Worst rental company
Absolutely useless and ignores complaints.
This is my reference 158480200
They gave me a faulty car. They wouldn’t answer and change the car for me as they gave a number that doesn’t go through. It all goes to Europe. The branch in Milton Keynes wouldn’t answer the call. It’s a shame I can’t post the picture of their response. I will paste it. They lied and said no record of breakdown yet I have all the phone recordings.
Thank you for contacting Europcar Customer Services concerning your booking reference number 158480200.
We sincerely apologise for the distress and inconvenience you have experienced with your rental vehicle, and we are deeply sorry for the physical and emotional impact it has had on you and your children.
After reviewing your complaint, we regret to inform you that we have been unable to locate any breakdown records regarding the issue you have described. Since the breakdown process was not followed, we are unable to take any actions from our end.
However, we take your concerns seriously and we are going to try to prevent these things from happening in the future as this is not the level of service we aim to provide, and we are committed to addressing the issue promptly.
Once again, we apologise for the distress caused and appreciate your patience as we looked into this matter.
Should you have any further questions, please do not hesitate to reach out.
Regards,
Meryem
Europcar UK Group | Customer Services
10 October 2025
Unprompted review