I’m really disappointed with my recent…
I’m really disappointed with my recent experience.
I placed my order on the 22nd for World Book Day, and while I understand it’s a busy period, there was no clear indication at the time of ordering that dispatch would be significantly delayed. With World Book Day now next week and my order still not dispatched, it’s left me in a difficult position having to make alternative arrangements at short notice.
Communication only came after I chased for an update, which has added to the frustration. I appreciate that high demand can cause delays, but clearer upfront communication about stock and dispatch times would really help customers plan, especially for time-sensitive events like this.
As the order will not arrive in time, I have requested cancellation and a full refund. Please confirm that order #2531 has now been cancelled.
Reply from Party Delights
HI Emmie.
Thank you for your review.
We're really sorry to hear that you’ve had such a frustrating experience, and I completely understand your disappointment given that the order was intended for World Book Day. That’s a very time-sensitive event, and I appreciate how stressful it must have been realising it might not arrive in time.
World Book Day is one of our busiest periods of the year and we experienced a much higher volume of orders than anticipated. This is why we do always have a banner on the website explaining of delays so that customers are made aware before ordering.
I'm sorry that you had to be the one to chase the order, with the delays being mentioned on the website we hoped this would be enough notice for customers but we will definitely review it to see if there's a more clear way of communicating the delays.
I can confirm that order #2531 has now been cancelled and a full refund has been processed. Depending on your bank, this should appear back in your account within a few working days.
Thank you for bringing this to our attention. Feedback like this genuinely helps us improve how we communicate during busy periods. I’m very sorry again for the inconvenience caused, and I hope we have the opportunity to provide you with a much better experience in the future.
Kind regards,
Party Delights