Basil Stemos

The therapist was kind and attentive, but the service fell short of what was promised. Instead of the advertised 80‑minute massage plus a 40‑minute facial, the entire appointment was completed in just 80 minutes, and key elements such as exfoliation and a face mask were missing, despite being explicitly included in the Virgin Experience voucher. On top of that, my original appointment wasn’t honoured due to a lack of available therapists, and I was only informed a couple of days beforehand, which meant rearranging my plans to attend. Overall, the experience felt incomplete and not worth the cost.

I ordered the Metcon 6s on 22nd November during the Black Friday sale at £71.99. Six days later, still no shoes, so I chased Nike via Live Chat. They raised an escalation and on the 29th told me Royal Mail had “lost” my parcel but reassured me a replacement order was raised and would arrive within 2–6 days.

Fast forward to 5th December — still nothing. I chased again, only to be fobbed off with vague promises they’d “look into it.” By the 7th, Nike suddenly claimed they had already refunded me and told me to reorder myself. At that point, the same shoes were £119.99 — nearly £50 more than the price I had secured during Black Friday.

This is disgraceful. Nike failed to deliver the product, failed to honour the agreed sale price, and wasted my time with empty reassurances. Instead of fixing their mistake, they pushed the cost back onto me. For a company of their size, this level of incompetence and disregard for customers is shocking.

I was advised by Dell’s own sales team to purchase Premium Support in order to resolve a hardware fault with my XPS 13. I paid to reinstate the warranty, only to be told afterwards that the issue would not be covered because it began before the coverage date. This feels misleading — Dell encouraged me to buy a support package under the impression it would fix the problem, then refused service on a technicality. The result is a paid warranty that doesn’t deliver when it matters most. For a company of Dell’s size, I expected clearer communication, fairer treatment, and accountability.

Happy with the car overall, however, the renewals and termination processes feel like unnecessary red tape from the customer's perspective. In my case, I wanted to terminate my agreement 2 months earlier due to having another car delivered, which I absolutely had every right to, but, more than 2 months later, I have yet to receive the end of contract information and payment reconciliation. I have noticed they refunded some money back to my account but, at the same time, they are asking me to pay for excess mileage threatening me it might affect my credit rating. I have submitted an official complaint in an effort to get them to send me the final bill but to no avail. Extremely disappointed and pleased I went with another provider.

Onboarding process was quite smooth, there's an issue with them not receiving smart metering data however I don't think it's their fault. Account management looks good as well.

20 pounds transaction fees on a 100 pounds worth of tickets. You must be out of your damn minds!!

As other travellers are pointing out, this is a total scam, best thing you can do is avoid next time you're in Bristol airport.
Not only they provide a terrible service, but they also went through my things and stole the USB adapter I had at the central compartment, which I realised the following day. Bloody thieves.

I've got a Golf order for a new PCH contract that's been delayed for over a year due to supply chain issues (semiconductor shortages I'm told), so I have been doing informal extensions (IE) since my current Seat PCH expired in September 2021. I've done around 5 extensions so far, and every time they make it harder than it is or should be. They don't respond to my retailer's email asking for the IE so I have to call them and wait on the line (which I really shouldn't as I am the customer and have other things to do), then they say they need me to sign the paperwork which they never send out in the post (every time!), or they don't update the system with the new contract end date, with me having to explain the situation to BCA and 3rd debt collection agencies that I am not illegally keeping the vehicle - for the latter I had to raise a complaint for which they apologised and offered a refund. I've never missed a payment and really want the Golf, but one has to wonder, is that how you repay your customer's loyalty? Is that the level of customer service VWFS aspires to provide to its loyal customers? Shocking. Thankfully today I spoke to a nice advisor who said she's going to send an email that I can sign electronically, was it so difficult to do this in the first place?

Good, straight forward booking process. However the site does look a little plain compared to other flight services providers.