KJWJ

Poor communication. Which makes especially hard when you are being diagnosed with AuDHD & Dyslexia out of the blue. On two occasions it’s taken over 6 weeks to get a email reply from their support team. I’m constantly unsure where I stand on my medication journey. Which is distressing when this is not a journey I had planned to be on.

They have no complaints process, I have asked for a copy of the T&C’s without prevail. I have asked to complain and be provided with a reference number or complaints process. They keep avoiding the question. This can’t be good for UK consumers. They are cheaper but at what cost.

Unsure how they are more than 1 star if the 100% of the reviews are 1star ??

Like used car salesmen. Told my car had been given away, and that I would need to upgrade my car as my car size/category was no longer in stock. After I pushed back , I was told they had my orginal car. Hate to think how many people get caught out on this and paying extra.

Be careful, tried to take an unauthorised payment out of my account without notice. Luckily bank blocked it as fraud. Poor to no communication throughout experience. As the business is foreign it’s very difficult to speak with anyone if something goes wrong. There is a reason why they are cheaper than other companies. Avoid.

Be careful, tried to take an unauthorised payment out of my account without notice. Luckily bank blocked it as fraud. Poor to no communication throughout experience. As the business is foreign it’s very difficult to speak with anyone if something goes wrong. There is a reason why they are cheaper than other companies. Avoid.

A great experience with Julie Singlehurst for my dyslexia diagnosis test. Very open, friendly and most importantly patient, allowed me to talk and explain my reasoning with no judgement.

Poor service and process.
Completely lacks human contact and any service level. As soon as something doesn’t tick an algorithm it all falls over. With no one overseeing the process there is no ownership to put anything right and there for nothing does. You get treated like an order number. Sadly it looks like I’m in good company with all the rating so low and common problem with service

Completely lacks human contact and any service level. As soon as something doesn’t tick an algorithm it all falls over. With no one overseeing the process there is no ownership to put anything right and there for nothing does. You get treated like an order number. Sadly it looks like I’m in good company with all the rating so low and common problem with service.