Bryn Daviescustomer

item as advertised and delivered in 3 working days.

We visited your Southamptom store to return an item bought as a Christmas gift for our grand daughter which didn't fit. On our original visit we were helped by a lovely, polite young man named Corbin who went over and beyond our expectations in helping us to order the item on line, what a refreshing change, making our visit a pleasure. On our visit today where we returned the item and bought 2 other items we were treated with the exact same help with 2 employees being charming, helpful, professional and treating us politely and respectfully bearing in mind we are 73 and 80 years of age respectively and are often treated with grunts and off-handedness as we have interrupted a serious conversation about who did what to whom the night before and are just a nuisance, so well done on your recruitment techniques and resultant excellent staff members, Regards, Simone and Bryn Davies.

Have had a recurring problem after our regular plumber installed new boiler,he referred us to contact Glow-worm direct under Guarantee. Immediate reply,Glow-worm plumber attended on time advised,corrected problem with ignition,no charge! Faultless service. A change from U.K. Companies.