David Carnochan

Visited John Lewis in cribbs causeway this morning, breakfast this time was well organised, tasty, good value for money, looks like they have got their act together, well done

Ordering and delivery was easy, no worries

We stayed at the Leonardo hotel in Swindon, lovely friendly reception staff, very helpful, great bar staff, very clean, good choice of bar grill menu, room was very clean, breakfast great choice, parking no problem, will be returning

Phoned up, dealt with within a minute, operator was quick, professional, knew exactly what I wanted and dealt with it very quickly, well done

Visited Dunelm in Swindon today, staff were great very helpful particularly Carol P and Ian, I was looking for a lamp shade and they found what I needed. Well done

Evri collected my parcel and should have been delivered to family in Scotland, however, received text message to say parcel was missing, Evri fault and they have said so, however, they have refused to refund costs as promised, dealing with customer service a nightmare, they are not interested in your predicament and fob you off with excuses, wrote a letter to head office, just as bad, no wonder they have majority of bad reviews, give them a miss entirely

No point in being helpful, constructive, they don't listen to whatever you say, sent items by package on the 8th December, items went missing whilst in transit, they told me that items were missing from damaged box, failed to provide photos of damaged box, when you communicate with them for complaints, they tell you they have looked into your complaint, but basically, they tend to fob you off with telling you that they will respond within 28 days, 30 minutes it took them to fob you off with lies basically, they couldn't give a damm, Should be discounted as a legitimate business, robbers and liars .

Matt arrived and quickly sorted out our problem with no power to machine, friendly, professional.

Jordan was extremely helpful and professional in his approach to my phone call request.