gave Randies a try after seeing one of their ads online, they do live up to the marketing promises.
I absolutely love the fit and comfort. I was originally sceptical about the material (I normally prefer cotton) which has limited detail on their website, but it holds up very well to use and washing and is incredibly soft.
My one gripe is that they're a tad expensive, I can get 3 pairs of designer underwear for the price of one pair of Randies (and they're maybe 90% as good, so it can be hard to justify), but I do think they're worth it.

27 December 2025
Unprompted review
Randies logo

Reply from Randies

Neil, thank you for this and for being so honest about it. The price point is a fair challenge and we'd never dismiss it. But you've landed on it yourself: that 10% difference is exactly what we obsess over. Hypersoft™ isn't cotton and it isn't bamboo, it's something we spent years developing specifically because we didn't think either cut it. Glad it won you over. Really appreciate the kind words. All the best, Ricky / Founder

Rated 5 out of 5 stars

Purchased one set

Purchased one set. Then the long. Missed the opportunity later for the 15%. Georgie helped to process. Thank you. Prefer the long and asked if I could swap trunks for long version. Not an issue. Could not do enough to help. Their service is outstanding.
The product. Over 30 years wearing a certain brand. These are not as cheap. As the saying goes pay cheap pay twice. Once you buy and wear them you’ll agree they are with every penny. The comfort and feel are out of the world.
These are the companies we should should support. Fantastic product, design, quality and service.
Big shout out to Georgie. You are an ambassador for Randies.

10 March 2026
Unprompted review
Randies logo

Reply from Randies

Paul, this is great... thank you so much. 30 years is a long time to be loyal to a brand, so we don't take that lightly. Georgie loved helping and we all really appreciate both your kind words and your support. Between us, she already knows she's the best thing about Randies. All the best, Ricky / Founder

Rated 5 out of 5 stars

I used to have issues…….

I used to have issues with all previous brands of underwear in the fit, comfortableness, ‘riding up’ quality, fly gaping etc etc. since I switched to Randies (initially 2 pairs and then my whole draw of underwear) I don’t have ANY issues, they are SO comfortable, the material is soft and breathable. An absolute dream. Not cheap but WELL WORTH the investment. Would absolutely recommend!!

28 March 2025
Randies logo

Reply from Randies

A complete convert... that's the dream right there. Thanks so much for this. Everything you've described; the fit, the riding up, the gaping fly etc is exactly what we've spent years obsessing over so you never have to think about it again. Really glad we got there. All the best, Ricky / Founder

Rated 5 out of 5 stars

Follow up review

Follow up review

I’ve left a review previously - this is a follow up having had 3 pairs of briefs for a year now.
Having worn them throughout the weeks they are still in great condition. They wash well, haven’t lost any of their shape or support and show no signs of the fabric or stitching coming apart.
They’re a great gift and I was very pleased to receive more for Valentine’s Day.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

More pairs

Have a pair which I find comfortable gone for more.
Had a problem on the website, contacted the help line and their customer care was excellent.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Almost perfect

Almost perfect.

Am I the only one that finds the 'tackle' area to be too hot (mostly in summer)?
The fabric is too thick there and there's not much breathing room.

It's a shame because the rest of it is really breathable. If you guys can manage to somehow make them more breathable there, it would be perfect.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

The best underwear

I bought an initial 3 pairs and was so happy with the quality and fit that I placed a second order.
I couldn’t have been happier and they are now my go to choice for underwear. Thoroughly recommended, they deliver on their promises and you won’t regret buying these.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend them…

So good I don’t know I’m wearing them and really good support for those needing that extra bit of care. Material hasn’t lost shape and elasticity like many other brands I’ve tried.

10 February 2025
Rated 5 out of 5 stars

Great product

Friendly team should you need to call and a great product. Have made the change to buying Randies.

6 February 2026
Unprompted review

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