customer

By far the worst mobile operator I have ever used. They consistently overcharge me for supposed calls I’ve made, but cannot provide any details or information on these calls when I ask. Their customer service is a joke. It’s worse than speaking to an AI. More like interacting with a tree. Do yourself a favour and avoid at all costs. You’ll regret it. I have just cancelled

Although the claim took a little longer than I wanted to finalise, everything proceeded smoothly and I'm now happy with the outcome.

Thank you Feather.

Unbelievably fast and smooth process. Approved instantly, money reflected in my account the next business day. Best financing experience I've ever received

Absolutely shocking service level. I have been trying to withdraw my own funds from EE for over 2 months. Nobody responds to my tickets, emails, and there’s no phone line to contact them. Essentially, they are holding cash that doesn’t belong to them with zero repercussions. The moment I get my money out, I’m closing my account. There are so many better platforms globally.

The best trading site I’ve ever used. Free trades, amazing UI, useful finance metrics and stats. The overall package is sublime and I wouldn’t move to another platform

Very smooth claims process and fast response. Pleased with the result.

User friendly claims process. Quick turnaround. So far, I have been impressed.

My premium bicycle was stolen from the locked roof rack of my vehicle at the beginning of May, 2024. I got a police report and claimed. They responded immediately asking for the invoice of the bike lock and police report which I supplied. 3 weeks passed before they rejected the claim, stating that “in their opinion, I had not taken enough measures to secure the bike”, even though it had been secured exactly compliant with their policy wording. After 3 months of non-stop follow up from my side providing ample evidence, they simply closed the case without paying one cent. I then lodged a complaint with the insurance ombudsman, and after 7 months, the ombudsman finally ruled in my favour, forcing them to pay out in full. So to all those affected by falsely rejected claims, I urge you to lodge a complaint with the ombudsman. Don’t lose hope, and fight them. Quite often, they’re trying their luck by rejecting your claim, hoping you’ll accept it and do nothing. Whoever reads this, may it serve as hope that you can get justice from this deviant company. If you haven’t yet signed with them, DON’T!

Great prices, excellent service and fast delivery

It’s been longer than 30 days and I haven’t received my security deposit refund. You cannot get hold of the company, and they don’t reply to emails.

Reference: CJT118411064

My bicycle was stolen from my locked Thule roof rack in front of my house. After submitting the police report, all necessary documents and receipts, I waited more than 3 weeks. They only now responded that my bike was not double locked to the car with a separate lock (the roof rack has a secure key that was bypassed), therefore they’re rejecting the claim. This is illegal and I’ll be pursuing action with the insurance ombudsman. Stay away from this company, you will regret it!

I have opened a case with the German insurance ombudsman against them.

Booking has to be the biggest company that can operate with effectively no customer service. A guest booked under SmartFlex at my property. Booking is supposed to find a replacement guest in the event of a cancellation, or take over the payment obligation. The guest cancelled, and after they didn’t find a replacement, they also didn’t pay me. Speaking to customer service feels like you’re not communicating with a human, but some kind of strange speaking chatbot. They don’t know the policy and cannot help me.

Seamless experience start to finish. I sold my 2nd bike via the platform. Listing is painless and very specific, with bike specs being preloaded and allowing subsequent customisation. Communication with potential buyers is easy and secure. Once sold, you’re sent packaging materials, send off your bike, and payment is actioned. Safe, efficient and easy.

Always great service, and often unbeatable pricing. The catalogue is large and the website is well ordered

The best specials on a variety of high quality bikes (28% off a Cube mountain bike). Great user interface on the website, with lots of technical details. They’re offering 0% finance through PayPal. I ordered a bike on Wednesday, it is arriving in Hamburg 2 days later on Friday. That’s Amazon level of service. Would recommend, you likely won’t find deals like this anywhere else.

Struggle a bit with customer service. But once I reviewed here, they contacted me and sorted out the problem that was delaying the conclusion of my sale. Overall happy, but communication should be improved.

Impossible to contact customer service. They do not respond to online contact forms. Many items are shipped either used or with defects. Returning them is cumbersome and time consuming. Some products on the site are great, others aren't. Very poor quality control on what is listed. Also, relatively high delivery costs

Great experience from start to finish. Ordered a new fibre installation. An appointment was scheduled (around 1 week later). The technician was on my premises at the exact time promised. He took around 15 mins to connect me and install the router. The internet so far has been mind blowing. Often getting even higher speeds than what my package is for. Very happy as a new expat to Germany. Telephonic customer service speaks fluent English and are extremely friendly

I was initially quoted 4 equal instalments. When confirming checkout, the amounts changed to a massive upfront payment, with smaller subsequent payments, which doesn't help me