Anne Hughes

Hello Anne,

First and foremost, we are very sorry to hear that your details were hacked. We truly sympathise with your situation and can appreciate how distressing and stressful it must be. However, we can say with confidence that there was no data breach on our side that would have caused this, and we categorically deny that this has anything to do with any failing/negligence and/or any kind of breach on our side.

In the ticket you raised with us this morning you mentioned that ‘your bank account keeps getting hacked’. Please be assured that when linking your bank account to BuildMyCreditScore, we direct you to your bank’s secure website so we never see any of your online banking credentials. Hence, we fail to understand how/why you would blame us when it is your bank details that got hacked.

We suggest that you should speak to your bank with regards to how/why your bank account keeps getting hacked.

We take data privacy very seriously. You can read our privacy policy over here https://buildmycreditscore.com/legal/privacy-policy?

To keep your details secure, we are supported by market-leading security tools used across the payments and banking industry. We are also authorised by the Financial Conduct Authority (FCA).

Again, we are truly sorry that you were deceived by fraudsters; but deem it to be unfair and defamatory to blame BuildMyCreditScore for this.

Best wishes,
BuildMyCreditScore Team

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi Anne,

Pleased to hear about the helpful service you have had from the team.
Thank you for your review.
Regards
Dean

Hi there, I would request you to please elaborate on your concern so that we can look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Anne, Thank you for taking time to provide us feedback. Thank you for also for providing further information from your account. I am sorry our service has not reached our usual high expectations. Asbestos appointments are dealt with separately by specialists. I have reached out to you via email and hope to look into this further for you. Emma

Hi Anne,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!