Jas Deu

you dont respond to emails and action them. been 7 months. and multiple emails.

My recent experience with SmartestEnergy Business has been extremely disappointing. Despite having an agreement in place for several years that my account is not on Direct Debit—an arrangement made after SmartestEnergy caused major billing errors that took years to resolve—the company has once again mishandled my account.
They sent me a payment-chasing email at 1:06pm on a Friday, even though the actual bill didn’t arrive until 9:29pm that same evening. Chasing for payment before issuing the bill is completely unacceptable.
To make matters worse, they reinstated a Direct Debit without my consent, then tried to charge me £78 + VAT for “Direct Debit cancellation.” This is especially concerning given that SmartestEnergy had already confirmed over the phone within the past few months that my account is not a Direct Debit account.
They also added a £44.95 late payment fee, even though their own failure to send bills on time caused the situation in the first place.
Adding to all of this, my account is somehow showing a contract end date of 2050, which is obviously incorrect and raises questions about the accuracy and reliability of their systems.
Overall, the service over the past few months has been unacceptable, and the lack of accuracy, communication, and accountability has made managing this account unnecessarily stressful. I expect these incorrect charges to be removed and the contract details corrected immediately.

The phone chat is useless — it just takes you in circles and there’s no way to speak to a real operator. The delivery driver’s account is not credible: no calling card was left and no attempt was made at my address. My office is open to the public on a main road with a large sign — you genuinely can’t miss it. The “proof” image provided is of a different street, not my location. Completely unacceptable service.

We paid extra for next-day delivery because this parcel is urgent. It still hasn’t arrived three days later.

Evri then told my wife it would be delivered today, but we’ve now been told there are “more delays” again. The repeated broken promises and shifting updates are extremely frustrating when you’ve paid for a time-critical service.

This also follows previous issues where drivers have left parcels at my office in unsafe places. Overall, unreliable service and poor handling.

I would rate them zero stars if I could. I will be posting a review every day until this issue is resolved. Please check complaint number AIS4739111 and respond to my email promptly.

The BBQ last week was fantastic, and I just wanted to let you know that everything was absolutely perfect. The food was delicious, and all of our guests were impressed with the quality and variety. The service was equally outstanding – everything was seamless, and Fin was very professional and attentive.