Brickhampton

I needed to change some details on our account. I used the chat and was put through to someone. They gave me instructions, which I carried out, but unfortunately it took longer than I thought and the chat had ended. I had a problem, so went back on the chat and had to wait about 30 mintues before I could chat with another human. However, when I was put through to Ralph, he was very apologetic and sorted my problem quite quickly.

I had to cancel the contract I'd entered into because I found out from a competitor I could purchase a stand alone terminal and not rent one. It was within the 14 day cooling off period and it was handled professionally and kindly.
Their customer service is always good, but I've only given 4* because they could have been honest and told me I didn't need to be tied into a contract. I've saved £120 per month.

Called the helpline to find out where our monthly bill was as it wasn't appearing on the portal. Spoke to Amrita Kashyap who was very efficient and found the bill was stuck in a temporary holding. She raised the bill for me and I was able to download it. Thank you.