PB

Phil B

United Kingdom

Reviews

Review of Vertex Surveys

Rated 5 out of 5 stars

Good service

The surveyor was slightly late due to traffic but rang to keep me informed. He was very professional when on site and explained every step as he performed the survey.
All in all very good.

4 June 2026
Unprompted review

Reply from Vertex Surveys

Thank you for your review. We’re pleased to hear that the surveyor kept you informed about the traffic delay and provided a professional, thorough service once on site.

It’s great to know that each stage of the survey was clearly explained. We really appreciate your feedback.

Kind regards,
Vertex Renewable Surveys

Review of Vertex Surveys

Rated 5 out of 5 stars

Vertex survey

Called to let me know he would be 10 minutes late as he was stuck in traffic. Was polite, helpful, clean and explained each of the stages of the survey and what would happen next. Good service.

4 June 2026
Unprompted review

Reply from Vertex Surveys

Thank you for your review. We’re pleased to hear that the surveyor kept you informed about the slight traffic delay and was polite, helpful and respectful of your home.

It’s also great to know that each stage of the survey and the next steps were clearly explained. We really appreciate your feedback.

Kind regards,
Vertex Renewable Surveys

Review of hmv (UK)

Rated 5 out of 5 stars

Did what it said it would do.

Kept me informed of the delivery, and arrived on time.

19 April 2025

Reply from hmv (UK)

Hi Phil

Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.

See you soon :-)

Review of Leeds Building Society

Rated 3 out of 5 stars

The importance of being open....

OK so lets start by saying that I have no issue with branch staff performance who are always knowledgeable, helpful and polite. Very welcome in a world full of 'the computer says no' style customer service.
My issue with LBS is the switch to once a month, half day opening on a Saturday. For those of us who have full time jobs and caring duties for elderly relatives we are slowly being disenfranchised by banks on the high street; who's motto is increasingly becoming 'when can't you come' and retail staff are not necessary.
Due to your opening times and the complexity of dealing with my father's financial affairs through lasting power of attorney, online was not an option. I therefore had to wait nearly three months to get an opening to see someone in person.
Whilst I like your bank in general on this issue i have to say, not good enough.

If this make a difference then 'thank you' in advance.

1 February 2025
Unprompted review

Reply from Leeds Building Society

Thanks for your review, Phil. I appreciate your feedback and understand your frustration with the reduced Saturday opening hours and the impact this has had on your ability to manage your father's financial affairs. We strive to provide convenient and accessible services for all our customers, and we recognize the challenges the reduced opening hours may present. We take customer feedback very seriously, so if you're willing, please email us at reviews@leedsbuildingsociety.co.uk so we can look into this further for you. Take care, Robyn

Review of Currys

Review of ALA Insurance