Anastasia

10 days ago bought tickets to New York with a group of friends for September, Economy light. For two of us the base fare was 137 EUR, for others is was already 163 EUR. We thought that the cheapest tickets were sold out. Now another friend is buying a ticket for the same day and surprise - it’s 97 EUR! So we overpaid 40 or 66 EUR for each ticket buying it EARLIER! In my opinion this is extremely disrespectful for customers.

I do not recommend to use these services.
For the past two months, this provider has been charging me for MMS messages that I never sent. Not once did they notify me that my charges had exceeded my plan’s limits. When I contacted customer service to resolve the issue, they refused to help and insisted that the messages were sent—despite clear evidence to the contrary.

This is completely unacceptable. The lack of transparency and unwillingness to address customer concerns shows how little they care about their users. I strongly recommend choosing a different provider to avoid similar issues.

Misleading Delivery Promises

I tried to order a calendar from this website because it clearly stated that delivery would be done before Christmas. They also encourage you to order more items to get a discount, which we did. However, after placing the order, the delivery date showed as 3rd January—completely unacceptable, as the calendar is a Christmas present.

Even now, the website claims that calendars will be delivered before Christmas, but when you add one to your cart, the delivery date changes to 28th December, which is still too late. This is incredibly misleading and frustrating. I won’t trust this company again.

Good prices for some products which is why I ordered there a few times.
However, iHerb website and app are not working properly.
Issue 1: delivery options. It seems that you can make an order of minimum 40 EUR to ship to Belgium for free, but then a nightmare begins. Every product has its own delivery method which is not known in advance. And even if it’s finally accepted in the cart, it does not mean that you will be able to order it: this option suddenly disappears, and the only option is to pay half of your order price for shipment. I also noticed, that “free delivery” mostly does not work with discounted products. Why not introduce one ceiling for all orders, or at least mention order option for each product? Hours of wasted time. Customer service is useless in this case.
Issue 2: Payment with Bankontact option does not work for months. And what is more frustrating, that you cannot change payment method after this error appeared.
After my order today next time I’d better buy these products for a bit higher price but without spending so much time fighting iHerb app.

Yesterday I booked 5 tickets to Colosseum at a price of 127,5 EUR. For some reason the date of the visit was incorrect (the next available date instead of 22/03) probably due to a system error. I noticed this right away and immediately changed the date in my booking since this option was available. This was confirmed by the seller via e-mail and updated in the app, but PDF tickets were still available for the initial date. I have all communication and app screenshots as proof.
When I asked the customer service to send me correct tickets (I provided all details of course), they suddenly denied to do it and only offered 25% discount for the next purchase.

As I can see in one of the recent reviews below, I am not the only having the same issue. It looks like perfect scam, please avoid this company.

UPD At the end Headout offered to reschedule our tickets to another time (16.10) or choose another day. We cannot choose another day since we are only 2 days in Rome, and so late entry time is not really the best one since we planned to spend there more time than 1h20min. We had to accept the second offer because Headout did not consider a refund option. But I am still not satisfied with the result and still do not recommend using their services. There are a lot of options to buy tickets from the companies who respect their customers and allow make changer at least within certain amount of time. And at the website of Colosseum self you can return or change tickets.

Announced delivery by BPost is 48 hours, but it is never on time. My last order was made 06/02 (on Thursday), and only today (Friday) I received an e-mail from the Newpharma “your order is ready for sending”. It supposed to be delivered by today! And since it is Friday, it means I will not receive anything before Monday. Almost one week instead of 48 hours. Poor service.